Public bug reported:
The steelseries Arctis 5 headset is a USB device with 2 audio outputs: Game and
Chat.
In the system sound settings, I can clearly see 2 audio devices:
"steelseries-arctis-output-game-common", and
"steelseries-arctis-output-chat-common".
Unfortunately, no sound comes out of the Game output. This has been
working flawlessly up until yesterday (october 15th), a recent update
may have caused this issue.
No hardware/software changes were performed on my system, other than
Ubuntu updates.
Description: Ubuntu 20.04.1 LTS
Release: 20.04
pulseaudio:
Installed: 1:13.99.1-1ubuntu3.7
Candidate: 1:13.99.1-1ubuntu3.7
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: pulseaudio 1:13.99.1-1ubuntu3.7
ProcVersionSignature: Ubuntu 5.4.0-51.56-generic 5.4.65
Uname: Linux 5.4.0-51-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu27.8
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Fri Oct 16 10:05:13 2020
InstallationDate: Installed on 2020-05-15 (154 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
SourcePackage: pulseaudio
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/02/2020
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: F51f
dmi.board.asset.tag: Default string
dmi.board.name: B450 AORUS M
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 3
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrF51f:bd07/02/2020:svnGigabyteTechnologyCo.,Ltd.:pnB450AORUSM:pvrDefaultstring:rvnGigabyteTechnologyCo.,Ltd.:rnB450AORUSM:rvrx.x:cvnDefaultstring:ct3:cvrDefaultstring:
dmi.product.family: B450 MB
dmi.product.name: B450 AORUS M
dmi.product.sku: Default string
dmi.product.version: Default string
dmi.sys.vendor: Gigabyte Technology Co., Ltd.
** Affects: pulseaudio (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug focal
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You received this bug notification because you are a member of Desktop
Packages, which is subscribed to pulseaudio in Ubuntu.
https://bugs.launchpad.net/bugs/1900105
Title:
Arctis 5 Game output no longer works
Status in pulseaudio package in Ubuntu:
New
Bug description:
The steelseries Arctis 5 headset is a USB device with 2 audio outputs: Game
and Chat.
In the system sound settings, I can clearly see 2 audio devices:
"steelseries-arctis-output-game-common", and
"steelseries-arctis-output-chat-common".
Unfortunately, no sound comes out of the Game output. This has been
working flawlessly up until yesterday (october 15th), a recent update
may have caused this issue.
No hardware/software changes were performed on my system, other than
Ubuntu updates.
Description: Ubuntu 20.04.1 LTS
Release: 20.04
pulseaudio:
Installed: 1:13.99.1-1ubuntu3.7
Candidate: 1:13.99.1-1ubuntu3.7
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: pulseaudio 1:13.99.1-1ubuntu3.7
ProcVersionSignature: Ubuntu 5.4.0-51.56-generic 5.4.65
Uname: Linux 5.4.0-51-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu27.8
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Fri Oct 16 10:05:13 2020
InstallationDate: Installed on 2020-05-15 (154 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
SourcePackage: pulseaudio
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/02/2020
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: F51f
dmi.board.asset.tag: Default string
dmi.board.name: B450 AORUS M
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 3
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrF51f:bd07/02/2020:svnGigabyteTechnologyCo.,Ltd.:pnB450AORUSM:pvrDefaultstring:rvnGigabyteTechnologyCo.,Ltd.:rnB450AORUSM:rvrx.x:cvnDefaultstring:ct3:cvrDefaultstring:
dmi.product.family: B450 MB
dmi.product.name: B450 AORUS M
dmi.product.sku: Default string
dmi.product.version: Default string
dmi.sys.vendor: Gigabyte Technology Co., Ltd.
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