Public bug reported:
Since updated to 20.04, I cannot print through USB (HP DeskJet 5570, but
apparently according to some google research I am not the only one
affected, and not only with HP).
Until yesterday the error message looked like hplip found the printer,
but could not communicate to it. After reinstalling hplip und cups, now
hplip cannot even find the printer (xsane the same).
Printer is usable as network printer, but that's not an acceptable
solution.
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: hplip 3.20.3+dfsg0-2
ProcVersionSignature: Ubuntu 5.4.0-33.37-generic 5.4.34
Uname: Linux 5.4.0-33-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.2
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: KDE
Date: Sun May 31 15:12:08 2020
Lpstat:
device for DeskJet_5570_series_TH5A71Q1GX0674_:
implicitclass://DeskJet_5570_series_TH5A71Q1GX0674_/
device for HP_DeskJet_5570_series:
dnssd://HP%20DeskJet%205570%20series%20%5B1D38FD%5D._ipp._tcp.local/?uuid=1c852a4d-b800-1f08-abcd-dc4a3e1d38fd
MachineType: System manufacturer System Product Name
Papersize: a4
PpdFiles:
Error: command ['fgrep', '-H', '*NickName',
'/etc/cups/ppd/DeskJet_5570_series_TH5A71Q1GX0674_.ppd',
'/etc/cups/ppd/HP_DeskJet_5570_series.ppd'] failed with exit code 2: grep:
/etc/cups/ppd/DeskJet_5570_series_TH5A71Q1GX0674_.ppd: Permission denied
HP_DeskJet_5570_series: HP Deskjet 5570 Series, hpcups 3.20.3
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-33-generic
root=UUID=7ec84d5a-3d57-4d46-91e2-b4ef200eb5e4 ro persistent quiet splash
vt.handoff=7
SourcePackage: hplip
UpgradeStatus: Upgraded to focal on 2020-04-25 (36 days ago)
dmi.bios.date: 03/10/2016
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 3003
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: A88X-PLUS
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev X.0x
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvr3003:bd03/10/2016:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnA88X-PLUS:rvrRevX.0x:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: System Product Name
dmi.product.sku: SKU
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer
modified.conffile..etc.default.apport:
# set this to 0 to disable apport, or to 1 to enable it
# you can temporarily override this with
# sudo service apport start force_start=1
enabled=0
mtime.conffile..etc.default.apport: 2016-02-26T22:19:15
** Affects: hplip (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug focal
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https://bugs.launchpad.net/bugs/1881473
Title:
printer communication error
Status in hplip package in Ubuntu:
New
Bug description:
Since updated to 20.04, I cannot print through USB (HP DeskJet 5570,
but apparently according to some google research I am not the only one
affected, and not only with HP).
Until yesterday the error message looked like hplip found the printer,
but could not communicate to it. After reinstalling hplip und cups,
now hplip cannot even find the printer (xsane the same).
Printer is usable as network printer, but that's not an acceptable
solution.
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: hplip 3.20.3+dfsg0-2
ProcVersionSignature: Ubuntu 5.4.0-33.37-generic 5.4.34
Uname: Linux 5.4.0-33-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.2
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: KDE
Date: Sun May 31 15:12:08 2020
Lpstat:
device for DeskJet_5570_series_TH5A71Q1GX0674_:
implicitclass://DeskJet_5570_series_TH5A71Q1GX0674_/
device for HP_DeskJet_5570_series:
dnssd://HP%20DeskJet%205570%20series%20%5B1D38FD%5D._ipp._tcp.local/?uuid=1c852a4d-b800-1f08-abcd-dc4a3e1d38fd
MachineType: System manufacturer System Product Name
Papersize: a4
PpdFiles:
Error: command ['fgrep', '-H', '*NickName',
'/etc/cups/ppd/DeskJet_5570_series_TH5A71Q1GX0674_.ppd',
'/etc/cups/ppd/HP_DeskJet_5570_series.ppd'] failed with exit code 2: grep:
/etc/cups/ppd/DeskJet_5570_series_TH5A71Q1GX0674_.ppd: Permission denied
HP_DeskJet_5570_series: HP Deskjet 5570 Series, hpcups 3.20.3
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-33-generic
root=UUID=7ec84d5a-3d57-4d46-91e2-b4ef200eb5e4 ro persistent quiet splash
vt.handoff=7
SourcePackage: hplip
UpgradeStatus: Upgraded to focal on 2020-04-25 (36 days ago)
dmi.bios.date: 03/10/2016
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 3003
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: A88X-PLUS
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev X.0x
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvr3003:bd03/10/2016:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnA88X-PLUS:rvrRevX.0x:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: System Product Name
dmi.product.sku: SKU
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer
modified.conffile..etc.default.apport:
# set this to 0 to disable apport, or to 1 to enable it
# you can temporarily override this with
# sudo service apport start force_start=1
enabled=0
mtime.conffile..etc.default.apport: 2016-02-26T22:19:15
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/hplip/+bug/1881473/+subscriptions
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