Status changed to 'Confirmed' because the bug affects multiple users.
** Changed in: alsa-driver (Ubuntu)
Status: New => Confirmed
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https://bugs.launchpad.net/bugs/1929326
Title:
Bluetooth WH-1000XM3 headphones disconnects and reconnects
Status in alsa-driver package in Ubuntu:
Confirmed
Bug description:
From time to time, my Sony WH-1000XM3 Bluetooth connected headphones
automatically disconnect, and then a couple of seconds later
reconnects. This started happening after updating Ubuntu from 20.10 to
21.04. This never happened even once when using Ubuntu 20.10, and the
headphones are not used or paired to any other device. The only device
that has had any changes to it is the computer which is now running
Ubuntu 21.04.
It is currently using a custom kernel from https://kernel.ubuntu.com
/~kernel-ppa/mainline/ in an attempt to see if that would mitigate the
problem. It did not. The issue started to happen when the Ubuntu 21.04
system was running its default kernel.
ProblemType: Bug
DistroRelease: Ubuntu 21.04
Package: alsa-base 1.0.25+dfsg-0ubuntu7
Uname: Linux 5.12.4-051204-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu65
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: per 2734 F.... pulseaudio
/dev/snd/controlC2: per 2734 F.... pulseaudio
/dev/snd/controlC0: per 2734 F.... pulseaudio
CasperMD5CheckResult: unknown
CurrentDesktop: ubuntu:GNOME
Date: Sun May 23 12:58:22 2021
InstallationDate: Installed on 2018-11-26 (908 days ago)
InstallationMedia: Ubuntu 18.10 "Cosmic Cuttlefish" - Release amd64
(20181017.3)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_Card: WH-1000XM3
Symptom_PulseAudioLog:
maj 23 11:33:04 perdator systemd[1473]: pulseaudio.service: Succeeded.
maj 23 11:33:14 perdator systemd[1473]: pulseaudio.socket: Succeeded.
maj 23 12:35:05 perdator dbus-daemon[1151]: [system] Rejected send message,
0 matched rules; type="method_return", sender=":1.79" (uid=1000 pid=2734
comm="/usr/bin/pulseaudio --daemonize=no --log-target=jo") interface="(unset)"
member="(unset)" error name="(unset)" requested_reply="0" destination=":1.5"
(uid=0 pid=1147 comm="/usr/lib/bluetooth/bluetoothd ")
maj 23 12:54:15 perdator dbus-daemon[1151]: [system] Rejected send message,
0 matched rules; type="method_return", sender=":1.79" (uid=1000 pid=2734
comm="/usr/bin/pulseaudio --daemonize=no --log-target=jo") interface="(unset)"
member="(unset)" error name="(unset)" requested_reply="0" destination=":1.5"
(uid=0 pid=1147 comm="/usr/lib/bluetooth/bluetoothd ")
Symptom_Type: Sound works for a while, then breaks
Title: [WH-1000XM3, playback] fails after a while
UpgradeStatus: Upgraded to hirsute on 2021-05-10 (13 days ago)
dmi.bios.date: 03/11/2021
dmi.bios.release: 5.17
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 5843
dmi.board.asset.tag: Default string
dmi.board.name: ROG STRIX X470-F GAMING
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev X.0x
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 3
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvr5843:bd03/11/2021:br5.17:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnROGSTRIXX470-FGAMING:rvrRevX.0x:cvnDefaultstring:ct3:cvrDefaultstring:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: System Product Name
dmi.product.sku: SKU
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer
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