Public bug reported:
When starting hp-toolbox from the GUI, nothing happens. From the CLI I
get the information :
HP Linux Imaging and Printing System (ver. 3.22.10)
HP Device Manager ver. 15.0
Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Traceback (most recent call last):
File "/usr/bin/hp-toolbox", line 280, in <module>
toolbox = ui.DevMgr5(__version__, device_uri, None)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/share/hplip/ui5/devmgr5.py", line 238, in __init__
core = CoreInstall(MODE_CHECK)
^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/share/hplip/installer/core_install.py", line 240, in __init__
self.passwordObj = password.Password(ui_mode)
^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/share/hplip/base/password.py", line 94, in __init__
self.__readAuthType() # self.__authType
^^^^^^^^^^^^^^^^^^^^^
File "/usr/share/hplip/base/password.py", line 119, in __readAuthType
distro_name = get_distro_std_name(os_name)
^^^^^^^^^^^^^^^^^^^
Changing the instances of get_distro_std_name(os_name) to
get_distro_name() as suggested resolved the bug.
When installing the plugin for the scanner, the same issue crops up
again, here at line 322. An identical substitution allows the plugin
installer to complete successfully.
ProblemType: Bug
DistroRelease: Ubuntu 23.04
Package: hplip-data 3.22.10+dfsg0-1 [modified: usr/share/hplip/base/password.py]
ProcVersionSignature: Ubuntu 5.19.0-26.27-generic 5.19.7
Uname: Linux 5.19.0-26-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.24.0-0ubuntu2
Architecture: amd64
CasperMD5CheckResult: unknown
CupsErrorLog:
W [07/Feb/2023:11:47:17 +0100] Printer drivers are deprecated and will stop
working in a future version of CUPS. See
https://github.com/OpenPrinting/cups/issues/103
W [07/Feb/2023:11:47:23 +0100] CreateProfile failed:
org.freedesktop.ColorManager.AlreadyExists:profile id
\'HP_Color_LaserJet_MFP_M281fdw_5543F1-Gray..\' already exists
W [07/Feb/2023:11:47:23 +0100] CreateProfile failed:
org.freedesktop.ColorManager.AlreadyExists:profile id
\'HP_Color_LaserJet_MFP_M281fdw_5543F1-DeviceN..\' already exists
E [07/Feb/2023:11:47:24 +0100] [Client 17] Returning IPP
client-error-not-possible for CUPS-Create-Local-Printer (ipp://localhost/) from
localhost.
CurrentDesktop: ubuntu:GNOME
Date: Tue Feb 7 12:10:42 2023
InstallationDate: Installed on 2020-06-20 (961 days ago)
InstallationMedia: Ubuntu 20.10 "Groovy Gorilla" - Alpha amd64 (20200609)
Lpstat:
device for HP_Color_LaserJet_MFP_M281fdw_5543F1:
implicitclass://HP_Color_LaserJet_MFP_M281fdw_5543F1/
device for HP_ColorLaserJet_MFP_M278-M281:
hp:/net/HP_ColorLaserJet_MFP_M278-M281?ip=192.168.0.102
device for HP_ColorLaserJet_MFP_M278-M281_fax:
hpfax:/net/HP_ColorLaserJet_MFP_M278-M281?ip=192.168.0.102
MachineType: System manufacturer System Product Name
PackageArchitecture: all
Papersize: a4
PpdFiles:
Error: command ['fgrep', '-H', '*NickName',
'/etc/cups/ppd/HP_Color_LaserJet_MFP_M281fdw_5543F1.ppd',
'/etc/cups/ppd/HP_ColorLaserJet_MFP_M278-M281.ppd',
'/etc/cups/ppd/HP_ColorLaserJet_MFP_M278-M281_fax.ppd'] failed with exit code
2: grep: /etc/cups/ppd/HP_Color_LaserJet_MFP_M281fdw_5543F1.ppd: Permission
denied
grep: /etc/cups/ppd/HP_ColorLaserJet_MFP_M278-M281.ppd: Permission denied
grep: /etc/cups/ppd/HP_ColorLaserJet_MFP_M278-M281_fax.ppd: Permission denied
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.19.0-26-generic
root=UUID=05f71b34-3a5a-42e5-adb6-8a11af401188 ro quiet splash
nvidia-drm.modeset=1 vt.handoff=7
SourcePackage: hplip
UpgradeStatus: Upgraded to lunar on 2022-12-21 (47 days ago)
dmi.bios.date: 10/27/2022
dmi.bios.release: 5.17
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 4408
dmi.board.asset.tag: Default string
dmi.board.name: ROG STRIX X570-F GAMING
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev X.0x
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 3
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvr4408:bd10/27/2022:br5.17:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnROGSTRIXX570-FGAMING:rvrRevX.0x:cvnDefaultstring:ct3:cvrDefaultstring:skuSKU:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: System Product Name
dmi.product.sku: SKU
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer
** Affects: hplip (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug lunar
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https://bugs.launchpad.net/bugs/2006460
Title:
hp-toolbox fails on load due to call to undefined
"get_distro_std_name' function
Status in hplip package in Ubuntu:
New
Bug description:
When starting hp-toolbox from the GUI, nothing happens. From the CLI I
get the information :
HP Linux Imaging and Printing System (ver. 3.22.10)
HP Device Manager ver. 15.0
Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Traceback (most recent call last):
File "/usr/bin/hp-toolbox", line 280, in <module>
toolbox = ui.DevMgr5(__version__, device_uri, None)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/share/hplip/ui5/devmgr5.py", line 238, in __init__
core = CoreInstall(MODE_CHECK)
^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/share/hplip/installer/core_install.py", line 240, in __init__
self.passwordObj = password.Password(ui_mode)
^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/share/hplip/base/password.py", line 94, in __init__
self.__readAuthType() # self.__authType
^^^^^^^^^^^^^^^^^^^^^
File "/usr/share/hplip/base/password.py", line 119, in __readAuthType
distro_name = get_distro_std_name(os_name)
^^^^^^^^^^^^^^^^^^^
Changing the instances of get_distro_std_name(os_name) to
get_distro_name() as suggested resolved the bug.
