I am deeply sorry, but I am not running hplip under Ubuntu but I'm using openSUSE Leap 15.2; apparently this OS doesn't know the command apport-collect 1922379. An amazing fact is that with the command hp-scan -f ~/temp/output.pdf from the command line, the printer scans a document correctly! The big inconvenance is that I have to set a lot of parameters each time.
Op 06-04-2021 om 17:42 schreef Paul White: > Thank you for taking the time to report this bug and helping to make > Ubuntu better. Please execute the following command only once, as it > will automatically gather debugging information, in a terminal: > > apport-collect 1922379 > > When reporting bugs in the future please use apport by using 'ubuntu- > bug' and the name of the package affected. > > You can learn more about this functionality at > https://wiki.ubuntu.com/ReportingBugs. > > ** Package changed: ubuntu => hplip (Ubuntu) > > ** Changed in: hplip (Ubuntu) > Status: New => Incomplete > > ** Changed in: hplip > Status: New => Incomplete > -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to hplip in Ubuntu. https://bugs.launchpad.net/bugs/1922379 Title: scanner not configured Status in HPLIP: Incomplete Status in hplip package in Ubuntu: Incomplete Bug description: hp-check[24965]: info: : hp-check[24965]: info: :HP Linux Imaging and Printing System (ver. 3.19.12) hp-check[24965]: info: :Dependency/Version Check Utility ver. 15.1 openSUSE Leap 15.2 HP Officejet Pro 8025 Following is the output of hp-check -t The scan part is not addressed when initializing the printer by hplip Please tell me what i did wrong and how to remediate the malfunction Many thanks hp-check[24965]: info: : hp-check[24965]: info: :Copyright (c) 2001-18 HP Development Company, LP hp-check[24965]: info: :This software comes with ABSOLUTELY NO WARRANTY. hp-check[24965]: info: :This is free software, and you are welcome to distribute it hp-check[24965]: info: :under certain conditions. See COPYING file for more details. hp-check[24965]: info: : hp-check[24965]: info: :Note: hp-check can be run in three modes: hp-check[24965]: info: :1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies are installed to successfully compile HPLIP. hp-check[24965]: info: :2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball has the proper dependencies installed to successfully run. hp-check[24965]: info: :3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and run-time dependencies). hp-check[24965]: info: : hp-check[24965]: info: :Check types: hp-check[24965]: info: :a. EXTERNALDEP - External Dependencies hp-check[24965]: info: :b. GENERALDEP - General Dependencies (required both at compile and run time) hp-check[24965]: info: :c. COMPILEDEP - Compile time Dependencies hp-check[24965]: info: :d. [All are run-time checks] hp-check[24965]: info: :PYEXT SCANCONF QUEUES PERMISSION hp-check[24965]: info: : hp-check[24965]: info: :Status Types: hp-check[24965]: info: : OK hp-check[24965]: info: : MISSING - Missing Dependency or Permission or Plug-in hp-check[24965]: info: : INCOMPAT - Incompatible dependency-version or Plugin-version hp-check[24965]: info: : warning: 3-15.2 version is not supported. Using 3-15.1 versions dependencies to verify and install... hp-check[24965]: info: : hp-check[24965]: info: :--------------- hp-check[24965]: info: :| SYSTEM INFO | hp-check[24965]: info: :--------------- hp-check[24965]: info: : hp-check[24965]: info: : Kernel: 5.3.18-lp152.66-default #1 SMP Tue Mar 2 13:18:19 UTC 2021 (73933a3) GNU/Linux Host: ClaRoN152 Proc: 5.3.18-lp152.66-default #1 SMP Tue Mar 2 13:18:19 UTC 2021 (73933a3) GNU/Linux Distribution: 3 15.2 hp-check[24965]: info: : Bitness: 64 bit hp-check[24965]: info: : hp-check[24965]: info: :----------------------- hp-check[24965]: info: :| HPLIP CONFIGURATION | hp-check[24965]: info: :----------------------- hp-check[24965]: info: : hp-check[24965]: info: :HPLIP-Version: HPLIP 3.19.12 hp-check[24965]: info: :HPLIP-Home: /usr/share/hplip warning: HPLIP-Installation: Auto installation is not supported for 3 distro 15.2 version hp-check[24965]: info: : hp-check[24965]: info: :Current contents of '/etc/hp/hplip.conf' file: hp-check[24965]: info: :# hplip.conf. Generated from hplip.conf.in by configure. [hplip] version=3.19.12 [dirs] home=/usr/share/hplip run=/var/run ppd=/usr/share/cups/model/manufacturer-PPDs/hplip ppdbase=/usr/share/cups/model/manufacturer-PPDs doc=/usr/share/doc/packages/hplip html=/usr/share/doc/packages/hplip icon=/usr/share/applications cupsbackend=/usr/lib/cups/backend cupsfilter=/usr/lib/cups/filter drv=/usr/lib/cups/driver bin=/usr/bin apparmor=/etc/apparmor.d # Following values are determined at configure time and cannot be changed. [configure] network-build=yes libusb01-build=no pp-build=no gui-build=yes scanner-build=yes fax-build=yes dbus-build=yes cups11-build=no doc-build=yes shadow-build=no hpijs-install=yes foomatic-drv-install=no foomatic-ppd-install=yes foomatic-rip-hplip-install=no hpcups-install=yes cups-drv-install=no cups-ppd-install=yes internal-tag=3.19.12 restricted-build=no ui-toolkit=qt5 qt3=no qt4=no qt5=yes policy-kit=no lite-build=no udev_sysfs_rules=no hpcups-only-build=no hpijs-only-build=no apparmor_build=no class-driver=no hp-check[24965]: info: : hp-check[24965]: info: :Current contents of '/var/lib/hp/hplip.state' file: hp-check[24965]: info: :Plugins are not installed. Could not access file: No such file or directory hp-check[24965]: info: : hp-check[24965]: info: :Current contents of '~/.hplip/hplip.conf' file: hp-check[24965]: info: :[commands] scan = /usr/bin/xsane -V %SANE_URI% [fax] email_address = voice_phone = [installation] date_time = 04/02/21 16:11:05 version = 3.19.12 [last_used] device_uri = hp:/usb/HP_OfficeJet_Pro_8020_series?serial=TH06U3Q0M8 printer_name = HP-OfficeJet-Pro-8020-series working_dir = . [polling] device_list = enable = false interval = 5 [refresh] enable = false rate = 30 type = 1 [settings] systray_messages = 0 systray_visible = 0 [upgrade] last_upgraded_time = 1615980632 notify_upgrade = false pending_upgrade_time = 0 hp-check[24965]: info: : <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment> hp-check[24965]: info: : hp-check[24965]: info: :------------------------- hp-check[24965]: info: :| External Dependencies | hp-check[24965]: info: :------------------------- hp-check[24965]: info: : hp-check[24965]: info: : cups CUPS - Common Unix Printing System REQUIRED 1.1 2.2.7 OK 'CUPS Scheduler is running' hp-check[24965]: info: : gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.52 OK - hp-check[24965]: info: : xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK - hp-check[24965]: info: : scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.32 OK - hp-check[24965]: info: : error: dbus DBus - Message bus system REQUIRED - 1.12.2 MISSING 'DBUS may not be installed or not running' hp-check[24965]: info: : policykit PolicyKit - Administrative policy framework OPTIONAL - 0.116 OK - hp-check[24965]: info: : network network -wget OPTIONAL - 1.20.3 OK - hp-check[24965]: info: : avahi-utils avahi-utils OPTIONAL - 0.7 OK - hp-check[24965]: info: : hp-check[24965]: info: :------------------------ hp-check[24965]: info: :| General Dependencies | hp-check[24965]: info: :------------------------ hp-check[24965]: info: : hp-check[24965]: info: : error: libjpeg libjpeg - JPEG library REQUIRED - - MISSING 'libjpeg needs to be installed' hp-check[24965]: