Public bug reported:
computer model:notebook 9 pen 15" nvidia
GPU: Nvidia geforce mx150
Sound: AKG stereo speakers High definition audio
no sound whats so ever, not even in bluetooth. removed and reinstalled
alsa and pulse audio, then restarted, just to have no sound still.
checked settings in sound menu to see if I can select proper audio
device but only one selection is given. Any ideas on how to go about in
fixing issue.
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 5.13.0-35.40~20.04.1-generic 5.13.19
Uname: Linux 5.13.0-35-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu27.21
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: densetsu 1521 F.... pulseaudio
/dev/snd/pcmC0D0c: densetsu 1521 F...m pulseaudio
/dev/snd/pcmC0D0p: densetsu 1521 F...m pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Fri Mar 18 19:19:42 2022
InstallationDate: Installed on 2022-03-17 (1 days ago)
InstallationMedia: Ubuntu 20.04.4 LTS "Focal Fossa" - Release amd64 (20220223)
PackageArchitecture: all
ProcEnviron:
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_DevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: gdm 1033 F.... pulseaudio
densetsu 1521 F.... pulseaudio
/dev/snd/pcmC0D0c: densetsu 1521 F...m pulseaudio
/dev/snd/pcmC0D0p: densetsu 1521 F...m pulseaudio
Symptom_Jack: Speaker, Internal
Symptom_Type: No sound at all
Title: [950SBE/951SBE, Realtek ALC298, Speaker, Internal] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 09/19/2019
dmi.bios.release: 5.13
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: P07RES.076.190919.SP
dmi.board.asset.tag: No Asset Tag
dmi.board.name: NP950SBE-X01US
dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.board.version: SGL9849A0L-C01-G001-S0001+10.0.17763
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 31
dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.chassis.version: N/A
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrP07RES.076.190919.SP:bd09/19/2019:br5.13:svnSAMSUNGELECTRONICSCO.,LTD.:pn950SBE/951SBE:pvrP07RES:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP950SBE-X01US:rvrSGL9849A0L-C01-G001-S0001+10.0.17763:cvnSAMSUNGELECTRONICSCO.,LTD.:ct31:cvrN/A:skuSCAI-A5A5-A5A5-A5A5-PRES:
dmi.product.family: Notebook 9 Series
dmi.product.name: 950SBE/951SBE
dmi.product.sku: SCAI-A5A5-A5A5-A5A5-PRES
dmi.product.version: P07RES
dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD.
** Affects: alsa-driver (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug focal
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You received this bug notification because you are a member of Desktop
Packages, which is subscribed to alsa-driver in Ubuntu.
https://bugs.launchpad.net/bugs/1965603
Title:
[950SBE/951SBE, Realtek ALC298, Speaker, Internal] No sound at all
Status in alsa-driver package in Ubuntu:
New
Bug description:
computer model:notebook 9 pen 15" nvidia
GPU: Nvidia geforce mx150
Sound: AKG stereo speakers High definition audio
no sound whats so ever, not even in bluetooth. removed and reinstalled
alsa and pulse audio, then restarted, just to have no sound still.
checked settings in sound menu to see if I can select proper audio
device but only one selection is given. Any ideas on how to go about
in fixing issue.
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 5.13.0-35.40~20.04.1-generic 5.13.19
Uname: Linux 5.13.0-35-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu27.21
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: densetsu 1521 F.... pulseaudio
/dev/snd/pcmC0D0c: densetsu 1521 F...m pulseaudio
/dev/snd/pcmC0D0p: densetsu 1521 F...m pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Fri Mar 18 19:19:42 2022
InstallationDate: Installed on 2022-03-17 (1 days ago)
InstallationMedia: Ubuntu 20.04.4 LTS "Focal Fossa" - Release amd64 (20220223)
PackageArchitecture: all
ProcEnviron:
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_DevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: gdm 1033 F.... pulseaudio
densetsu 1521 F.... pulseaudio
/dev/snd/pcmC0D0c: densetsu 1521 F...m pulseaudio
/dev/snd/pcmC0D0p: densetsu 1521 F...m pulseaudio
Symptom_Jack: Speaker, Internal
Symptom_Type: No sound at all
Title: [950SBE/951SBE, Realtek ALC298, Speaker, Internal] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 09/19/2019
dmi.bios.release: 5.13
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: P07RES.076.190919.SP
dmi.board.asset.tag: No Asset Tag
dmi.board.name: NP950SBE-X01US
dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.board.version: SGL9849A0L-C01-G001-S0001+10.0.17763
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 31
dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.chassis.version: N/A
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrP07RES.076.190919.SP:bd09/19/2019:br5.13:svnSAMSUNGELECTRONICSCO.,LTD.:pn950SBE/951SBE:pvrP07RES:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP950SBE-X01US:rvrSGL9849A0L-C01-G001-S0001+10.0.17763:cvnSAMSUNGELECTRONICSCO.,LTD.:ct31:cvrN/A:skuSCAI-A5A5-A5A5-A5A5-PRES:
dmi.product.family: Notebook 9 Series
dmi.product.name: 950SBE/951SBE
dmi.product.sku: SCAI-A5A5-A5A5-A5A5-PRES
dmi.product.version: P07RES
dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD.
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