Public bug reported:
Speakers in my samsung laptop are ok, but headphones don't work (no
sound). Using Ubuntu 18.04 defaults.
ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 5.3.0-46.38~18.04.1-generic 5.3.18
Uname: Linux 5.3.0-46-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.14
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: sartojr 1936 F.... pulseaudio
/dev/snd/controlC0: sartojr 1936 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Sat Apr 11 16:47:32 2020
InstallationDate: Installed on 2020-01-14 (88 days ago)
InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805)
PackageArchitecture: all
ProcEnviron:
LANGUAGE=pt_BR:pt:en
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=pt_BR.UTF-8
SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Áudio interno - HDA Intel PCH
Symptom_DevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: gdm 1377 F.... pulseaudio
sartojr 1936 F.... pulseaudio
/dev/snd/controlC0: gdm 1377 F.... pulseaudio
sartojr 1936 F.... pulseaudio
Symptom_Jack: Black Headphone Out, Right
Symptom_Type: No sound at all
Title: [760XBE, Realtek ALC256, Black Headphone Out, Right] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/10/2019
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: P02REZ.040.190610.FL
dmi.board.asset.tag: No Asset Tag
dmi.board.name: NP760XBE-XW1BR
dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.board.version: SGL9947A0Y-C01-G003-S0001+10.0.17763
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.chassis.version: N/A
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrP02REZ.040.190610.FL:bd06/10/2019:svnSAMSUNGELECTRONICSCO.,LTD.:pn760XBE:pvrP02REZ:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP760XBE-XW1BR:rvrSGL9947A0Y-C01-G003-S0001+10.0.17763:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrN/A:
dmi.product.family: Notebook 7 Series
dmi.product.name: 760XBE
dmi.product.sku: SCAI-A5A5-A5A5-A5A5-PREZ
dmi.product.version: P02REZ
dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD.
mtime.conffile..etc.modprobe.d.alsa-base.conf: 2020-04-11T15:48:00.584083
** Affects: alsa-driver (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug bionic
** Description changed:
- Speakers in my samsung laptop are ok, but hearphones are muted. Using
+ Speakers in my samsung laptop are ok, but headphones are muted. Using
Ubuntu 18.04 defaults.
ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 5.3.0-46.38~18.04.1-generic 5.3.18
Uname: Linux 5.3.0-46-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.14
Architecture: amd64
AudioDevicesInUse:
- USER PID ACCESS COMMAND
- /dev/snd/controlC1: sartojr 1936 F.... pulseaudio
- /dev/snd/controlC0: sartojr 1936 F.... pulseaudio
+ USER PID ACCESS COMMAND
+ /dev/snd/controlC1: sartojr 1936 F.... pulseaudio
+ /dev/snd/controlC0: sartojr 1936 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Sat Apr 11 16:47:32 2020
InstallationDate: Installed on 2020-01-14 (88 days ago)
InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64
(20190805)
PackageArchitecture: all
ProcEnviron:
- LANGUAGE=pt_BR:pt:en
- PATH=(custom, no user)
- XDG_RUNTIME_DIR=<set>
- LANG=pt_BR.UTF-8
- SHELL=/bin/bash
+ LANGUAGE=pt_BR:pt:en
+ PATH=(custom, no user)
+ XDG_RUNTIME_DIR=<set>
+ LANG=pt_BR.UTF-8
+ SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Áudio interno - HDA Intel PCH
Symptom_DevicesInUse:
- USER PID ACCESS COMMAND
- /dev/snd/controlC1: gdm 1377 F.... pulseaudio
- sartojr 1936 F.... pulseaudio
- /dev/snd/controlC0: gdm 1377 F.... pulseaudio
- sartojr 1936 F.... pulseaudio
+ USER PID ACCESS COMMAND
+ /dev/snd/controlC1: gdm 1377 F.... pulseaudio
+ sartojr 1936 F.... pulseaudio
+ /dev/snd/controlC0: gdm 1377 F.... pulseaudio
+ sartojr 1936 F.... pulseaudio
Symptom_Jack: Black Headphone Out, Right
Symptom_Type: No sound at all
Title: [760XBE, Realtek ALC256, Black Headphone Out, Right] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/10/2019
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: P02REZ.040.190610.FL
dmi.board.asset.tag: No Asset Tag
dmi.board.name: NP760XBE-XW1BR
dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.board.version: SGL9947A0Y-C01-G003-S0001+10.0.17763
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.chassis.version: N/A
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrP02REZ.040.190610.FL:bd06/10/2019:svnSAMSUNGELECTRONICSCO.,LTD.:pn760XBE:pvrP02REZ:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP760XBE-XW1BR:rvrSGL9947A0Y-C01-G003-S0001+10.0.17763:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrN/A:
dmi.product.family: Notebook 7 Series
dmi.product.name: 760XBE
dmi.product.sku: SCAI-A5A5-A5A5-A5A5-PREZ
dmi.product.version: P02REZ
dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD.
mtime.conffile..etc.modprobe.d.alsa-base.conf: 2020-04-11T15:48:00.584083
** Description changed:
- Speakers in my samsung laptop are ok, but headphones are muted. Using
- Ubuntu 18.04 defaults.
