If your mouse pointer still works then that means only the gnome-shell
process has frozen or crashed. The mouse pointer keeps moving because
it's managed by the Xorg process. So next we need more information about
the graphics hardware and to check for historical crashes. Please run
this command to collect more system info:
apport-collect 1903986
Then to help us find the cause of any crash please follow these steps:
1. Look in /var/crash for crash files and if found run:
ubuntu-bug YOURFILE.crash
Then tell us the ID of the newly-created bug.
2. If step 1 failed then look at https://errors.ubuntu.com/user/ID where
ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine.
Do you find any links to recent problems on that page? If so then please
send the links to us.
3. If step 2 also failed then apply the workaround from bug 994921,
reboot, reproduce the crash, and retry step 1.
Please take care to avoid attaching .crash files to bugs as we are
unable to process them as file attachments. It would also be a security
risk for yourself.
** Changed in: gnome-shell (Ubuntu)
Status: New => Incomplete
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Packages, which is subscribed to gnome-shell in Ubuntu.
https://bugs.launchpad.net/bugs/1903986
Title:
Ubuntu 20.04 freezes with remmina in full-screen
Status in gnome-shell package in Ubuntu:
Incomplete
Bug description:
On Ubuntu 20.04 using Remmina accessing remote Windows session to my
work and everything was working fine for 5 hours and then suddenly
Reminna freezes. Mouse pointer still working fine, but Remmina not
responding and also keyboard not responding (maybe because all of the
keys are controller by Remmina).
This problem is now third time the problem appeared:
- bug 1902051
- bug 1903710
with no response. :(
Work-around: hard press power button to power off laptop and power on
it.
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: remmina 1.4.2+dfsg-1ubuntu1
ProcVersionSignature: Ubuntu 5.4.0-52.57-generic 5.4.65
Uname: Linux 5.4.0-52-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.11
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Thu Nov 12 12:38:25 2020
InstallationDate: Installed on 2019-10-23 (386 days ago)
InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64
(20190805)
SourcePackage: remmina
UpgradeStatus: Upgraded to focal on 2020-08-14 (89 days ago)
modified.conffile..etc.default.apport:
# set this to 0 to disable apport, or to 1 to enable it
# you can temporarily override this with
# sudo service apport start force_start=1
enabled=0
mtime.conffile..etc.default.apport: 2020-04-29T17:08:03.553351
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https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1903986/+subscriptions
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