I have had the same problem since I got my XPS 7390, and I have the same
problem. I just found this report and will try Daniel's fix ASAP
(actually, my laptop has been charging all night, so I hope it will
work). However, just before I do, here is the output of the two commands
required by Sebastien.
$ upower -d
Device: /org/freedesktop/UPower/devices/line_power_AC
native-path: AC
power supply: yes
updated: mar. 07 avril 2020 06:49:37 CEST (59 seconds ago)
has history: no
has statistics: no
line-power
warning-level: none
online: yes
icon-name: 'ac-adapter-symbolic'
Device: /org/freedesktop/UPower/devices/battery_BAT0
native-path: BAT0
vendor: SMP
model: DELL G8VCF6C
serial: 1225
power supply: yes
updated: mar. 07 avril 2020 06:49:37 CEST (59 seconds ago)
has history: yes
has statistics: yes
battery
present: yes
rechargeable: yes
state: fully-charged
warning-level: none
energy: 48,8832 Wh
energy-empty: 0 Wh
energy-full: 49,4 Wh
energy-full-design: 51,9992 Wh
energy-rate: 4,104 W
voltage: 8,637 V
percentage: 98%
capacity: 95,0015%
technology: lithium-polymer
icon-name: 'battery-full-charged-symbolic'
History (charge):
1586234977 98,000 discharging
History (rate):
1586234977 4,104 fully-charged
1586234977 6,492 discharging
Device: /org/freedesktop/UPower/devices/DisplayDevice
power supply: yes
updated: mar. 07 avril 2020 06:49:37 CEST (59 seconds ago)
has history: no
has statistics: no
battery
present: yes
state: fully-charged
warning-level: none
energy: 48,8832 Wh
energy-full: 49,4 Wh
energy-rate: 4,104 W
percentage: 98%
icon-name: 'battery-full-charged-symbolic'
Daemon:
daemon-version: 0.99.11
on-battery: no
lid-is-closed: no
lid-is-present: yes
critical-action: PowerOff
$ journalctl -b 0 >/tmp/journalctl.out
(see attached file)
** Attachment added: "output of journalctl -b 0"
https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1860761/+attachment/5348325/+files/journalctl.out
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You received this bug notification because you are a member of Desktop
Packages, which is subscribed to gnome-software in Ubuntu.
https://bugs.launchpad.net/bugs/1860761
Title:
Dell XPS 13 - Bios upgrade not working - Always ask for power supply
Status in gnome-software package in Ubuntu:
Expired
Bug description:
Each time the notebook starts I'm advised that a new bios upgrade is
out: XPS 13 7390 System Update 0.1.3.1 => 0.1.4.0
Problem is that when I ask for update, I always get this message
(traduction from french):
Not possible to upgrade "XPS 13 7390 System Update": connect power
supply.
Battery can be full, notebook connected on power supply, doesn't
matter, will not upgrade.
Daniel
Ubuntu 18.04.3 LTS
ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: ubuntu-software 3.28.1-0ubuntu4.18.04.14
ProcVersionSignature: Ubuntu 4.15.0-1066.76-oem 4.15.18
Uname: Linux 4.15.0-1066-oem x86_64
ApportVersion: 2.20.9-0ubuntu7.9
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Fri Jan 24 09:15:31 2020
DistributionChannelDescriptor:
# This is the distribution channel descriptor for the OEM CDs
# For more information see
http://wiki.ubuntu.com/DistributionChannelDescriptor
canonical-oem-somerville-bionic-amd64-20180608-47+beaver-three-eyed-raven+X92
InstallationDate: Installed on 2019-12-07 (47 days ago)
InstallationMedia: Ubuntu 18.04 "Bionic" - Build amd64 LIVE Binary
20180608-09:38
InstalledPlugins:
gnome-software-plugin-flatpak N/A
gnome-software-plugin-limba N/A
gnome-software-plugin-snap 3.28.1-0ubuntu4.18.04.14
PackageArchitecture: all
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=fr_FR.UTF-8
SHELL=/bin/bash
SourcePackage: gnome-software
UpgradeStatus: No upgrade log present (probably fresh install)
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https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1860761/+subscriptions
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