I have a DELL XPS-8940 and both a usb mic or 3.5mm jack mic do not work.
They are detected by the operating system and listed in Input section of sound
settings, but they do not work, no sound is detected when talking or recording.
*-multimedia
description: Audio device
product: Comet Lake PCH cAVS
vendor: Intel Corporation
physical id: 1f.3
bus info: pci@0000:00:1f.3
version: 00
width: 64 bits
clock: 33MHz
capabilities: pm msi bus_master cap_list
configuration: driver=snd_hda_intel latency=32
resources: irq:165 memory:e5418000-e541bfff
memory:e5100000-e51fffff
*-multimedia
description: Audio device
product: TU104 HD Audio Controller
vendor: NVIDIA Corporation
physical id: 0.1
bus info: pci@0000:01:00.1
version: a1
width: 32 bits
clock: 33MHz
capabilities: pm msi pciexpress bus_master cap_list
configuration: driver=snd_hda_intel latency=0
resources: irq:17 memory:e5080000-e5083fff
$ arecord -l
**** List of CAPTURE Hardware Devices ****
card 0: PCH [HDA Intel PCH], device 0: ALC3861 Analog [ALC3861 Analog]
Subdevices: 0/1
Subdevice #0: subdevice #0
card 2: Device [USB PnP Sound Device], device 0: USB Audio [USB Audio]
Subdevices: 0/1
Subdevice #0: subdevice #0
The strange thing is that the mic on my Logitech Webcam C310 works just
fine.
--
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to pulseaudio in Ubuntu.
https://bugs.launchpad.net/bugs/1912052
Title:
[Acer Spin 5 - SP513-54N] External headset microphone not working on
Ubuntu 20.10 (not even wired, cable headset)
Status in pulseaudio package in Ubuntu:
Confirmed
Bug description:
Recently, external microphone has stopped working while using classic
wired audio combo jack headset.
Basics:
1) Headset's microphone works fine both in MS Windows on the same machine and
on older Xubuntu on another machine.
2) Internal laptop mic works normally.
3) Yes, I have mic unmuted in settings.
I've followed whole step1 from this troubleshoot guide:
https://help.ubuntu.com/community/SoundTroubleshootingProcedure
Did not help.
There are more information with screenshots here:
https://askubuntu.com/questions/1305942/external-headset-microphone-
not-working-on-ubuntu-20-10-not-even-wired-cable-h:
ProblemType: Bug
DistroRelease: Ubuntu 20.10
Package: pulseaudio 1:13.99.2-1ubuntu2.1
ProcVersionSignature: Ubuntu 5.8.0-38.43-generic 5.8.18
Uname: Linux 5.8.0-38-generic x86_64
ApportVersion: 2.20.11-0ubuntu50.3
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: crysman 2301 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Sat Jan 16 13:31:13 2021
InstallationDate: Installed on 2020-06-19 (210 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
SourcePackage: pulseaudio
UpgradeStatus: Upgraded to groovy on 2020-12-08 (38 days ago)
dmi.bios.date: 07/17/2020
dmi.bios.release: 1.5
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.05
dmi.board.name: Caboom_IL
dmi.board.vendor: IL
dmi.board.version: V1.05
dmi.chassis.type: 31
dmi.chassis.vendor: Acer
dmi.chassis.version: V1.05
dmi.ec.firmware.release: 1.2
dmi.modalias:
dmi:bvnInsydeCorp.:bvrV1.05:bd07/17/2020:br1.5:efr1.2:svnAcer:pnSpinSP513-54N:pvrV1.05:rvnIL:rnCaboom_IL:rvrV1.05:cvnAcer:ct31:cvrV1.05:
dmi.product.family: Spin 5
dmi.product.name: Spin SP513-54N
dmi.product.sku: 0000000000000000
dmi.product.version: V1.05
dmi.sys.vendor: Acer
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/pulseaudio/+bug/1912052/+subscriptions
--
Mailing list: https://launchpad.net/~desktop-packages
Post to : [email protected]
Unsubscribe : https://launchpad.net/~desktop-packages
More help : https://help.launchpad.net/ListHelp
