I was able to solve the problem. 1. 5.3.0-42 wifi worked 2. 5.3.0-46 wifi didn't work 3. booted into 5.3.0-42 with working wifi system 4. I used sudo lshw > lshw-42.txt to capture data 5. booted into 5.3.0-46 without working wifi 6. use sudo lshw > lshw-46.txt to capture data 7. I used diff command to compare the two .txt files 8. I determined that my hardware uses rtl8821ce driver but it wasn't working in 5.3.0-46 9. stopping and starting network-manager didn't work 10. I used cd rtl8821ce/ then sudo ./dkms-remove.sh to change directories and remove the driver 11. when I attempted to reinstall the rtl8821ce drivers in 5.3.0-46, I discovered that the kernel update hadn't installed the 5.3.0-46 headers which prevented the wifi drivers from working. 11a. I was able to connect using bluetooth and my samsung G8 phone as hotspot. 12. I have Synaptic Program Manager so I was able to see the kernel headers weren't installed with the kernel update to 5.3.0-46. 13. After installing the 5.3.0-46 headers, the "paused" rtl8821ce driver install continued and "magically" the wifi started working! 14. performed restart and cold boot to verify wifi works again!
-- You received this bug notification because you are a member of Desktop Packages, which is subscribed to network-manager in Ubuntu. https://bugs.launchpad.net/bugs/1871417 Title: kernel update to 5.3.0-46.38 broke wifi Status in network-manager package in Ubuntu: New Bug description: my system updated to 5.3.0-46.38 and now I no longer have wifi. The driver doesn't seem to be installed since when I go to setup, wifi isn't an available option. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: network-manager 1.20.4-2ubuntu2.2 ProcVersionSignature: Ubuntu 5.3.0-46.38-generic 5.3.18 Uname: Linux 5.3.0-46-generic x86_64 ApportVersion: 2.20.11-0ubuntu8.8 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Tue Apr 7 11:00:53 2020 InstallationDate: Installed on 2019-10-29 (160 days ago) InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) IpRoute: IwConfig: lo no wireless extensions. enp2s0 no wireless extensions. ProcEnviron: SHELL=/bin/bash LANG=en_US.UTF-8 TERM=xterm-256color XDG_RUNTIME_DIR=<set> PATH=(custom, user) SourcePackage: network-manager UpgradeStatus: No upgrade log present (probably fresh install) nmcli-dev: DEVICE TYPE STATE IP4-CONNECTIVITY IP6-CONNECTIVITY DBUS-PATH CONNECTION CON-UUID CON-PATH enp2s0 ethernet unavailable none none /org/freedesktop/NetworkManager/Devices/2 -- -- -- lo loopback unmanaged unknown unknown /org/freedesktop/NetworkManager/Devices/1 -- -- -- nmcli-nm: RUNNING VERSION STATE STARTUP CONNECTIVITY NETWORKING WIFI-HW WIFI WWAN-HW WWAN running 1.20.4 disconnected started none enabled enabled enabled enabled enabled To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/network-manager/+bug/1871417/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
