Please: 1. Clarify what symptoms you are experiencing. Is the screen freezing? Do you have high CPU usage?
2. Look in /var/crash for crash files and if you find any then follow these instructions: https://wiki.ubuntu.com/Bugs/Responses#Missing_a_crash_report_or_having_a_.crash_attachment 3. Run this command: gsettings list-recursively org.gnome.shell > settings.txt and attach the resulting text file here. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1888642 Title: Xorg freeze Status in gnome-shell package in Ubuntu: Incomplete Bug description: Tem 23 11:42:00 legendary gnome-shell[2072]: JS ERROR: Exception in callback for signal: position-changed: TypeError: this._rect is null getCurrentRect@resource:///org/gnome/shell/ui/keyboard.js:561:22 wrapper@resource:///org/gnome/gjs/modules/_legacy.js:82:22 _onFocusPositionChanged@resource:///org/gnome/shell/ui/keyboard.js:643:20 wrapper@resource:///org/gnome/gjs/modules/_legacy.js:82:22 _emit@resource:///org/gnome/gjs/modules/signals.js:128:27 _setCurrentWindow/this._currentWindowPositionId<@resource:///org/gnome/shell/ui/keyboard.js:535:21 Tem 23 11:42:05 legendary gnome-shell[2072]: JS ERROR: Exception in callback for signal: position-changed: TypeError: this._rect is null getCurrentRect@resource:///org/gnome/shell/ui/keyboard.js:561:22 wrapper@resource:///org/gnome/gjs/modules/_legacy.js:82:22 _onFocusPositionChanged@resource:///org/gnome/shell/ui/keyboard.js:643:20 wrapper@resource:///org/gnome/gjs/modules/_legacy.js:82:22 _emit@resource:///org/gnome/gjs/modules/signals.js:128:27 _setCurrentWindow/this._currentWindowPositionId<@resource:///org/gnome/shell/ui/keyboard.js:535:21 Tem 23 11:42:08 legendary gnome-software[2544]: failed to call gs_plugin_add_featured on snap: Get https://api.snapcraft.io/v2/snaps/find?architecture=amd64&category=featured&confinement=strict%2Cclassic&fields= Tem 23 11:42:08 legendary gnome-software[2544]: failed to call gs_plugin_add_popular on snap: Get https://api.snapcraft.io/v2/snaps/find?architecture=amd64&category=featured&confinement=strict%2Cclassic&fields=b Tem 23 11:42:08 legendary gnome-software[2544]: failed to call gs_plugin_add_category_apps on snap: Get https://api.snapcraft.io/v2/snaps/find?architecture=amd64&category=productivity&confinement=strict%2Cclassi Tem 23 11:42:08 legendary gnome-software[2544]: hiding category productivity featured applications: found only 0 to show, need at least 9 Tem 23 11:42:08 legendary gnome-software[2544]: failed to call gs_plugin_add_category_apps on snap: Get https://api.snapcraft.io/v2/snaps/find?architecture=amd64&category=music-and-audio&confinement=strict%2Ccla Tem 23 11:42:08 legendary gnome-software[2544]: hiding category audio-video featured applications: found only 0 to show, need at least 9 Tem 23 11:42:09 legendary gnome-software[2544]: Only 8 apps for popular list, hiding Tem 23 11:42:29 legendary gnome-software[2544]: failed to call gs_plugin_refine_app on snap: Failed to write to snapd: Operation was cancelled Tem 23 11:42:42 legendary gnome-shell[2072]: JS ERROR: Exception in callback for signal: position-changed: TypeError: this._rect is null getCurrentRect@resource:///org/gnome/shell/ui/keyboard.js:561:22 wrapper@resource:///org/gnome/gjs/modules/_legacy.js:82:22 _onFocusPositionChanged@resource:///org/gnome/shell/ui/keyboard.js:643:20 wrapper@resource:///org/gnome/gjs/modules/_legacy.js:82:22 _emit@resource:///org/gnome/gjs/modules/signals.js:128:27 _setCurrentWindow/this._currentWindowPositionId<@resource:///org/gnome/shell/ui/keyboard.js:535:21 Tem 23 11:42:42 legendary gnome-shell[2072]: JS ERROR: Exception in callback for signal: position-changed: TypeError: this._rect is null getCurrentRect@resource:///org/gnome/shell/ui/keyboard.js:561:22 wrapper@resource:///org/gnome/gjs/modules/_legacy.js:82:22 _onFocusPositionChanged@resource:///org/gnome/shell/ui/keyboard.js:643:20 wrapper@resource:///org/gnome/gjs/modules/_legacy.js:82:22 _emit@resource:///org/gnome/gjs/modules/signals.js:128:27 _setCurrentWindow/this._currentWindowPositionId<@resource:///org/gnome/shell/ui/keyboard.js:535:21 Tem 23 11:42:42 legendary gnome-shell[2072]: JS ERROR: Exception in callback for signal: position-changed: TypeError: this._rect is null getCurrentRect@resource:///org/gnome/shell/ui/keyboard.js:561:22 wrapper@resource:///org/gnome/gjs/modules/_legacy.js:82:22 _onFocusPositionChanged@resource:///org/gnome/shell/ui/keyboard.js:643:20 wrapper@resource:///org/gnome/gjs/modules/_legacy.js:82:22 _emit@resource:///org/gnome/gjs/modules/signals.js:128:27 _setCurrentWindow/this._currentWindowPositionId<@resource:///org/gnome/shell/ui/keyboard.js:535:21 Tem 23 11:46:34 legendary dbus-daemon[1961]: [session uid=1000 pid=1961] Activating service name='org.gnome.baobab' requested by ':1.21' (uid=1000 pid=2072 comm="/usr/bin/gnome-shell " label="unconfined") Tem 23 11:46:34 legendary dbus-daemon[1961]: [session uid=1000 pid=1961] Successfully activated service 'org.gnome.baobab' Tem 23 11:46:34 legendary gnome-shell[2072]: JS ERROR: Exception in callback for signal: position-changed: TypeError: this._rect is null getCurrentRect@resource:///org/gnome/shell/ui/keyboard.js:561:22 wrapper@resource:///org/gnome/gjs/modules/_legacy.js:82:22 _onFocusPositionChanged@resource:///org/gnome/shell/ui/keyboard.js:643:20 wrapper@resource:///org/gnome/gjs/modules/_legacy.js:82:22 _emit@resource:///org/gnome/gjs/modules/signals.js:128:27 _setCurrentWindow/this._currentWindowPositionId<@resource:///org/gnome/shell/ui/keyboard.js:535:21 ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: xorg 1:7.7+19ubuntu7.1 ProcVersionSignature: Ubuntu 5.4.0-42.46~18.04.1-generic 5.4.44 Uname: Linux 5.4.0-42-generic x86_64 ApportVersion: 2.20.9-0ubuntu7.15 Architecture: amd64 CompositorRunning: None Date: Thu Jul 23 12:07:13 2020 DistUpgraded: Fresh install DistroCodename: bionic DistroVariant: ubuntu ExtraDebuggingInterest: Yes GpuHangFrequency: Several times a day GpuHangReproducibility: Occurs more often under certain circumstances GpuHangStarted: Within the last few days GraphicsCard: Intel Corporation UHD Graphics 620 [8086:5917] (rev 07) (prog-if 00 [VGA controller]) Subsystem: Lenovo UHD Graphics 620 [17aa:5068] InstallationDate: Installed on 2019-12-05 (230 days ago) InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 003: ID 04f2:b604 Chicony Electronics Co., Ltd Bus 001 Device 004: ID 0bda:b023 Realtek Semiconductor Corp. Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: LENOVO 20KSS0U400 ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.4.0-42-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=1 SourcePackage: xorg Symptom: display Title: Xorg freeze UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 01/03/2020 dmi.bios.vendor: LENOVO dmi.bios.version: R0PET63W (1.40 ) dmi.board.asset.tag: Not Available dmi.board.name: 20KSS0U400 dmi.board.vendor: LENOVO dmi.board.version: Not Defined dmi.chassis.asset.tag: No Asset Information dmi.chassis.type: 10 dmi.chassis.vendor: LENOVO dmi.chassis.version: None dmi.modalias: dmi:bvnLENOVO:bvrR0PET63W(1.40):bd01/03/2020:svnLENOVO:pn20KSS0U400:pvrThinkPadE580:rvnLENOVO:rn20KSS0U400:rvrNotDefined:cvnLENOVO:ct10:cvrNone: dmi.product.family: ThinkPad E580 dmi.product.name: 20KSS0U400 dmi.product.sku: LENOVO_MT_20KS_BU_Think_FM_ThinkPad E580 dmi.product.version: ThinkPad E580 dmi.sys.vendor: LENOVO version.compiz: compiz N/A version.libdrm2: libdrm2 2.4.101-2~18.04.1 version.libgl1-mesa-dri: libgl1-mesa-dri 20.0.8-0ubuntu1~18.04.1 version.libgl1-mesa-glx: libgl1-mesa-glx 20.0.8-0ubuntu1~18.04.1 version.xserver-xorg-core: xserver-xorg-core N/A version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A version.xserver-xorg-video-ati: xserver-xorg-video-ati N/A version.xserver-xorg-video-intel: xserver-xorg-video-intel N/A version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1888642/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : [email protected] Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
