Thank you for your bug report. Could you add your 'journalctl -b 0' log
after connecting the device?

What's the output of 
$ mtp-detect


** Changed in: nautilus (Ubuntu)
       Status: New => Incomplete

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https://bugs.launchpad.net/bugs/1874562

Title:
  MTP android device (usb) doesn't appear in files

Status in nautilus package in Ubuntu:
  Incomplete

Bug description:
  Steps to recreate this:

  Connect an android phone to the computer
  enable file sharing from the notification

  Expected:
  Be able to access the phone from the file application

  Currently:
  Doesn't show up.

  This was working in 18.04. I can also see the device using lsusb as
  `Bus 003 Device 017: ID 18d1:4ee1 Google Inc. Nexus Device (MTP)`. If
  I can help debugging this further please guide me.

  ProblemType: Bug
  DistroRelease: Ubuntu 20.04
  Package: nautilus 1:3.36.1.1-1ubuntu2
  ProcVersionSignature: Ubuntu 5.4.0-26.30-generic 5.4.30
  Uname: Linux 5.4.0-26-generic x86_64
  ApportVersion: 2.20.11-0ubuntu27
  Architecture: amd64
  CasperMD5CheckResult: skip
  CurrentDesktop: ubuntu:GNOME
  Date: Thu Apr 23 16:48:53 2020
  GsettingsChanges: b'org.gnome.nautilus.preferences' 
b'search-filter-time-type' b"'last_used'"
  InstallationDate: Installed on 2020-02-07 (76 days ago)
  InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 
(20190805)
  SourcePackage: nautilus
  UpgradeStatus: Upgraded to focal on 2020-04-23 (0 days ago)
  usr_lib_nautilus:

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