Thank you for taking the time to report this bug and helping to make Ubuntu better. Unfortunately, we cannot work on this bug because your description didn't include enough information. You may find it helpful to read "How to report bugs effectively" http://www.chiark.greenend.org.uk/~sgtatham/bugs.html. We'd be grateful if you would then provide a more complete description of the problem.
We have instructions on debugging some types of problems at http://wiki.ubuntu.com/DebuggingProcedures. At a minimum, we need: 1. The specific steps or actions you took that caused you to encounter the problem. 2. The behavior you expected. 3. The behavior you actually encountered (in as much detail as possible). Please also ensure that you include the release and flavour of Ubuntu that you are using. Thank you! ** Changed in: firefox (Ubuntu) Importance: Undecided => Low ** Changed in: firefox (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to firefox in Ubuntu. https://bugs.launchpad.net/bugs/2042543 Title: Firefox-snap cannot save files or launch apps due to faulty apparmor configuration Status in firefox package in Ubuntu: Incomplete Bug description: Since a recent update, firefox cannot any more save pages, images or download files. It also cannot launch other processes like zoom via meeting links. This seems to be caused by a faulty apparmor configuration and a common problem since the introduction of the snap package, e.g. c.f. https://arstechnica.com/civis/threads/snap-based- firefox-is-a-terrible-experience.1487499 or https://ubuntuforums.org/showthread.php?t=2476758 . However, none of the proposed workarounds works for me, neither editing apparmor configuration files, reinstalling firefox, or refreshing it via Help -> More troubleshoot information -> Refresh firefox. Finally, I found that snap installs two binaries, one in /usr/bin/firefox and one in /snap/firefox/3252/usr/lib/firefox/firefox. If I start firefox from cli with typing firefox, the first one is invoked, which is broken. If I explicitly invoke /snap/firefox/3252/usr/lib/firefox/firefox, saving works fine. So I just aliased the second binary to firefox in the .bashrc. This binary also strangely seems to use its own configuration, i.e. own apps, password storage, etc. I hope this information helps other users with the same problem and the package maintainers with fixing the configuration. ProblemType: Bug DistroRelease: Ubuntu 22.04 Package: firefox 1:1snap1-0ubuntu2 ProcVersionSignature: Ubuntu 5.15.0-88.98-generic 5.15.126 Uname: Linux 5.15.0-88-generic x86_64 ApportVersion: 2.20.11-0ubuntu82.5 Architecture: amd64 CasperMD5CheckResult: unknown CurrentDesktop: KDE Date: Thu Nov 2 10:03:30 2023 InstallationDate: Installed on 2015-11-05 (2918 days ago) InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805) Snap.Changes: no changes found SourcePackage: firefox UpgradeStatus: Upgraded to jammy on 2022-10-30 (367 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/2042543/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : [email protected] Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