When installing the plugin for the scanner, the same issue crops up
again, here at line 322. An identical substitution allows the plugin
installer to complete successfully.
ProblemType: Bug
DistroRelease: Ubuntu 23.04
Package: hplip-data 3.22.10+dfsg0-1 [modified:
usr/share/hplip/base/password.py]
ProcVersionSignature: Ubuntu 5.19.0-26.27-generic 5.19.7
Uname: Linux 5.19.0-26-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.24.0-0ubuntu2
Architecture: amd64
CasperMD5CheckResult: unknown
CupsErrorLog:
W [07/Feb/2023:11:47:17 +0100] Printer drivers are deprecated and will stop
working in a future version of CUPS. See
https://github.com/OpenPrinting/cups/issues/103
W [07/Feb/2023:11:47:23 +0100] CreateProfile failed:
org.freedesktop.ColorManager.AlreadyExists:profile id
\'HP_Color_LaserJet_MFP_M281fdw_5543F1-Gray..\' already exists
W [07/Feb/2023:11:47:23 +0100] CreateProfile failed:
org.freedesktop.ColorManager.AlreadyExists:profile id
\'HP_Color_LaserJet_MFP_M281fdw_5543F1-DeviceN..\' already exists
E [07/Feb/2023:11:47:24 +0100] [Client 17] Returning IPP
client-error-not-possible for CUPS-Create-Local-Printer (ipp://localhost/) from
localhost.
CurrentDesktop: ubuntu:GNOME
Date: Tue Feb 7 12:10:42 2023
InstallationDate: Installed on 2020-06-20 (961 days ago)
InstallationMedia: Ubuntu 20.10 "Groovy Gorilla" - Alpha amd64 (20200609)
Lpstat:
device for HP_Color_LaserJet_MFP_M281fdw_5543F1:
implicitclass://HP_Color_LaserJet_MFP_M281fdw_5543F1/
device for HP_ColorLaserJet_MFP_M278-M281:
hp:/net/HP_ColorLaserJet_MFP_M278-M281?ip=192.168.0.102
device for HP_ColorLaserJet_MFP_M278-M281_fax:
hpfax:/net/HP_ColorLaserJet_MFP_M278-M281?ip=192.168.0.102
MachineType: System manufacturer System Product Name
PackageArchitecture: all
Papersize: a4
PpdFiles:
Error: command ['fgrep', '-H', '*NickName',
'/etc/cups/ppd/HP_Color_LaserJet_MFP_M281fdw_5543F1.ppd',
'/etc/cups/ppd/HP_ColorLaserJet_MFP_M278-M281.ppd',
'/etc/cups/ppd/HP_ColorLaserJet_MFP_M278-M281_fax.ppd'] failed with exit code
2: grep: /etc/cups/ppd/HP_Color_LaserJet_MFP_M281fdw_5543F1.ppd: Permission
denied
grep: /etc/cups/ppd/HP_ColorLaserJet_MFP_M278-M281.ppd: Permission denied
grep: /etc/cups/ppd/HP_ColorLaserJet_MFP_M278-M281_fax.ppd: Permission denied
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.19.0-26-generic
root=UUID=05f71b34-3a5a-42e5-adb6-8a11af401188 ro quiet splash
nvidia-drm.modeset=1 vt.handoff=7
SourcePackage: hplip
UpgradeStatus: Upgraded to lunar on 2022-12-21 (47 days ago)
dmi.bios.date: 10/27/2022
dmi.bios.release: 5.17
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 4408
dmi.board.asset.tag: Default string
dmi.board.name: ROG STRIX X570-F GAMING
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev X.0x
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 3
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvr4408:bd10/27/2022:br5.17:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnROGSTRIXX570-FGAMING:rvrRevX.0x:cvnDefaultstring:ct3:cvrDefaultstring:skuSKU:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: System Product Name
dmi.product.sku: SKU
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer
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