Status changed to 'Confirmed' because the bug affects multiple users.
** Changed in: hplip (Ubuntu)
Status: New => Confirmed
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https://bugs.launchpad.net/bugs/1878974
Title:
Unable to use HP USB Printer in Ubuntu 20.04 - apear to be hplip
issues
Status in HPLIP:
New
Status in hplip package in Ubuntu:
Confirmed
Bug description:
Hi,
I am unable to connect and print with a HP USB Pinter on Ubuntu 20.04,
Spent some time troubleshooting with the default (previously current) drivers
hplip ver. 3.20.3 , but Ubuntu 20.04 does not seem to be supported officially
due to missing dependencies. Errors about missing pyqt4 dependencies among
others.
When using the hplip ver. 3.20.3 from the Ubuntu Repo printer is found
but fails to print.
Just noticed similar bug filed, 690720 , and saw note that new hplip
ver. 3.20.5 was just released and supports Ubuntu 20.04
When trying to install new package hplip ver. 3.20.5 with the .run
script provided by HP I am unable to complete installatoin as it
reports unmet dependency of pyqt5 , even though package python3-pyqt5
is installed on system.
https://developers.hp.com/hp-linux-imaging-and-printing/gethplip
Maybe the repo just needs to be updated with a newer build (3.20.5) to
install on my system, or is there something that can be done in the
meantime.
Below hp-check -t when using the repo hplip ver. 3.20.3 ,
==============
Saving output in log file: /root/hp-check.log
HP Linux Imaging and Printing System (ver. 3.20.3)
Dependency/Version Check Utility ver. 15.1
Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling
the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper
dependencies are installed to successfully compile
HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to
successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).
Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION
Status Types:
OK
MISSING - Missing Dependency or Permission or Plug-in
INCOMPAT - Incompatible dependency-version or Plugin-version
warning: ubuntu-20.04 version is not supported. Using ubuntu-19.10
versions dependencies to verify and install...
---------------
| SYSTEM INFO |
---------------
Kernel: 5.4.0-29-generic #33-Ubuntu SMP Wed Apr 29 14:32:27 UTC 2020
GNU/Linux
Host: judith-mini
Proc: 5.4.0-29-generic #33-Ubuntu SMP Wed Apr 29 14:32:27 UTC 2020 GNU/Linux
Distribution: ubuntu 20.04
Bitness: 64 bit
-----------------------
| HPLIP CONFIGURATION |
-----------------------
HPLIP-Version: HPLIP 3.20.3
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for ubuntu
distro 20.04 version
Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.20.3
[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip
html=/usr/share/doc/hplip-doc
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.20.3
restricted-build=no
ui-toolkit=qt5
qt3=no
qt4=no
qt5=yes
policy-kit=yes
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=no
class-driver=no
Current contents of '/var/lib/hp/hplip.state' file:
[plugin]
installed = 1
eula = 1
version = 3.20.3
Current contents of '~/.hplip/hplip.conf' file:
warning: Could not access file: No such file or directory
<Package-name> <Package-Desc> <Required/Optional> <Min-Version>
<Installed-Version> <Status> <Comment>
-------------------------
| External Dependencies |
-------------------------
error: cups CUPS - Common Unix Printing System
REQUIRED 1.1 - INCOMPAT 'CUPS may not
be installed or not running'
gs GhostScript - PostScript and PDF language interpreter
and previewer REQUIRED 7.05 9.50 OK -
(xsane:5986): Gtk-WARNING **: 12:15:19.545: cannot open display:
error: xsane xsane - Graphical scanner frontend for SANE
OPTIONAL 0.9 - INCOMPAT 'xsane needs to
be installed'
scanimage scanimage - Shell scanning program
OPTIONAL 1.0 1.0.29 OK -
dbus DBus - Message bus system
REQUIRED - 1.12.16 OK -
policykit PolicyKit - Administrative policy framework
OPTIONAL - 0.105 OK -
network network -wget
OPTIONAL - 1.20.3 OK -
avahi-utils avahi-utils
OPTIONAL - 0.7 OK -
------------------------
| General Dependencies |
------------------------
libjpeg libjpeg - JPEG library
REQUIRED - - OK -
cups-devel CUPS devel- Common Unix Printing System development
files REQUIRED - - OK -
cups-image CUPS image - CUPS image development files
REQUIRED - - OK -
