Public bug reported:
My printer is a Brother HL-L2320D laser printer connected via USB with
no option for wifi-printing as it's not supported by this printer. It is
connected via a USB 3.0 port on my laptop. I'm logged in via regular
user, not admin. It is odd that it acts as though it's going to print,
then when it's done processing it just disappears from the print que as
if the print has been completed. This isn't specific to my Brother
printer. I also had this problem with an HP printer prior to replacing
the old HP printer. I had this happen in Lubuntu and also in Ubuntu.
Description: Ubuntu 20.04.3 LTS
Release: 20.04
cups:
Installed: 2.3.1-9ubuntu1.1
Candidate: 2.3.1-9ubuntu1.1
Version table:
*** 2.3.1-9ubuntu1.1 500
500 http://us.archive.ubuntu.com/ubuntu focal-updates/main amd64
Packages
500 http://security.ubuntu.com/ubuntu focal-security/main amd64 Packages
100 /var/lib/dpkg/status
2.3.1-9ubuntu1 500
500 http://us.archive.ubuntu.com/ubuntu focal/main amd64 Packages
I expected my files to print, but they didn't. I did successfully print
two of the 6 documents, but what's different about them versus the
others, I have no idea. I tried printing via Eye of MATE (which was the
default program to open some of the files), and I tried printing them
via Firefox, and another file via Libre Office Writer. LO Writer won't
print. Eye of Mate won't print. Firefox won't print.
I restarted cups via the terminal with "service cups restart" and tried
printing via Eye of MATE. It didn't work. I then tried to print via LO
Writer. Of the six page document, only the first page printed. What the
heck is going on? I then exported that Writer document (which was saved
both as .odt and as .docx (neither would print properly or at all) as
PDF and opened that with Atril Document Viewer, and it also wouldn't
print. It acted like it was processing then disappeared from the
Document Printer Status window as if it had completed. Clicking the
checkbox it appears as though it was completed.
I've never had so many problems trying to print before. I know it's not
specific to HP printers, because it's my current printer that's behaving
the same way as my old HP and this is Brother.
I hoped restarting cups again would fix it, it has not.
Switching to a USB 2.0 port didn't resolve the problem.
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: cups 2.3.1-9ubuntu1.1
ProcVersionSignature: Ubuntu 5.13.0-30.33~20.04.1-generic 5.13.19
Uname: Linux 5.13.0-30-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.21
Architecture: amd64
CasperMD5CheckResult: skip
CupsErrorLog:
CurrentDesktop: MATE
Date: Fri Feb 25 09:54:20 2022
InstallationDate: Installed on 2022-01-06 (50 days ago)
InstallationMedia: Ubuntu-MATE 20.04.3 LTS "Focal Fossa" - Release amd64
(20210819.1)
Lpstat: device for HL-L2320D-series:
usb://Brother/HL-L2320D%20series?serial=U63877M0N488610
MachineType: Acer Aspire R5-471T
Papersize: letter
PpdFiles: Error: command ['fgrep', '-H', '*NickName',
'/etc/cups/ppd/HL-L2320D-series.ppd'] failed with exit code 2: grep:
/etc/cups/ppd/HL-L2320D-series.ppd: Permission denied
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.13.0-30-generic
root=UUID=f217636e-4924-4eb3-8c0e-bde536732ded ro quiet splash vt.handoff=7
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/07/2018
dmi.bios.release: 1.13
dmi.bios.vendor: Acer
dmi.bios.version: V1.13
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: Luffy
dmi.board.vendor: Acer
dmi.board.version: V1.13
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: Chassis Version
dmi.ec.firmware.release: 1.9
dmi.modalias:
dmi:bvnAcer:bvrV1.13:bd03/07/2018:br1.13:efr1.9:svnAcer:pnAspireR5-471T:pvrV1.13:rvnAcer:rnLuffy:rvrV1.13:cvnAcer:ct10:cvrChassisVersion:skuAspireR5-471T_105A_1.13:
dmi.product.family: SKL
dmi.product.name: Aspire R5-471T
dmi.product.sku: Aspire R5-471T_105A_1.13
dmi.product.version: V1.13
dmi.sys.vendor: Acer
** Affects: cups (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug focal
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https://bugs.launchpad.net/bugs/1962340
Title:
Printer rarely actually prints after processing the file.
