I also experience this issue with 2 different Brand of Bluetooth Headset:
ATH-CRK75BTH
Edifier W200BT

Problem also appears every time I switch bluetooh devices as INPUT
device and OUTPUT using HEADSET Unit (HSP/HFP). Input indicator bar
doesn't move and test OUTPUT doesn't produce any sound. When I tried
video conferencing with my friend, he couldn't hear my voice and of
course I can't hear him either.

This is fresh installation using Ubuntu 20.04 (no prior Ubuntu or other
Linux distro in this laptop). A2DP mode works normal. Currently I'm
using internal laptop microphone and A2DP combination for video
conferencing. Just now, I ran "sudo apt dist-upgrade, some packages were
updated. But still not work for HSP/HFP mode output and Bluetooth mic
input.

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https://bugs.launchpad.net/bugs/1878194

Title:
  [Sennheiser HD 4.50 BTNC] Bluetooth headset not working when selecting
  HSP/HFP audio profile in Focal Fossa

Status in bluez package in Ubuntu:
  Confirmed
Status in pulseaudio package in Ubuntu:
  Confirmed

Bug description:
  After updating the release from Ubuntu 19.10 to 20.04, the bluetooth
  headset doesn't work anymore when HSP/HFP profile is selected.

  With Ubuntu 19.10 the headset was working, there was audio and the mic
  was perfect for video conferencing.

  [Steps to reproduce]
  1. Connect headset (used blueman to setup and connect)
  1.1. When connected the system automatically selects A2DP profile
  2. Start playing audio (browser or other)
  3. Change profile to HSP/HFP with pavucontrol (or blueman)
  4. The audio disappears
  5. Optionally switch back to A2DP and the audio comes back

  [Expected]
  When switching to HSP/HFP the audio should keep playing and the microphone 
should start working

  [Notes]
  I tried with pavucontrol to switch between profiles while playing audio from 
a browser.
  As side note there's a led in the headset that still blinks when switching 
profile.

  I tried deleting the pulse folder under user's profile .config without
  success, also reinstalled packages and did a `sudo alsa force-reload`
  and rebooting several times.

  Note: not sure this is a duplicate of [Bug #1576559], it looks quite
  different since the profile changes but the headset stops working.

  [System info]
  Ubuntu: 20.04 - Linux 5.4.0-29-generic x86_64
  pulseaudio: 1:13.99.1-1ubuntu3
  bluez: 5.53-0ubuntu3

  Headset: Sennheiser HD 4.50 BTNC

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