info: : error: cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 2.2.7 MISSING 'cups-devel needs to be installed' hp-check[24965]: info: : error: cups-image CUPS image - CUPS image development files REQUIRED - 2.2.7 MISSING 'cups-image needs to be installed' hp-check[24965]: info: : libpthread libpthread - POSIX threads library REQUIRED - b'2.26' OK - hp-check[24965]: info: : error: libusb libusb - USB library REQUIRED - 1.0 MISSING 'libusb needs to be installed' hp-check[24965]: info: : sane SANE - Scanning library REQUIRED - - OK - hp-check[24965]: info: : error: sane-devel SANE - Scanning library development files REQUIRED - - MISSING 'sane-devel needs to be installed' hp-check[24965]: info: : error: libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.3 MISSING 'libnetsnmp-devel needs to be installed' hp-check[24965]: info: : error: libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.1.1 MISSING 'libcrypto needs to be installed' hp-check[24965]: info: : python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 3.6.12 OK - hp-check[24965]: info: : error: python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - MISSING 'python3-notify2 needs to be installed' hp-check[24965]: info: : python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 OPTIONAL 4.0 4.12.3 OK - hp-check[24965]: info: : python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.12.3 OK - hp-check[24965]: info: : python3-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.4 OK - hp-check[24965]: info: : python3-xml Python XML libraries REQUIRED - 2.2.5 OK - hp-check[24965]: info: : python3-devel Python devel - Python development files REQUIRED 2.2 3.6.12 OK - hp-check[24965]: info: : python3-pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 5.0.0 OK - hp-check[24965]: info: : python3-reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.4.0 OK - hp-check[24965]: info: : hp-check[24965]: info: :-------------- hp-check[24965]: info: :| COMPILEDEP | hp-check[24965]: info: :-------------- hp-check[24965]: info: : hp-check[24965]: info: : error: libtool libtool - Library building support services REQUIRED - - MISSING 'libtool needs to be installed' hp-check[24965]: info: : error: gcc gcc - GNU Project C and C++ Compiler REQUIRED - 7.5.0 MISSING 'gcc needs to be installed' hp-check[24965]: info: : make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.2.1 OK - hp-check[24965]: info: : hp-check[24965]: info: :--------------------- hp-check[24965]: info: :| Python Extentions | hp-check[24965]: info: :--------------------- hp-check[24965]: info: : hp-check[24965]: info: : cupsext CUPS-Extension REQUIRED - 3.19.12 OK - hp-check[24965]: info: : hpmudext IO-Extension REQUIRED - 3.19.12 OK - hp-check[24965]: info: : hp-check[24965]: info: :---------------------- hp-check[24965]: info: :| Scan Configuration | hp-check[24965]: info: :---------------------- hp-check[24965]: info: : hp-check[24965]: info: : hpaio HPLIP-SANE-Backend REQUIRED - 3.19.12 OK 'hpaio found in /etc/sane.d/dll.conf' hp-check[24965]: info: : scanext Scan-SANE-Extension REQUIRED - 3.19.12 OK - hp-check[24965]: info: : hp-check[24965]: info: :------------------------------ hp-check[24965]: info: :| DISCOVERED SCANNER DEVICES | hp-check[24965]: info: :------------------------------ hp-check[24965]: info: : hp-check[24965]: info: :device `hpaio:/usb/HP_OfficeJet_Pro_8020_series?serial=TH06U3Q0M8' is a Hewlett-Packard HP_OfficeJet_Pro_8020_series all-in-one hp-check[24965]: info: : hp-check[24965]: info: :-------------------------- hp-check[24965]: info: :| DISCOVERED USB DEVICES | hp-check[24965]: info: :-------------------------- hp-check[24965]: info: : hp-check[24965]: info: : Device