Public bug reported:
The volume bars in sound settings react to what sound is played
correctly but I can't hear any sounds
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 5.4.0-49.53-generic 5.4.65
Uname: Linux 5.4.0-49-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.9
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: paramvir 1924 F.... pulseaudio
/dev/snd/pcmC0D0p: paramvir 1924 F...m pulseaudio
/dev/snd/pcmC0D6c: paramvir 1924 F...m pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Mon Oct 5 02:22:25 2020
InstallationDate: Installed on 2020-04-26 (161 days ago)
InstallationMedia: Ubuntu 18.04.4 LTS "Bionic Beaver" - Release amd64
(20200203.1)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:sofhdadsp failed
Symptom_Card: Cannon Lake PCH cAVS - sof-hda-dsp
Symptom_DevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: paramvir 1924 F.... pulseaudio
/dev/snd/pcmC0D0p: paramvir 1924 F...m pulseaudio
/dev/snd/pcmC0D6c: paramvir 1924 F...m pulseaudio
Symptom_Jack: Speaker, Internal
Symptom_Type: No sound at all
Title: [Inspiron 7591, Realtek ALC3254, Speaker, Internal] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/22/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.3.0
dmi.board.name: 0K1VDX
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvr1.3.0:bd07/22/2019:svnDellInc.:pnInspiron7591:pvr:rvnDellInc.:rn0K1VDX:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: Inspiron
dmi.product.name: Inspiron 7591
dmi.product.sku: 0923
dmi.sys.vendor: Dell Inc.
mtime.conffile..etc.modprobe.d.alsa-base.conf: 2020-10-04T03:10:08.906233
** Affects: alsa-driver (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug focal
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https://bugs.launchpad.net/bugs/1898483
Title:
[Inspiron 7591, Realtek ALC3254, Speaker, Internal] No sound at all
despite the sound bars moving fine and device detected
Status in alsa-driver package in Ubuntu:
New
Bug description:
The volume bars in sound settings react to what sound is played
correctly but I can't hear any sounds
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 5.4.0-49.53-generic 5.4.65
Uname: Linux 5.4.0-49-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.9
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: paramvir 1924 F.... pulseaudio
/dev/snd/pcmC0D0p: paramvir 1924 F...m pulseaudio
/dev/snd/pcmC0D6c: paramvir 1924 F...m pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Mon Oct 5 02:22:25 2020
InstallationDate: Installed on 2020-04-26 (161 days ago)
InstallationMedia: Ubuntu 18.04.4 LTS "Bionic Beaver" - Release amd64
(20200203.1)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:sofhdadsp failed
Symptom_Card: Cannon Lake PCH cAVS - sof-hda-dsp
Symptom_DevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: paramvir 1924 F.... pulseaudio
/dev/snd/pcmC0D0p: paramvir 1924 F...m pulseaudio
/dev/snd/pcmC0D6c: paramvir 1924 F...m pulseaudio
Symptom_Jack: Speaker, Internal
Symptom_Type: No sound at all
Title: [Inspiron 7591, Realtek ALC3254, Speaker, Internal] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/22/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.3.0
dmi.board.name: 0K1VDX
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvr1.3.0:bd07/22/2019:svnDellInc.:pnInspiron7591:pvr:rvnDellInc.:rn0K1VDX:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: Inspiron
dmi.product.name: Inspiron 7591
dmi.product.sku: 0923
dmi.sys.vendor: Dell Inc.
mtime.conffile..etc.modprobe.d.alsa-base.conf: 2020-10-04T03:10:08.906233
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