Status in cups package in Ubuntu:
New
Bug description:
My printer is a Brother HL-L2320D laser printer connected via USB with
no option for wifi-printing as it's not supported by this printer. It
is connected via a USB 3.0 port on my laptop. I'm logged in via
regular user, not admin. It is odd that it acts as though it's going
to print, then when it's done processing it just disappears from the
print que as if the print has been completed. This isn't specific to
my Brother printer. I also had this problem with an HP printer prior
to replacing the old HP printer. I had this happen in Lubuntu and also
in Ubuntu.
Description: Ubuntu 20.04.3 LTS
Release: 20.04
cups:
Installed: 2.3.1-9ubuntu1.1
Candidate: 2.3.1-9ubuntu1.1
Version table:
*** 2.3.1-9ubuntu1.1 500
500 http://us.archive.ubuntu.com/ubuntu focal-updates/main amd64
Packages
500 http://security.ubuntu.com/ubuntu focal-security/main amd64
Packages
100 /var/lib/dpkg/status
2.3.1-9ubuntu1 500
500 http://us.archive.ubuntu.com/ubuntu focal/main amd64 Packages
I expected my files to print, but they didn't. I did successfully
print two of the 6 documents, but what's different about them versus
the others, I have no idea. I tried printing via Eye of MATE (which
was the default program to open some of the files), and I tried
printing them via Firefox, and another file via Libre Office Writer.
LO Writer won't print. Eye of Mate won't print. Firefox won't print.
I restarted cups via the terminal with "service cups restart" and
tried printing via Eye of MATE. It didn't work. I then tried to print
via LO Writer. Of the six page document, only the first page printed.
What the heck is going on? I then exported that Writer document (which
was saved both as .odt and as .docx (neither would print properly or
at all) as PDF and opened that with Atril Document Viewer, and it also
wouldn't print. It acted like it was processing then disappeared from
the Document Printer Status window as if it had completed. Clicking
the checkbox it appears as though it was completed.
I've never had so many problems trying to print before. I know it's
not specific to HP printers, because it's my current printer that's
behaving the same way as my old HP and this is Brother.
I hoped restarting cups again would fix it, it has not.
Switching to a USB 2.0 port didn't resolve the problem.
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: cups 2.3.1-9ubuntu1.1
ProcVersionSignature: Ubuntu 5.13.0-30.33~20.04.1-generic 5.13.19
Uname: Linux 5.13.0-30-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.21
Architecture: amd64
CasperMD5CheckResult: skip
CupsErrorLog:
CurrentDesktop: MATE
Date: Fri Feb 25 09:54:20 2022
InstallationDate: Installed on 2022-01-06 (50 days ago)
InstallationMedia: Ubuntu-MATE 20.04.3 LTS "Focal Fossa" - Release amd64
(20210819.1)
Lpstat: device for HL-L2320D-series:
usb://Brother/HL-L2320D%20series?serial=U63877M0N488610
MachineType: Acer Aspire R5-471T
Papersize: letter
PpdFiles: Error: command ['fgrep', '-H', '*NickName',
'/etc/cups/ppd/HL-L2320D-series.ppd'] failed with exit code 2: grep:
/etc/cups/ppd/HL-L2320D-series.ppd: Permission denied
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.13.0-30-generic
root=UUID=f217636e-4924-4eb3-8c0e-bde536732ded ro quiet splash vt.handoff=7
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/07/2018
dmi.bios.release: 1.13
dmi.bios.vendor: Acer
dmi.bios.version: V1.13
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: Luffy
dmi.board.vendor: Acer
dmi.board.version: V1.13
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: Chassis Version
dmi.ec.firmware.release: 1.9
dmi.modalias:
dmi:bvnAcer:bvrV1.13:bd03/07/2018:br1.13:efr1.9:svnAcer:pnAspireR5-471T:pvrV1.13:rvnAcer:rnLuffy:rvrV1.13:cvnAcer:ct10:cvrChassisVersion:skuAspireR5-471T_105A_1.13:
dmi.product.family: SKL
dmi.product.name: Aspire R5-471T
dmi.product.sku: Aspire R5-471T_105A_1.13
dmi.product.version: V1.13
dmi.sys.vendor: Acer
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