+ Speakers in my samsung laptop are ok, but headphones don't work (no
+ sound). Using Ubuntu 18.04 defaults.
ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 5.3.0-46.38~18.04.1-generic 5.3.18
Uname: Linux 5.3.0-46-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.14
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: sartojr 1936 F.... pulseaudio
/dev/snd/controlC0: sartojr 1936 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Sat Apr 11 16:47:32 2020
InstallationDate: Installed on 2020-01-14 (88 days ago)
InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64
(20190805)
PackageArchitecture: all
ProcEnviron:
LANGUAGE=pt_BR:pt:en
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=pt_BR.UTF-8
SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Áudio interno - HDA Intel PCH
Symptom_DevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: gdm 1377 F.... pulseaudio
sartojr 1936 F.... pulseaudio
/dev/snd/controlC0: gdm 1377 F.... pulseaudio
sartojr 1936 F.... pulseaudio
Symptom_Jack: Black Headphone Out, Right
Symptom_Type: No sound at all
Title: [760XBE, Realtek ALC256, Black Headphone Out, Right] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/10/2019
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: P02REZ.040.190610.FL
dmi.board.asset.tag: No Asset Tag
dmi.board.name: NP760XBE-XW1BR
dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.board.version: SGL9947A0Y-C01-G003-S0001+10.0.17763
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.chassis.version: N/A
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrP02REZ.040.190610.FL:bd06/10/2019:svnSAMSUNGELECTRONICSCO.,LTD.:pn760XBE:pvrP02REZ:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP760XBE-XW1BR:rvrSGL9947A0Y-C01-G003-S0001+10.0.17763:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrN/A:
dmi.product.family: Notebook 7 Series
dmi.product.name: 760XBE
dmi.product.sku: SCAI-A5A5-A5A5-A5A5-PREZ
dmi.product.version: P02REZ
dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD.
mtime.conffile..etc.modprobe.d.alsa-base.conf: 2020-04-11T15:48:00.584083
--
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to alsa-driver in Ubuntu.
https://bugs.launchpad.net/bugs/1872242
Title:
HDA Intel PCH on samsung laptop: Headphones not working, speakers are
ok
Status in alsa-driver package in Ubuntu:
New
Bug description:
Speakers in my samsung laptop are ok, but headphones don't work (no
sound). Using Ubuntu 18.04 defaults.
ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 5.3.0-46.38~18.04.1-generic 5.3.18
Uname: Linux 5.3.0-46-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.14
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: sartojr 1936 F.... pulseaudio
/dev/snd/controlC0: sartojr 1936 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Sat Apr 11 16:47:32 2020
InstallationDate: Installed on 2020-01-14 (88 days ago)
InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64
(20190805)
PackageArchitecture: all
ProcEnviron:
LANGUAGE=pt_BR:pt:en
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=pt_BR.UTF-8
SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Áudio interno - HDA Intel PCH
Symptom_DevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: gdm 1377 F.... pulseaudio
sartojr 1936 F.... pulseaudio
/dev/snd/controlC0: gdm 1377 F.... pulseaudio
sartojr 1936 F.... pulseaudio
Symptom_Jack: Black Headphone Out, Right
Symptom_Type: No sound at all
Title: [760XBE, Realtek ALC256, Black Headphone Out, Right] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/10/2019
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: P02REZ.040.190610.FL
dmi.board.asset.tag: No Asset Tag
dmi.board.name: NP760XBE-XW1BR
dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.board.version: SGL9947A0Y-C01-G003-S0001+10.0.17763
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.chassis.version: N/A
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrP02REZ.040.190610.FL:bd06/10/2019:svnSAMSUNGELECTRONICSCO.,LTD.:pn760XBE:pvrP02REZ:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP760XBE-XW1BR:rvrSGL9947A0Y-C01-G003-S0001+10.0.17763:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrN/A:
dmi.product.family: Notebook 7 Series
dmi.product.name: 760XBE
dmi.product.sku: SCAI-A5A5-A5A5-A5A5-PREZ
dmi.product.version: P02REZ
dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD.
mtime.conffile..etc.modprobe.d.alsa-base.conf: 2020-04-11T15:48:00.584083
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