Status changed to 'Confirmed' because the bug affects multiple users.
** Changed in: pulseaudio (Ubuntu)
Status: New => Confirmed
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https://bugs.launchpad.net/bugs/2049192
Title:
Audio problem on zoom + kubuntu 23.10
Status in pulseaudio package in Ubuntu:
Confirmed
Bug description:
I am using kubuntu 23.10, and have sound issues with zoom. I have
a Jabra Speak 510 running thorugh USB.
When I first connect to a meeting, I hear nothing (but apparently my mic does
work, so others can hear me). If I open audio settings, hit "Test" and then
switch the profile
from Analog Stereo Output + Mono Input to Digital Stereo Output + Mono Input
(or vice versa, it's the action of changing the profile that seems important),
then the sound works.
At points during a zoom call (seems to be related to other windows/apps
opening),
the sound dies and I have to switch profile again.
I never had this issue with kubuntu 22.04 LTS. I have not noticed similar
problems applications which only output audio, eg vlc or clementine.
STEPS TO REPRODUCE
1. Join a zoom meeting
OBSERVED RESULT
No sound output until switching audio profile
EXPECTED RESULT
Sound should work without having to switch profile
SOFTWARE/OS VERSIONS
KDE Plasma Version: 5.27.8
KDE Frameworks Version: 5.110.0.0
Qt Version: 5.15.10
Kernel 6.5.0-14
Zoom 5.16.10 (668).
ProblemType: Bug
DistroRelease: Ubuntu 23.10
Package: pulseaudio 1:16.1+dfsg1-2ubuntu4
ProcVersionSignature: Ubuntu 6.5.0-14.14-generic 6.5.3
Uname: Linux 6.5.0-14-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.27.0-0ubuntu5
Architecture: amd64
CasperMD5CheckResult: unknown
CurrentDesktop: KDE
Date: Fri Jan 12 09:40:10 2024
InstallationDate: Installed on 2023-11-10 (63 days ago)
InstallationMedia: Kubuntu 23.10 "Mantic Minotaur" - Release amd64 (20231010)
ProcEnviron:
LANG=en_GB.UTF-8
LANGUAGE=en_GB:en
PATH=(custom, no user)
SHELL=/bin/bash
XDG_RUNTIME_DIR=<set>
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No
PulseAudio daemon running, or not running as session daemon.
SourcePackage: pulseaudio
Symptom: audio
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 09/06/2021
dmi.bios.release: 1.1
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.1.18
dmi.board.name: 0T2HR0
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 3
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: Not Specified
dmi.modalias:
dmi:bvnDellInc.:bvr1.1.18:bd09/06/2021:br1.1:svnDellInc.:pnXPS8930:pvr1.1.18:rvnDellInc.:rn0T2HR0:rvrA00:cvnDellInc.:ct3:cvrNotSpecified:sku0859:
dmi.product.family: XPS
dmi.product.name: XPS 8930
dmi.product.sku: 0859
dmi.product.version: 1.1.18
dmi.sys.vendor: Dell Inc.
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