Thank you for your bug report. Could you add your 'journalctl -b 0' log after connecting the device?
What's the output of $ mtp-detect ** Changed in: nautilus (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to nautilus in Ubuntu. https://bugs.launchpad.net/bugs/1874562 Title: MTP android device (usb) doesn't appear in files Status in nautilus package in Ubuntu: Incomplete Bug description: Steps to recreate this: Connect an android phone to the computer enable file sharing from the notification Expected: Be able to access the phone from the file application Currently: Doesn't show up. This was working in 18.04. I can also see the device using lsusb as `Bus 003 Device 017: ID 18d1:4ee1 Google Inc. Nexus Device (MTP)`. If I can help debugging this further please guide me. ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: nautilus 1:3.36.1.1-1ubuntu2 ProcVersionSignature: Ubuntu 5.4.0-26.30-generic 5.4.30 Uname: Linux 5.4.0-26-generic x86_64 ApportVersion: 2.20.11-0ubuntu27 Architecture: amd64 CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Thu Apr 23 16:48:53 2020 GsettingsChanges: b'org.gnome.nautilus.preferences' b'search-filter-time-type' b"'last_used'" InstallationDate: Installed on 2020-02-07 (76 days ago) InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805) SourcePackage: nautilus UpgradeStatus: Upgraded to focal on 2020-04-23 (0 days ago) usr_lib_nautilus: To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/nautilus/+bug/1874562/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp