apport information
** Tags added: apport-collected focal
** Description changed:
When I closed my laptop lid while sound was playing in Audacity and then
opened the lid back up, the device woke up from sleep. However, my
headphones were plugged in at the time, and Ubuntu acted as if the audio
resumed.
However, I was not hearing audio. So I went to the Audio section of
Settings and found there was only one sound device: Dummy Device,
instead of seeing the speakers built into the laptop and the headphones.
Description: Ubuntu 18.04.4 LTS
Release: 18.04
I am forced to reboot my machine as a workaround.
gnome-control-center:
Installed: 1:3.28.2-0ubuntu0.18.04.6
Candidate: 1:3.28.2-0ubuntu0.18.04.6
Version table:
*** 1:3.28.2-0ubuntu0.18.04.6 500
500 http://us.archive.ubuntu.com/ubuntu bionic-updates/main amd64
Packages
100 /var/lib/dpkg/status
1:3.28.1-0ubuntu1 500
500 http://us.archive.ubuntu.com/ubuntu bionic/main amd64 Packages
ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: gnome-control-center 1:3.28.2-0ubuntu0.18.04.6
ProcVersionSignature: Ubuntu 5.3.0-45.37~18.04.1-generic 5.3.18
Uname: Linux 5.3.0-45-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.14
Architecture: amd64
Date: Sun Apr 5 15:00:42 2020
InstallationDate: Installed on 2020-04-04 (1 days ago)
InstallationMedia: Ubuntu 18.04.4 LTS "Bionic Beaver" - Release amd64
(20200203.1)
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: gnome-control-center
UpgradeStatus: No upgrade log present (probably fresh install)
+ ---
+ ProblemType: Bug
+ ApportVersion: 2.20.11-0ubuntu27
+ Architecture: amd64
+ AudioDevicesInUse:
+ USER PID ACCESS COMMAND
+ /dev/snd/controlC0: seija 1474 F.... pulseaudio
+ /dev/snd/pcmC0D0p: seija 1474 F...m pulseaudio
+ CasperMD5CheckResult: skip
+ CurrentDesktop: ubuntu:GNOME
+ DistroRelease: Ubuntu 20.04
+ InstallationDate: Installed on 2020-04-25 (1 days ago)
+ InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
+ Lsusb:
+ Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
+ Bus 001 Device 004: ID 0cf3:e009 Qualcomm Atheros Communications
+ Bus 001 Device 003: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card
Reader Controller
+ Bus 001 Device 002: ID 0c45:6a06 Microdia Integrated_Webcam_HD
+ Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
+ MachineType: Dell Inc. Inspiron 5570
+ Package: pulseaudio 1:13.99.1-1ubuntu3
+ PackageArchitecture: amd64
+ ProcEnviron:
+ TERM=xterm-256color
+ PATH=(custom, no user)
+ XDG_RUNTIME_DIR=<set>
+ LANG=en_US.UTF-8
+ SHELL=/bin/bash
+ ProcFB: 0 i915drmfb
+ ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-26-generic
root=UUID=a21f3206-ba56-4281-9754-2206135879a0 ro quiet splash vt.handoff=7
+ ProcVersionSignature: Ubuntu 5.4.0-26.30-generic 5.4.30
+ RelatedPackageVersions:
+ linux-restricted-modules-5.4.0-26-generic N/A
+ linux-backports-modules-5.4.0-26-generic N/A
+ linux-firmware 1.187
+ Tags: focal
+ Uname: Linux 5.4.0-26-generic x86_64
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
+ _MarkForUpload: True
+ dmi.bios.date: 05/15/2019
+ dmi.bios.vendor: Dell Inc.
+ dmi.bios.version: 1.2.3
+ dmi.board.name: 09YTN7
+ dmi.board.vendor: Dell Inc.
+ dmi.board.version: A00
+ dmi.chassis.type: 10
+ dmi.chassis.vendor: Dell Inc.
+ dmi.modalias:
dmi:bvnDellInc.:bvr1.2.3:bd05/15/2019:svnDellInc.:pnInspiron5570:pvr:rvnDellInc.:rn09YTN7:rvrA00:cvnDellInc.:ct10:cvr:
+ dmi.product.family: Inspiron
+ dmi.product.name: Inspiron 5570
+ dmi.product.sku: 0810
+ dmi.sys.vendor: Dell Inc.
** Attachment added: "AlsaInfo.txt"
https://bugs.launchpad.net/bugs/1870975/+attachment/5360988/+files/AlsaInfo.txt
--
You received this bug notification because you are a member of Desktop
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https://bugs.launchpad.net/bugs/1870975
Title:
[Dell Inspiron 5570] No audio devices appear except "Dummy Output"
when I close my laptop lid while audio is playing and then open it
back up.
Status in alsa-driver package in Ubuntu:
New
Status in linux package in Ubuntu:
Confirmed
Status in pulseaudio package in Ubuntu:
New
Bug description:
When I closed my laptop lid while sound was playing in Audacity and
then opened the lid back up, the device woke up from sleep. However,
my headphones were plugged in at the time, and Ubuntu acted as if the
audio resumed.
However, I was not hearing audio. So I went to the Audio section of
Settings and found there was only one sound device: Dummy Device,
instead of seeing the speakers built into the laptop and the
headphones.
Description: Ubuntu 18.04.4 LTS
Release: 18.04
I am forced to reboot my machine as a workaround.
gnome-control-center:
Installed: 1:3.28.2-0ubuntu0.18.04.6
Candidate: 1:3.28.2-0ubuntu0.18.04.6
Version table:
*** 1:3.28.2-0ubuntu0.18.04.6 500
500 http://us.archive.ubuntu.com/ubuntu bionic-updates/main amd64
Packages
100 /var/lib/dpkg/status
1:3.28.1-0ubuntu1 500
500 http://us.archive.ubuntu.com/ubuntu bionic/main amd64 Packages
ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: gnome-control-center 1:3.28.2-0ubuntu0.18.04.6
ProcVersionSignature: Ubuntu 5.3.0-45.37~18.04.1-generic 5.3.18
Uname: Linux 5.3.0-45-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.14
Architecture: amd64
Date: Sun Apr 5 15:00:42 2020
InstallationDate: Installed on 2020-04-04 (1 days ago)
InstallationMedia: Ubuntu 18.04.4 LTS "Bionic Beaver" - Release amd64
(20200203.1)
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: gnome-control-center
UpgradeStatus: No upgrade log present (probably fresh install)
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu27
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: seija 1474 F.... pulseaudio
/dev/snd/pcmC0D0p: seija 1474 F...m pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 20.04
InstallationDate: Installed on 2020-04-25 (1 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
Lsusb:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 004: ID 0cf3:e009 Qualcomm Atheros Communications
Bus 001 Device 003: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card
Reader Controller
Bus 001 Device 002: ID 0c45:6a06 Microdia Integrated_Webcam_HD
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Dell Inc. Inspiron 5570
Package: pulseaudio 1:13.99.1-1ubuntu3
PackageArchitecture: amd64
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-26-generic
root=UUID=a21f3206-ba56-4281-9754-2206135879a0 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 5.4.0-26.30-generic 5.4.30
RelatedPackageVersions:
linux-restricted-modules-5.4.0-26-generic N/A
linux-backports-modules-5.4.0-26-generic N/A
linux-firmware 1.187
Tags: focal
Uname: Linux 5.4.0-26-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 05/15/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.2.3
dmi.board.name: 09YTN7
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvr1.2.3:bd05/15/2019:svnDellInc.:pnInspiron5570:pvr:rvnDellInc.:rn09YTN7:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: Inspiron
dmi.product.name: Inspiron 5570
dmi.product.sku: 0810
dmi.sys.vendor: Dell Inc.
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