Public bug reported:
Using ASUS VivoBook, When attempting to use fingerprint sensor after
enrollment it does not recognize any. Have done enrollment through both
GUI and fprintd-enroll have also done fprintd-verify and none of them
verify either.
I enrolled one finger of every type and it still wont recognize any of
them not sure what the problem is.
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: fprintd 1.90.1-1ubuntu1
ProcVersionSignature: Ubuntu 5.4.0-42.46-generic 5.4.44
Uname: Linux 5.4.0-42-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.6
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Fri Aug 14 13:35:41 2020
InstallationDate: Installed on 2020-08-13 (1 days ago)
InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731)
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: fprintd
UpgradeStatus: No upgrade log present (probably fresh install)
** Affects: fprintd (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug focal
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https://bugs.launchpad.net/bugs/1891696
Title:
fingerprint does not recognize after enrollment almost like drivers
are not loaded all the way at boot or something not sure
Status in fprintd package in Ubuntu:
New
Bug description:
Using ASUS VivoBook, When attempting to use fingerprint sensor after
enrollment it does not recognize any. Have done enrollment through
both GUI and fprintd-enroll have also done fprintd-verify and none of
them verify either.
I enrolled one finger of every type and it still wont recognize any of
them not sure what the problem is.
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: fprintd 1.90.1-1ubuntu1
ProcVersionSignature: Ubuntu 5.4.0-42.46-generic 5.4.44
Uname: Linux 5.4.0-42-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.6
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Fri Aug 14 13:35:41 2020
InstallationDate: Installed on 2020-08-13 (1 days ago)
InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731)
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: fprintd
UpgradeStatus: No upgrade log present (probably fresh install)
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/fprintd/+bug/1891696/+subscriptions
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