Public bug reported:
Hey guys! First up, I've been using ubuntu on and off since I was about
twelve, and I love this os.Thank you guys for the hard work!
Second, I've been having an unfortunate bug on my laptop for quite some
time now. I'm using an acer aspire e5-575g-55nw and every time my laptop
goes into suspend, I can't get back to any kind of GUI after waking it
up, instead going to a black screen with a single blinking white -
symbol in the top left corner. i've tried just about every fix I could
find on the internet, without being able to find any way back to my
login screen or desktop. Note that this does not happen when my laptop
goes to sleep on it's own after a set ammount of time, only when i put
it into suspend or close the lid. I hope I included enough information,
please let me know if you need any other information.
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: xorg 1:7.7+19ubuntu14
ProcVersionSignature: Ubuntu 5.8.0-43.49~20.04.1-generic 5.8.18
Uname: Linux 5.8.0-43-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
.proc.driver.nvidia.capabilities.gpu0: Error: [Errno 21] Is a directory:
'/proc/driver/nvidia/capabilities/gpu0'
.proc.driver.nvidia.capabilities.mig: Error: [Errno 21] Is a directory:
'/proc/driver/nvidia/capabilities/mig'
.proc.driver.nvidia.gpus.0000.01.00.0: Error: [Errno 21] Is a directory:
'/proc/driver/nvidia/gpus/0000:01:00.0'
.proc.driver.nvidia.registry: Binary: ""
.proc.driver.nvidia.suspend: suspend hibernate resume
.proc.driver.nvidia.suspend_depth: default modeset uvm
.proc.driver.nvidia.version:
NVRM version: NVIDIA UNIX x86_64 Kernel Module 460.32.03 Sun Dec 27 19:00:34
UTC 2020
GCC version:
ApportVersion: 2.20.11-0ubuntu27.16
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CasperMD5CheckResult: skip
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Wed Feb 10 15:15:18 2021
DistUpgraded: Fresh install
DistroCodename: focal
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, if not too technical
GpuHangFrequency: Continuously
GpuHangReproducibility: Yes, I can easily reproduce it
GpuHangStarted: Since a couple weeks or more
GraphicsCard:
Intel Corporation HD Graphics 620 [8086:5916] (rev 02) (prog-if 00 [VGA
controller])
Subsystem: Acer Incorporated [ALI] Aspire E5-575G [1025:1094]
Subsystem: Acer Incorporated [ALI] Acer Aspire E5-575G [1025:1094]
InstallationDate: Installed on 2021-02-09 (1 days ago)
InstallationMedia: Ubuntu 20.04.2 LTS "Focal Fossa" - Release amd64 (20210204)
Lsusb:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 004: ID 0bda:57f2 Realtek Semiconductor Corp. HD WebCam
Bus 001 Device 003: ID 04ca:3015 Lite-On Technology Corp.
Bus 001 Device 002: ID 046d:c52b Logitech, Inc. Unifying Receiver
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Acer Aspire E5-575G
ProcEnviron:
LANGUAGE=en_CA:en
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_CA.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.8.0-43-generic
root=UUID=f1010786-e2a1-44b4-a3b8-6a48523960df ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
Title: Xorg freeze
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 09/06/2018
dmi.bios.release: 1.47
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.47
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: Ironman_SK
dmi.board.vendor: Acer
dmi.board.version: V1.47
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.ec.firmware.release: 2.50
dmi.modalias:
dmi:bvnInsydeCorp.:bvrV1.47:bd09/06/2018:br1.47:efr2.50:svnAcer:pnAspireE5-575G:pvrV1.47:rvnAcer:rnIronman_SK:rvrV1.47:cvnChassisManufacturer:ct10:cvrChassisVersion:
dmi.product.family: KBL
dmi.product.name: Aspire E5-575G
dmi.product.sku: Aspire E5-575G_115F_1.47
dmi.product.version: V1.47
dmi.sys.vendor: Acer
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.102-1ubuntu1~20.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 20.2.6-0ubuntu0.20.04.1
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.nvidia-graphics-drivers: nvidia-graphics-drivers-* N/A
version.xserver-xorg-core: xserver-xorg-core 2:1.20.9-2ubuntu1.2~20.04.1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel
2:2.99.917+git20200226-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1
** Affects: xorg (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug focal freeze ubuntu
--
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to xorg in Ubuntu.
https://bugs.launchpad.net/bugs/1915322
Title:
Xorg freeze
Status in xorg package in Ubuntu:
New
Bug description:
Hey guys! First up, I've been using ubuntu on and off since I was
about twelve, and I love this os.Thank you guys for the hard work!