libpthread libpthread - POSIX threads library
REQUIRED - b'2.31' OK -
libusb libusb - USB library
REQUIRED - 1.0 OK -
sane SANE - Scanning library
REQUIRED - - OK -
sane-devel SANE - Scanning library development files
REQUIRED - - OK -
libnetsnmp-devel libnetsnmp-devel - SNMP networking library development
files REQUIRED 5.0.9 5.8 OK -
libcrypto libcrypto - OpenSSL cryptographic library
REQUIRED - 1.1.1 OK -
python3X Python 2.2 or greater - Python programming language
REQUIRED 2.2 3.8.2 OK -
python3-notify2 Python libnotify - Python bindings for the libnotify
Desktop notifications OPTIONAL - - OK
-
error: python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4
OPTIONAL 4.0 - MISSING
'python3-pyqt4-dbus needs to be installed'
error: python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x)
REQUIRED 4.0 - MISSING 'python3-pyqt4
needs to be installed'
python3-dbus Python DBus - Python bindings for DBus
REQUIRED 0.80.0 1.2.16 OK -
python3-xml Python XML libraries
REQUIRED - 2.2.9 OK -
python3-devel Python devel - Python development files
REQUIRED 2.2 3.8.2 OK -
python3-pil PIL - Python Imaging Library (required for commandline
scanning with hp-scan) OPTIONAL - 7.0.0 OK
-
python3-reportlab Reportlab - PDF library for Python
OPTIONAL 2.0 3.5.34 OK -
--------------
| COMPILEDEP |
--------------
libtool libtool - Library building support services
REQUIRED - 2.4.6 OK -
gcc gcc - GNU Project C and C++ Compiler
REQUIRED - 9.3.0 OK -
make make - GNU make utility to maintain groups of programs
REQUIRED 3.0 4.2.1 OK -
---------------------
| Python Extentions |
---------------------
cupsext CUPS-Extension
REQUIRED - 3.20.3 OK -
hpmudext IO-Extension
REQUIRED - 3.20.3 OK -
----------------------
| Scan Configuration |
----------------------
hpaio HPLIP-SANE-Backend
REQUIRED - 3.20.3 OK 'hpaio found in
/etc/sane.d/dll.conf'
scanext Scan-SANE-Extension
REQUIRED - 3.20.3 OK -
------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------
device `hpaio:/usb/DeskJet_2600_series?serial=CN9348C3ZY06PS' is a
Hewlett-Packard DeskJet_2600_series all-in-one
device `hpaio:/usb/DeskJet_2600_series?serial=CN9348C3ZY06PS' is a
Hewlett-Packard DeskJet_2600_series all-in-one
--------------------------
| DISCOVERED USB DEVICES |
--------------------------
Device URI Model
-------------------------------------------------
----------------------------------------
hp:/usb/DeskJet_2600_series?serial=CN9348C3ZY06PS HP DeskJet 2600 series
---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------
DeskJet_2600
------------
Type: Printer
Device URI: hp:/usb/DeskJet_2600_series?serial=CN9348C3ZY06PS
PPD: /etc/cups/ppd/DeskJet_2600.ppd
PPD Description: HP Deskjet 2600 Series, hpcups 3.20.3
Printer Backend /usr/lib/cups/backend/hp does not exist!15 May 2020 10:52:34
AM PDT -
error: Unable to communicate with device (code=12):
hp:/usb/DeskJet_2600_series?serial=CN9348C3ZY06PS
error: Device not found
error: Communication status: Failed
--------------
| PERMISSION |
--------------
USB DeskJet_2600 Required - -
OK Node:'/dev/bus/usb/002/004' Perm:' root lp rw- rw- rw- rw- r--'
-----------
| SUMMARY |
-----------
Missing Required Dependencies
-----------------------------
error: 'libcups2' package is missing/incompatible
error: 'python3-pyqt4' package is missing/incompatible
error: 'gtk2-engines-pixbuf' package is missing/incompatible
Missing Optional Dependencies
-----------------------------
error: 'gtk2-engines-pixbuf' package is missing/incompatible
error: 'xsane' package is missing/incompatible
error: 'python3-dbus.mainloop.qt' package is missing/incompatible
Total Errors: 5
Total Warnings: 1
Done.
==============
And the following when trying to install with .run script hplip ver. 3.20.5 ,
from the dependency section on
==============
RUNNING PRE-INSTALL COMMANDS
----------------------------
OK
MISSING DEPENDENCIES
--------------------
Following dependencies are not installed. HPLIP will not work if all REQUIRED
dependencies are not installed and some of the HPLIP features will not work if
OPTIONAL dependencies are not installed.
Package-Name Component Required/Optional
pyqt5-dbus gui_qt5 OPTIONAL
pil scan OPTIONAL
reportlab fax OPTIONAL
pyqt5 gui_qt5 REQUIRED
python-notify gui_qt5 OPTIONAL
Do you want to install these missing dependencies (y=yes*, n=no, q=quit) ?