URI Model hp-check[24965]: info: : ------------------------------------------------------ ------------------------------------------------------ hp-check[24965]: info: : hp:/usb/HP_OfficeJet_Pro_8020_series?serial=TH06U3Q0M8 HP OfficeJet Pro 8020 series hp-check[24965]: info: : hp-check[24965]: info: :--------------------------------- hp-check[24965]: info: :| INSTALLED CUPS PRINTER QUEUES | hp-check[24965]: info: :--------------------------------- hp-check[24965]: info: : hp-check[24965]: info: : hp-check[24965]: info: :HP-OfficeJet-Pro-8020-series hp-check[24965]: info: :---------------------------- hp-check[24965]: info: :Type: Printer hp-check[24965]: info: :Device URI: hp:/usb/HP_OfficeJet_Pro_8020_series?serial=TH06U3Q0M8 hp-check[24965]: info: :PPD: /etc/cups/ppd/HP-OfficeJet-Pro-8020-series.ppd hp-check[24965]: info: :PPD Description: HP Officejet Pro 8020 Series, hpcups 3.19.12 hp-check[24965]: info: :Printer status: printer HP-OfficeJet-Pro-8020-series is idle. enabled since vr 02 apr 2021 16:04:11 CEST hp-check[24965]: info: :Communication status: Good hp-check[24965]: info: : hp-check[24965]: info: :HP-OfficeJet-Pro-8020-series-Fax-4 hp-check[24965]: info: :---------------------------------- hp-check[24965]: info: :Type: Fax hp-check[24965]: info: :Device URI: hpfax:/usb/HP_OfficeJet_Pro_8020_series?serial=TH06U3Q0M8 hp-check[24965]: info: :PPD: /etc/cups/ppd/HP-OfficeJet-Pro-8020-series-Fax-4.ppd hp-check[24965]: info: :PPD Description: HP Fax4 hpcups hp-check[24965]: info: :Printer status: printer HP-OfficeJet-Pro-8020-series-Fax-4 is idle. enabled since zo 21 mrt 2021 14:32:23 CET hp-check[24965]: info: :Communication status: Good hp-check[24965]: info: : hp-check[24965]: info: : hp-check[24965]: info: :-------------- hp-check[24965]: info: :| PERMISSION | hp-check[24965]: info: :-------------- hp-check[24965]: info: : hp-check[24965]: info: :USB HP-OfficeJet-Pro-8020-series Required - - OK Node:'/dev/bus/usb/003/002' Perm:' root lp rw- rw- rw- rw- r--' hp-check[24965]: info: : hp-check[24965]: info: :----------- hp-check[24965]: info: :| SUMMARY | hp-check[24965]: info: :----------- hp-check[24965]: info: : hp-check[24965]: info: :Missing Required Dependencies hp-check[24965]: info: :----------------------------- error: 'dbus-1-devel' package is missing/incompatible error: 'python-gobject2' package is missing/incompatible error: 'libjpeg-devel' package is missing/incompatible error: 'zlib-devel' package is missing/incompatible error: 'cups-devel' package is missing/incompatible error: 'cupsddk' package is missing/incompatible error: 'cups-devel' package is missing/incompatible error: 'libusb-1_0-devel' package is missing/incompatible error: 'libusb-1_0-0' package is missing/incompatible error: 'sane-backends-devel' package is missing/incompatible error: 'net-snmp-devel' package is missing/incompatible error: 'openssl' package is missing/incompatible error: 'libtool' package is missing/incompatible error: 'libgphoto2-devel' package is missing/incompatible error: 'rpm-build' package is missing/incompatible error: 'gcc-c++' package is missing/incompatible hp-check[24965]: info: : hp-check[24965]: info: :Missing Optional Dependencies hp-check[24965]: info: :----------------------------- error: 'python3-notify2' package is missing/incompatible hp-check[24965]: info: : hp-check[24965]: info: :Total Errors: 11 hp-check[24965]: info: :Total Warnings: 0 hp-check[24965]: info: : hp-check[24965]: info: : hp-check[24965]: info: :Done. To manage notifications about this bug go to: https://bugs.launchpad.net/hplip/+bug/1922379/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : [email protected] Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
