Thank you for your bug report, it could be worth reporting the issue upstream as explained on
https://www.alsa-project.org/wiki/Bug_Tracking -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1877640 Title: [Zephyrus M GU502GV_GU502GV, Realtek ALC294] No sound in 3.5mm jack headphones. Status in alsa-driver package in Ubuntu: New Bug description: Ubuntu 18.04.4 LTS dual boot with Windows 10. On Windows all is fine. On Ubuntu i have sound for speakers, but no sound at all for 3.5mm jack headphones. Tried using latest kernel versions for 4.*, 5.*, tried even 5.7-rc4. ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: alsa-base 1.0.25+dfsg-0ubuntu5 Uname: Linux 5.6.11-050611-generic x86_64 ApportVersion: 2.20.9-0ubuntu7.14 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: corsarstl 1728 F.... pulseaudio /dev/snd/pcmC0D0p: corsarstl 1728 F...m pulseaudio /dev/snd/controlC1: corsarstl 1728 F.... pulseaudio CurrentDesktop: ubuntu:GNOME Date: Fri May 8 20:25:27 2020 InstallationDate: Installed on 2020-05-07 (0 days ago) InstallationMedia: Ubuntu 18.04.4 LTS "Bionic Beaver" - Release amd64 (20200203.1) PackageArchitecture: all SourcePackage: alsa-driver Symptom: audio Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH successful Symptom_Card: Built-in Audio - HDA Intel PCH Symptom_DevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: gdm 1227 F.... pulseaudio corsarstl 1728 F.... pulseaudio /dev/snd/controlC1: gdm 1227 F.... pulseaudio corsarstl 1728 F.... pulseaudio Symptom_Jack: Speaker, Internal Symptom_PulsePlaybackTest: PulseAudio playback test successful Symptom_Type: No sound at all Title: [Zephyrus M GU502GV_GU502GV, Realtek ALC294, Speaker, Internal] No sound at all UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 02/15/2020 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: GU502GV.307 dmi.board.asset.tag: ATN12345678901234567 dmi.board.name: GU502GV dmi.board.vendor: ASUSTeK COMPUTER INC. dmi.board.version: 1.0 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: ASUSTeK COMPUTER INC. dmi.chassis.version: 1.0 dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrGU502GV.307:bd02/15/2020:svnASUSTeKCOMPUTERINC.:pnZephyrusMGU502GV_GU502GV:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnGU502GV:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0: dmi.product.family: Zephyrus M dmi.product.name: Zephyrus M GU502GV_GU502GV dmi.product.version: 1.0 dmi.sys.vendor: ASUSTeK COMPUTER INC. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1877640/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
