Public bug reported:
In settings when selecting the built in audio the levels are moving and
it thinks it's outputting sound, but nothing. Same results when using
headphones or as a troubleshooting I attempted to use the hdmi audio out
as well. Already tried reinstalling alsa and pulseaudio, to no effect.
When running lspci -v | grep -A7 -i "audio" I get the following audio
devices.
00:1f.3 Audio device: Intel Corporation Device 7a50 (rev 11)
Subsystem: CLEVO/KAPOK Computer Device d702
Flags: bus master, fast devsel, latency 32, IRQ 204, IOMMU group 14
Memory at 6203130000 (64-bit, non-prefetchable) [size=16K]
Memory at 6203000000 (64-bit, non-prefetchable) [size=1M]
Capabilities: <access denied>
Kernel driver in use: snd_hda_intel
Kernel modules: snd_hda_intel, snd_sof_pci_intel_tgl
01:00.1 Audio device: NVIDIA Corporation Device 22bd (rev a1)
Subsystem: NVIDIA Corporation Device 0000
Physical Slot: 1
Flags: bus master, fast devsel, latency 0, IRQ 17, IOMMU group 15
Memory at 74000000 (32-bit, non-prefetchable) [size=16K]
Capabilities: <access denied>
Kernel driver in use: snd_hda_intel
Kernel modules: snd_hda_intel`
ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: alsa-base 1.0.25+dfsg-0ubuntu7
ProcVersionSignature: Ubuntu 5.19.0-41.42~22.04.1-generic 5.19.17
Uname: Linux 5.19.0-41-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu82.4
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: patrik 3084 F.... pulseaudio
/dev/snd/controlC1: patrik 3084 F.... pulseaudio
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Sat Apr 29 11:07:13 2023
InstallationDate: Installed on 2023-04-27 (1 days ago)
InstallationMedia: Ubuntu 22.04.2 LTS "Jammy Jellyfish" - Release amd64
(20230223)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_DevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: patrik 3084 F.... pulseaudio
/dev/snd/controlC1: patrik 3084 F.... pulseaudio
Symptom_Jack: Speaker, Internal
Symptom_Type: No sound at all
Title: [XMG PRO (E23), Realtek ALC1220, Speaker, Internal] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/12/2023
dmi.bios.release: 7.8
dmi.bios.vendor: INSYDE Corp.
dmi.bios.version: 1.07.08RTR1
dmi.board.asset.tag: Tag 12345
dmi.board.name: PD5x_7xSNC_SND_SNE
dmi.board.vendor: NB01
dmi.board.version: Not Applicable
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: SchenkerTechnologiesGmbH
dmi.chassis.version: N/A
dmi.ec.firmware.release: 7.4
dmi.modalias:
dmi:bvnINSYDECorp.:bvr1.07.08RTR1:bd04/12/2023:br7.8:efr7.4:svnSchenkerTechnologiesGmbH:pnXMGPRO(E23):pvrNotApplicable:rvnNB01:rnPD5x_7xSNC_SND_SNE:rvrNotApplicable:cvnSchenkerTechnologiesGmbH:ct10:cvrN/A:skuXPR15E23/XPR17E23:
dmi.product.name: XMG PRO (E23)
dmi.product.sku: XPR15E23 / XPR17E23
dmi.product.version: Not Applicable
dmi.sys.vendor: SchenkerTechnologiesGmbH
** Affects: alsa-driver (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug jammy
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https://bugs.launchpad.net/bugs/2018134
Title:
[XMG PRO (E23), Realtek ALC1220, Speaker, Internal] No sound at all on
either built in speakers, headphones or HDMI audio. Multiple
reinstalls of alsa and others, speaker levels in settings are moving
yet no sound created
Status in alsa-driver package in Ubuntu:
New
Bug description:
In settings when selecting the built in audio the levels are moving
and it thinks it's outputting sound, but nothing. Same results when
using headphones or as a troubleshooting I attempted to use the hdmi
audio out as well. Already tried reinstalling alsa and pulseaudio, to
no effect. When running lspci -v | grep -A7 -i "audio" I get the
following audio devices.
00:1f.3 Audio device: Intel Corporation Device 7a50 (rev 11)
Subsystem: CLEVO/KAPOK Computer Device d702
Flags: bus master, fast devsel, latency 32, IRQ 204, IOMMU group 14
Memory at 6203130000 (64-bit, non-prefetchable) [size=16K]
Memory at 6203000000 (64-bit, non-prefetchable) [size=1M]
Capabilities: <access denied>
Kernel driver in use: snd_hda_intel
Kernel modules: snd_hda_intel, snd_sof_pci_intel_tgl
01:00.1 Audio device: NVIDIA Corporation Device 22bd (rev a1)
Subsystem: NVIDIA Corporation Device 0000
Physical Slot: 1
Flags: bus master, fast devsel, latency 0, IRQ 17, IOMMU group 15
Memory at 74000000 (32-bit, non-prefetchable) [size=16K]
Capabilities: <access denied>
Kernel driver in use: snd_hda_intel
Kernel modules: snd_hda_intel`
ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: alsa-base 1.0.25+dfsg-0ubuntu7
ProcVersionSignature: Ubuntu 5.19.0-41.42~22.04.1-generic 5.19.17
Uname: Linux 5.19.0-41-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu82.4
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: patrik 3084 F.... pulseaudio
/dev/snd/controlC1: patrik 3084 F.... pulseaudio
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Sat Apr 29 11:07:13 2023
InstallationDate: Installed on 2023-04-27 (1 days ago)
InstallationMedia: Ubuntu 22.04.2 LTS "Jammy Jellyfish" - Release amd64
(20230223)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_DevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: patrik 3084 F.... pulseaudio
/dev/snd/controlC1: patrik 3084 F.... pulseaudio
Symptom_Jack: Speaker, Internal
Symptom_Type: No sound at all
Title: [XMG PRO (E23), Realtek ALC1220, Speaker, Internal] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/12/2023
dmi.bios.release: 7.8
dmi.bios.vendor: INSYDE Corp.
dmi.bios.version: 1.07.08RTR1
dmi.board.asset.tag: Tag 12345
dmi.board.name: PD5x_7xSNC_SND_SNE
dmi.board.vendor: NB01
dmi.board.version: Not Applicable
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: SchenkerTechnologiesGmbH
dmi.chassis.version: N/A
dmi.ec.firmware.release: 7.4
dmi.modalias:
dmi:bvnINSYDECorp.:bvr1.07.08RTR1:bd04/12/2023:br7.8:efr7.4:svnSchenkerTechnologiesGmbH:pnXMGPRO(E23):pvrNotApplicable:rvnNB01:rnPD5x_7xSNC_SND_SNE:rvrNotApplicable:cvnSchenkerTechnologiesGmbH:ct10:cvrN/A:skuXPR15E23/XPR17E23:
dmi.product.name: XMG PRO (E23)
dmi.product.sku: XPR15E23 / XPR17E23
dmi.product.version: Not Applicable
dmi.sys.vendor: SchenkerTechnologiesGmbH
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