Thank you for taking the time to report this bug and helping to make
Ubuntu better. It sounds like some part of the system has crashed. To
help us find the cause of the crash please follow these steps:
1. Look in /var/crash for crash files and if found run:
ubuntu-bug YOURFILE.crash
Then tell us the ID of the newly-created bug.
2. If step 1 failed then look at https://errors.ubuntu.com/user/ID where
ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine.
Do you find any links to recent problems on that page? If so then please
send the links to us.
3. If step 2 also failed then apply the workaround from bug 994921,
reboot, reproduce the crash, and retry step 1.
Please take care to avoid attaching .crash files to bugs as we are
unable to process them as file attachments. It would also be a security
risk for yourself.
** Changed in: gnome-shell (Ubuntu)
Status: Confirmed => Incomplete
--
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to gnome-shell in Ubuntu.
https://bugs.launchpad.net/bugs/1872268
Title:
Gnome Shell completely freezes Ubuntu 20.04
Status in gnome-shell package in Ubuntu:
Incomplete
Bug description:
Description: Ubuntu Focal Fossa (development branch)
Release: 20.04
Bug: Gnome shell while opening app drawer, clicking on an app folder
and clicking on the blank area freezes gnome shell and it makes the
session completely unusable and non recoverable.
How to reproduce: 1- Click 9 dots on bottom corner of dash (the app
launcher button), wait for the app grid to show up.
2- Click on an app folder to open it.
3- Click on the blank area outside of the opened folder dialog.
4- Gnome shell gets freezes and never come back from this state, on both
wayland session and x11 session.
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: gnome-shell 3.36.1-4ubuntu1
ProcVersionSignature: Ubuntu 5.4.0-21.25-generic 5.4.27
Uname: Linux 5.4.0-21-generic x86_64
NonfreeKernelModules: wl
ApportVersion: 2.20.11-0ubuntu26
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Sun Apr 12 12:00:13 2020
DisplayManager: gdm3
InstallationDate: Installed on 2020-04-11 (0 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Alpha amd64 (20200329)
RelatedPackageVersions: mutter-common 3.36.1-3ubuntu1
SourcePackage: gnome-shell
UpgradeStatus: No upgrade log present (probably fresh install)
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1872268/+subscriptions
--
Mailing list: https://launchpad.net/~desktop-packages
Post to : [email protected]
Unsubscribe : https://launchpad.net/~desktop-packages
More help : https://help.launchpad.net/ListHelp