Second, I've been having an unfortunate bug on my laptop for quite
some time now. I'm using an acer aspire e5-575g-55nw and every time my
laptop goes into suspend, I can't get back to any kind of GUI after
waking it up, instead going to a black screen with a single blinking
white - symbol in the top left corner. i've tried just about every
fix I could find on the internet, without being able to find any way
back to my login screen or desktop. Note that this does not happen
when my laptop goes to sleep on it's own after a set ammount of time,
only when i put it into suspend or close the lid. I hope I included
enough information, please let me know if you need any other
information.
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: xorg 1:7.7+19ubuntu14
ProcVersionSignature: Ubuntu 5.8.0-43.49~20.04.1-generic 5.8.18
Uname: Linux 5.8.0-43-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
.proc.driver.nvidia.capabilities.gpu0: Error: [Errno 21] Is a directory:
'/proc/driver/nvidia/capabilities/gpu0'
.proc.driver.nvidia.capabilities.mig: Error: [Errno 21] Is a directory:
'/proc/driver/nvidia/capabilities/mig'
.proc.driver.nvidia.gpus.0000.01.00.0: Error: [Errno 21] Is a directory:
'/proc/driver/nvidia/gpus/0000:01:00.0'
.proc.driver.nvidia.registry: Binary: ""
.proc.driver.nvidia.suspend: suspend hibernate resume
.proc.driver.nvidia.suspend_depth: default modeset uvm
.proc.driver.nvidia.version:
NVRM version: NVIDIA UNIX x86_64 Kernel Module 460.32.03 Sun Dec 27
19:00:34 UTC 2020
GCC version:
ApportVersion: 2.20.11-0ubuntu27.16
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CasperMD5CheckResult: skip
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Wed Feb 10 15:15:18 2021
DistUpgraded: Fresh install
DistroCodename: focal
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, if not too technical
GpuHangFrequency: Continuously
GpuHangReproducibility: Yes, I can easily reproduce it
GpuHangStarted: Since a couple weeks or more
GraphicsCard:
Intel Corporation HD Graphics 620 [8086:5916] (rev 02) (prog-if 00 [VGA
controller])
Subsystem: Acer Incorporated [ALI] Aspire E5-575G [1025:1094]
Subsystem: Acer Incorporated [ALI] Acer Aspire E5-575G [1025:1094]
InstallationDate: Installed on 2021-02-09 (1 days ago)
InstallationMedia: Ubuntu 20.04.2 LTS "Focal Fossa" - Release amd64 (20210204)
Lsusb:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 004: ID 0bda:57f2 Realtek Semiconductor Corp. HD WebCam
Bus 001 Device 003: ID 04ca:3015 Lite-On Technology Corp.
Bus 001 Device 002: ID 046d:c52b Logitech, Inc. Unifying Receiver
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Acer Aspire E5-575G
ProcEnviron:
LANGUAGE=en_CA:en
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_CA.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.8.0-43-generic
root=UUID=f1010786-e2a1-44b4-a3b8-6a48523960df ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
Title: Xorg freeze
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 09/06/2018
dmi.bios.release: 1.47
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.47
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: Ironman_SK
dmi.board.vendor: Acer
dmi.board.version: V1.47
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.ec.firmware.release: 2.50
dmi.modalias:
dmi:bvnInsydeCorp.:bvrV1.47:bd09/06/2018:br1.47:efr2.50:svnAcer:pnAspireE5-575G:pvrV1.47:rvnAcer:rnIronman_SK:rvrV1.47:cvnChassisManufacturer:ct10:cvrChassisVersion:
dmi.product.family: KBL
dmi.product.name: Aspire E5-575G
dmi.product.sku: Aspire E5-575G_115F_1.47
dmi.product.version: V1.47
dmi.sys.vendor: Acer
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.102-1ubuntu1~20.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 20.2.6-0ubuntu0.20.04.1
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.nvidia-graphics-drivers: nvidia-graphics-drivers-* N/A
version.xserver-xorg-core: xserver-xorg-core 2:1.20.9-2ubuntu1.2~20.04.1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel
2:2.99.917+git20200226-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1
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