I tried to reproduce breaking the connection to the snap store but the issue was not reproduced.
Please, in case it happens again, . run the https://github.com/snapcore/snapd/blob/master/debug-tools/snap-debug-info.sh if that happens again . provide the output of snap change <change_id>` with that update's ID ** Changed in: snapd Status: New => Incomplete ** Changed in: snapd Importance: Undecided => Medium -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to firefox in Ubuntu. https://bugs.launchpad.net/bugs/1990444 Title: firefox snap took 20 minutes to update Status in snapd: Incomplete Status in firefox package in Ubuntu: Invalid Bug description: I logged and firefox was unavailable, no indication of update, nothing. When I tried to launch firefox I was invited to install it BUT I klnow it's installed, so I tried to install it but it said to me I needed to 'snap refresh', I tried to snap refresh but it indicated that everything was up to date. I tried to uninstall/reinstall the firefox snap and at this moment, I got the indication that the update was in progress since 15 MINUTES ! Then I tried to remove the snap because I was sure it's bugged : in 20.04 firefox never took more than 2 mins to update and my machine BUT after 20 minutes firefox launched... wtf ? I'm an ubuntu user since circa 2005 and I believe firefox was already the default browser then, this is the worse user experience I've ever had. 1/ I never selected auto-update, let me update when I want : being blocked 15 MINUTES by the OS is not a good user experience, I know this is accepted by Windows users but I prefer to use Ubuntu 2/ If you want to update tell me you're updating not that the application is not installed : really not a good idea if you want your users to trust you I've waited 6 months after 22.04 release to migrate from 20.04 because I don't want to have this kind of bugs, I hope you do something really quick because this is not at the level of quality expected by your users. To manage notifications about this bug go to: https://bugs.launchpad.net/snapd/+bug/1990444/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp