Thank you for taking the time to report this bug and help make Ubuntu better. Unfortunately, we cannot work on this bug because your description didn't include enough information. You may find it helpful to read 'How to report bugs effectively' http://www.chiark.greenend.org.uk/~sgtatham/bugs.html. We'd be grateful if you would then provide a more complete description of the problem.
We have instructions on debugging some types of problems at http://wiki.ubuntu.com/DebuggingProcedures. At a minimum, we need: 1. The specific steps or actions you took that caused you to encounter the problem. 2. The behavior you expected. 3. The behavior you actually encountered (in as much detail as possible). Thanks! ** Changed in: cups (Ubuntu) Importance: Undecided => Low ** Changed in: cups (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1882367 Title: fail to add printer Status in cups package in Ubuntu: Incomplete Bug description: lsusb Bus 002 Device 005: ID 0bda:0151 Realtek Semiconductor Corp. Mass Storage Device (Multicard Reader) Bus 002 Device 004: ID 147a:e018 Formosa Industrial Computing, Inc. eHome Infrared Receiver Bus 002 Device 002: ID 05e3:0608 Genesys Logic, Inc. Hub Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 008 Device 002: ID 03f0:0f0c HP, Inc Wireless Keyboard and Optical Mouse receiver Bus 008 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 007 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 001 Device 003: ID 04b8:0812 Seiko Epson Corp. MFP Composite Device Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub ls -l /dev/usb/lp* /dev/bus/usb/*/* crw-rw-r-- 1 root root 189, 0 Jun 6 13:43 /dev/bus/usb/001/001 crw-rw-r-- 1 root lp 189, 2 Jun 6 15:40 /dev/bus/usb/001/003 crw-rw-r-- 1 root root 189, 128 Jun 6 13:43 /dev/bus/usb/002/001 crw-rw-r-- 1 root root 189, 129 Jun 6 13:43 /dev/bus/usb/002/002 crw-rw-r-- 1 root root 189, 131 Jun 6 13:43 /dev/bus/usb/002/004 crw-rw-r-- 1 root root 189, 132 Jun 6 13:43 /dev/bus/usb/002/005 crw-rw-r-- 1 root root 189, 256 Jun 6 13:43 /dev/bus/usb/003/001 crw-rw-r-- 1 root root 189, 384 Jun 6 13:43 /dev/bus/usb/004/001 crw-rw-r-- 1 root root 189, 512 Jun 6 13:43 /dev/bus/usb/005/001 crw-rw-r-- 1 root root 189, 640 Jun 6 13:43 /dev/bus/usb/006/001 crw-rw-r-- 1 root root 189, 768 Jun 6 13:43 /dev/bus/usb/007/001 crw-rw-r-- 1 root root 189, 896 Jun 6 13:43 /dev/bus/usb/008/001 crw-rw-r-- 1 root root 189, 897 Jun 6 13:43 /dev/bus/usb/008/002 crw-rw---- 1 root lp 180, 2 Jun 6 15:40 /dev/usb/lp2 sudo usb_printerid /dev/usb/lp2 GET_DEVICE_ID string: MFG:EPSON;CMD:ESCPL2,BDC,D4;MDL:Stylus Photo R320;CLS:PRINTER;DES:EPSON Stylus Photo R320; sudo lpinfo -v file cups-brf:/ direct canon:/dev/usb/lp2 network http direct epson:/dev/usb/lp2 direct hp network https network ipp network ipps direct usb://EPSON/Stylus%20Photo%20R320?serial=L17P20504140921110&interface=1 network beh network socket network lpd direct hpfax ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: cups 2.3.1-9ubuntu1.1 ProcVersionSignature: Ubuntu 5.4.0-33.37-generic 5.4.34 Uname: Linux 5.4.0-33-generic x86_64 ApportVersion: 2.20.11-0ubuntu27.2 Architecture: amd64 CasperMD5CheckResult: skip CupsErrorLog: Error: [Errno 13] Permission denied: '/var/log/cups/error_log' CurrentDesktop: ubuntu:GNOME Date: Sat Jun 6 15:48:44 2020 InstallationDate: Installed on 2020-03-31 (66 days ago) InstallationMedia: Ubuntu 18.04.4 LTS "Bionic Beaver" - Release amd64 (20200203.1) Lpstat: device for EpsonR320: usb://EPSON/Stylus%20Photo%20R320?serial=L17P20504140921110 device for Stylus-Photo-R320: usb://EPSON/Stylus%20Photo%20R320?serial=L17P20504140921110&interface=1 MachineType: HP-Pavilion NF398AA-ABU m9565uk Papersize: a4 PpdFiles: Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/Stylus-Photo-R320.ppd'] failed with exit code 2: grep: /etc/cups/ppd/Stylus-Photo-R320.ppd: Permission denied ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-33-generic root=UUID=6516a65a-169c-45a6-831e-5f71f0bdbcfa ro quiet splash vt.handoff=7 SourcePackage: cups UpgradeStatus: Upgraded to focal on 2020-05-12 (25 days ago) dmi.bios.date: 12/16/2008 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 5.35 dmi.board.name: Benicia dmi.board.vendor: PEGATRON CORPORATION dmi.board.version: 1.01 dmi.chassis.asset.tag: Asset-1234567890 dmi.chassis.type: 3 dmi.chassis.vendor: Hewlett-Packard dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr5.35:bd12/16/2008:svnHP-Pavilion:pnNF398AA-ABUm9565uk:pvr:rvnPEGATRONCORPORATION:rnBenicia:rvr1.01:cvnHewlett-Packard:ct3:cvrChassisVersion: dmi.product.family: 103C_53316J dmi.product.name: NF398AA-ABU m9565uk dmi.product.sku: NF398AA#ABU dmi.sys.vendor: HP-Pavilion To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1882367/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