INSTALL MISSING REQUIRED DEPENDENCIES
-------------------------------------
note: Installation of dependencies requires an active internet connection.
warning: Missing REQUIRED dependency: pyqt5 (PyQt 5- Qt interface for Python
(for Qt version 4.x))
INSTALL MISSING OPTIONAL DEPENDENCIES
-------------------------------------
note: Installation of dependencies requires an active internet connection.
warning: Missing OPTIONAL dependency for option 'gui_qt5': pyqt5-dbus (PyQt 5
DBus - DBus Support for PyQt5)
warning: Missing OPTIONAL dependency for option 'gui_qt5': python-notify
(Python libnotify - Python bindings for the libnotify Desktop notifications)
warning: Missing OPTIONAL dependency for option 'fax': reportlab (Reportlab -
PDF library for Python)
warning: Missing OPTIONAL dependency for option 'scan': pil (PIL - Python
Imaging Library (required for commandline scanning with hp-scan))
warning: This installer cannot install 'pil' for your distro/OS and/or
version.
CHECKING FOR NETWORK CONNECTION
-------------------------------
Network connection present.
RUNNING PRE-PACKAGE COMMANDS
----------------------------
sudo dpkg --configure -a (Pre-depend step 1)
sudo apt-get install --yes --force-yes -f (Pre-depend step 2)
sudo apt-get update (Pre-depend step 3)
OK
DEPENDENCY AND CONFLICT RESOLUTION
----------------------------------
Running 'sudo apt-get install --assume-yes gtk2-engines-pixbuf'
Please wait, this may take several minutes...
Running 'sudo apt-get install --assume-yes python-pyqt5'
Please wait, this may take several minutes...
error: Command failed. Re-try #1...
Running 'sudo apt-get install --assume-yes python-pyqt5'
Please wait, this may take several minutes...
error: Command failed. Re-try #2...
Running 'sudo apt-get install --assume-yes python-pyqt5'
Please wait, this may take several minutes...
error: Command failed. Re-try #3...
Running 'sudo apt-get install --assume-yes python-pyqt5'
Please wait, this may take several minutes...
error: Package install command failed with error code 100
Would you like to retry installing the missing package(s) (y=yes*, n=no,
q=quit) ? n
warning: Some HPLIP functionality might not function due to missing
package(s).
Running 'sudo apt-get install --assume-yes python-dbus.mainloop.pyqt5'
Please wait, this may take several minutes...
error: Command failed. Re-try #1...
Running 'sudo apt-get install --assume-yes python-dbus.mainloop.pyqt5'
Please wait, this may take several minutes...
error: Command failed. Re-try #2...
Running 'sudo apt-get install --assume-yes python-dbus.mainloop.pyqt5'
Please wait, this may take several minutes...
error: Command failed. Re-try #3...
Running 'sudo apt-get install --assume-yes python-dbus.mainloop.pyqt5'
Please wait, this may take several minutes...
error: Package install command failed with error code 100
Would you like to retry installing the missing package(s) (y=yes*, n=no,
q=quit) ? n
warning: Some HPLIP functionality might not function due to missing
package(s).
Running 'sudo apt-get install --assume-yes python-notify'
Please wait, this may take several minutes...
error: Command failed. Re-try #1...
Running 'sudo apt-get install --assume-yes python-notify'
Please wait, this may take several minutes...
error: Command failed. Re-try #2...
Running 'sudo apt-get install --assume-yes python-notify'
Please wait, this may take several minutes...
error: Command failed. Re-try #3...
Running 'sudo apt-get install --assume-yes python-notify'
Please wait, this may take several minutes...
error: Package install command failed with error code 100
Would you like to retry installing the missing package(s) (y=yes*, n=no,
q=quit) ? n
warning: Some HPLIP functionality might not function due to missing
package(s).
Running 'sudo apt-get install --assume-yes python-reportlab'
Please wait, this may take several minutes...
error: Command failed. Re-try #1...
Running 'sudo apt-get install --assume-yes python-reportlab'
Please wait, this may take several minutes...
error: Command failed. Re-try #2...
Running 'sudo apt-get install --assume-yes python-reportlab'
Please wait, this may take several minutes...
error: Command failed. Re-try #3...
Running 'sudo apt-get install --assume-yes python-reportlab'
Please wait, this may take several minutes...
error: Package install command failed with error code 100
Would you like to retry installing the missing package(s) (y=yes*, n=no,
q=quit) ? n
warning: Some HPLIP functionality might not function due to missing
package(s).
error: A required dependency 'pyqt5 (PyQt 5- Qt interface for Python (for Qt
version 4.x))' is still missing.
RUNNING POST-PACKAGE COMMANDS
-----------------------------
OK
RE-CHECKING DEPENDENCIES
------------------------
error: A required dependency 'pyqt5 (PyQt 5- Qt interface for Python (for Qt
version 4.x))' is still missing.
error: Installation cannot continue without this dependency.
error: Please manually install this dependency and re-run this installer.
==============
Thanks for any assistance
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