Status changed to 'Confirmed' because the bug affects multiple users.
** Changed in: alsa-driver (Ubuntu)
Status: New => Confirmed
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You received this bug notification because you are a member of Desktop
Packages, which is subscribed to alsa-driver in Ubuntu.
https://bugs.launchpad.net/bugs/2020259
Title:
[Zenbook 15 UM3504DA_UM3504DA, Realtek ALC294, Speaker, Internal] No
sound at all
Status in alsa-driver package in Ubuntu:
Confirmed
Bug description:
No sound whatsoever on freshly imaged Zenbook UM3504DA
Sound control panel only occasionally shows activity, cannot consistently get
it to provide sound.
Attempted many fixes from other users experiencing same issue, many
say this issue occurs after booting to windows or that sound only
works at either 100% or 0% but this is not the case for myself.
Since this is a recently released device, there are no matching fixes
provided by the community that work for me.
Hopefully this is at all helpfull
ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: alsa-base 1.0.25+dfsg-0ubuntu7
Uname: Linux 6.3.3-060303-generic x86_64
ApportVersion: 2.20.11-0ubuntu82.4
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Sun May 21 20:20:32 2023
InstallationDate: Installed on 2023-05-21 (0 days ago)
InstallationMedia: Ubuntu 22.04.2 LTS "Jammy Jellyfish" - Release amd64
(20230223)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:Generic_1 failed
Symptom_Card: Family 17h (Models 10h-1fh) HD Audio Controller - HD-Audio
Generic
Symptom_Jack: Speaker, Internal
Symptom_Type: No sound at all
Title: [Zenbook 15 UM3504DA_UM3504DA, Realtek ALC294, Speaker, Internal] No
sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/10/2023
dmi.bios.release: 5.24
dmi.bios.vendor: American Megatrends International, LLC.
dmi.bios.version: UM3504DA.302
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UM3504DA
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias:
dmi:bvnAmericanMegatrendsInternational,LLC.:bvrUM3504DA.302:bd03/10/2023:br5.24:svnASUSTeKCOMPUTERINC.:pnZenbook15UM3504DA_UM3504DA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUM3504DA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:sku:
dmi.product.family: Zenbook
dmi.product.name: Zenbook 15 UM3504DA_UM3504DA
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
mtime.conffile..etc.modprobe.d.alsa-base.conf: 2023-05-21T20:12:51.201988
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