*** This bug is a duplicate of bug 1869799 ***
https://bugs.launchpad.net/bugs/1869799
Status changed to 'Confirmed' because the bug affects multiple users.
** Changed in: alsa-driver (Ubuntu)
Status: New => Confirmed
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https://bugs.launchpad.net/bugs/1867774
Title:
PCI/internal sound card not detected
Status in alsa-driver package in Ubuntu:
Confirmed
Bug description:
Two days ago the audio of my laptop was still working fine. Between
then and now I did a kernel and gnome-shell update (those are the ones
I remember). Now my sound settings do not show any devices beyond the
dummy ones.
I have Ubuntu 19.10 on my Thinkpad X1 Yoga and I've tried these
https://itsfoss.com/fix-sound-ubuntu-1304-quick-tip/ and
https://help.ubuntu.com/community/SoundTroubleshooting things
Here are some maybe relevant packages
apt-cache policy alsa-base pulseaudio
alsa-base:
Installed: 1.0.25+dfsg-0ubuntu5
Candidate: 1.0.25+dfsg-0ubuntu5
Version table:
*** 1.0.25+dfsg-0ubuntu5 500
500 http://de.archive.ubuntu.com/ubuntu eoan/main amd64 Packages
500 http://de.archive.ubuntu.com/ubuntu eoan/main i386 Packages
100 /var/lib/dpkg/status
pulseaudio:
Installed: 1:13.0-1ubuntu1.1
Candidate: 1:13.0-1ubuntu1.1
Version table:
*** 1:13.0-1ubuntu1.1 500
500 http://de.archive.ubuntu.com/ubuntu eoan-updates/main amd64
Packages
100 /var/lib/dpkg/status
1:13.0-1ubuntu1 500
500 http://de.archive.ubuntu.com/ubuntu eoan/main amd64 Packages
Here my lspci, which as you can see includes a audio device
00:00.0 Host bridge: Intel Corporation Device 3e34 (rev 0c)
00:02.0 VGA compatible controller: Intel Corporation UHD Graphics 620
(Whiskey Lake) (rev 02)
00:04.0 Signal processing controller: Intel Corporation Xeon E3-1200
v5/E3-1500 v5/6th Gen Core Processor Thermal Subsystem (rev 0c)
00:08.0 System peripheral: Intel Corporation Xeon E3-1200 v5/v6 / E3-1500 v5
/ 6th/7th Gen Core Processor Gaussian Mixture Model
00:12.0 Signal processing controller: Intel Corporation Cannon Point-LP
Thermal Controller (rev 11)
00:13.0 Serial controller: Intel Corporation Cannon Point-LP Integrated
Sensor Hub (rev 11)
00:14.0 USB controller: Intel Corporation Cannon Point-LP USB 3.1 xHCI
Controller (rev 11)
00:14.2 RAM memory: Intel Corporation Cannon Point-LP Shared SRAM (rev 11)
00:14.3 Network controller: Intel Corporation Cannon Point-LP CNVi
[Wireless-AC] (rev 11)
00:15.0 Serial bus controller [0c80]: Intel Corporation Cannon Point-LP
Serial IO I2C Controller #0 (rev 11)
00:15.1 Serial bus controller [0c80]: Intel Corporation Cannon Point-LP
Serial IO I2C Controller #1 (rev 11)
00:16.0 Communication controller: Intel Corporation Cannon Point-LP MEI
Controller #1 (rev 11)
00:1c.0 PCI bridge: Intel Corporation Cannon Point-LP PCI Express Root Port
#1 (rev f1)
00:1d.0 PCI bridge: Intel Corporation Cannon Point-LP PCI Express Root Port
#9 (rev f1)
00:1d.4 PCI bridge: Intel Corporation Cannon Point-LP PCI Express Root Port
#13 (rev f1)
00:1f.0 ISA bridge: Intel Corporation Cannon Point-LP LPC Controller (rev 11)
00:1f.3 Audio device: Intel Corporation Cannon Point-LP High Definition Audio
Controller (rev 11)
00:1f.4 SMBus: Intel Corporation Cannon Point-LP SMBus Controller (rev 11)
00:1f.5 Serial bus controller [0c80]: Intel Corporation Cannon Point-LP SPI
Controller (rev 11)
00:1f.6 Ethernet controller: Intel Corporation Ethernet Connection (6) I219-V
(rev 11)
02:00.0 Wireless controller [0d40]: Intel Corporation XMM7360 LTE Advanced
Modem (rev 01)
03:00.0 Non-Volatile memory controller: Sandisk Corp Device 5006
05:00.0 PCI bridge: Intel Corporation JHL6540 Thunderbolt 3 Bridge (C step)
[Alpine Ridge 4C 2016] (rev 02)
06:00.0 PCI bridge: Intel Corporation JHL6540 Thunderbolt 3 Bridge (C step)
[Alpine Ridge 4C 2016] (rev 02)
06:01.0 PCI bridge: Intel Corporation JHL6540 Thunderbolt 3 Bridge (C step)
[Alpine Ridge 4C 2016] (rev 02)
06:02.0 PCI bridge: Intel Corporation JHL6540 Thunderbolt 3 Bridge (C step)
[Alpine Ridge 4C 2016] (rev 02)
06:04.0 PCI bridge: Intel Corporation JHL6540 Thunderbolt 3 Bridge (C step)
[Alpine Ridge 4C 2016] (rev 02)
07:00.0 System peripheral: Intel Corporation JHL6540 Thunderbolt 3 NHI (C
step) [Alpine Ridge 4C 2016] (rev 02)
2d:00.0 USB controller: Intel Corporation JHL6540 Thunderbolt 3 USB
Controller (C step) [Alpine Ridge 4C 2016] (rev 02)
ProblemType: Bug
DistroRelease: Ubuntu 19.10
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 5.3.0-42.34-generic 5.3.18
Uname: Linux 5.3.0-42-generic x86_64
ApportVersion: 2.20.11-0ubuntu8.5
Architecture: amd64
AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/seq',
'/dev/snd/timer'] failed with exit code 1:
CurrentDesktop: ubuntu:GNOME
Date: Tue Mar 17 14:21:31 2020
InstallationDate: Installed on 2020-01-15 (61 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Title: PCI/internal sound card not detected
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 02/21/2020
dmi.bios.vendor: LENOVO
dmi.bios.version: N2HET46W (1.29 )
dmi.board.asset.tag: Not Available
dmi.board.name: 20QFS10B00
dmi.board.vendor: LENOVO
dmi.board.version: SDK0J40697 WIN
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 31
dmi.chassis.vendor: LENOVO
dmi.chassis.version: None
dmi.modalias:
dmi:bvnLENOVO:bvrN2HET46W(1.29):bd02/21/2020:svnLENOVO:pn20QFS10B00:pvrThinkPadX1Yoga4th:rvnLENOVO:rn20QFS10B00:rvrSDK0J40697WIN:cvnLENOVO:ct31:cvrNone:
dmi.product.family: ThinkPad X1 Yoga 4th
dmi.product.name: 20QFS10B00
dmi.product.sku: LENOVO_MT_20QF_BU_Think_FM_ThinkPad X1 Yoga 4th
dmi.product.version: ThinkPad X1 Yoga 4th
dmi.sys.vendor: LENOVO
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