Public bug reported:
- I have a laptop that I connected two additional monitors to. 1, via USB C,
and the 2nd via HDMI output.
- At some point, the USB C connected monitor froze. The monitor was still
responsive and working normally, but the image on it did not change according
to input / move the mouse etc.
- The computer was not locked up at all, the other two screens functioned
normally.
- When I alt-tabbed, I could see the browser window (in the window preview)
that was up on that screen did not match the image displayed on the screen (the
web page was scrolled down).
- I found that I could manipulate the browser and even drag it from the
right/USB C monitor to the other screens, and it worked normally.
- Unplugging and replugging the USB C cable refreshed it and it worked
normally.
- I found another instance of this also happening -
https://askubuntu.com/questions/1501080/intermittent-freezing-of-external-display-on-ubuntu-22-04-with-dual-screen-setup
I'm not sure if it's Xorg or Wayland, but this occurred on Ubuntu 24.10.
ProblemType: Bug
DistroRelease: Ubuntu 24.10
Package: xorg 1:7.7+23ubuntu3
ProcVersionSignature: Ubuntu 6.11.0-9.9-generic 6.11.0
Uname: Linux 6.11.0-9-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia zfs
.proc.driver.nvidia.capabilities.fabric-imex-mgmt:
DeviceFileMinor: 4323
DeviceFileMode: 256
DeviceFileModify: 1
.proc.driver.nvidia.capabilities.gpu0: Error: path was not a regular file.
.proc.driver.nvidia.capabilities.mig: Error: path was not a regular file.
.proc.driver.nvidia.gpus.0000.01.00.0: Error: path was not a regular file.
.proc.driver.nvidia.registry: Binary: ""
.proc.driver.nvidia.suspend: suspend hibernate resume
.proc.driver.nvidia.suspend_depth: default modeset uvm
.proc.driver.nvidia.version:
NVRM version: NVIDIA UNIX x86_64 Kernel Module 560.35.03 Fri Aug 16 21:39:15
UTC 2024
GCC version: gcc version 14.2.0 (Ubuntu 14.2.0-4ubuntu2)
ApportVersion: 2.30.0-0ubuntu4
Architecture: amd64
BootLog:
CasperMD5CheckResult: unknown
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Sun Nov 17 22:58:27 2024
DistUpgraded: 2024-10-14 17:33:34,811 DEBUG Running PostInstallScript:
'/usr/lib/ubuntu-advantage/upgrade_lts_contract.py'
DistroCodename: oracular
DistroVariant: ubuntu
DkmsStatus:
nvidia/560.35.03, 6.11.0-8-generic, x86_64: installed (WARNING! Diff between
built and installed module!) (WARNING! Diff between built and installed
module!) (WARNING! Diff between built and installed module!) (WARNING! Diff
between built and installed module!) (WARNING! Diff between built and installed
module!)
nvidia/560.35.03, 6.11.0-9-generic, x86_64: installed
virtualbox/7.0.20, 6.11.0-8-generic, x86_64: installed
virtualbox/7.0.20, 6.11.0-9-generic, x86_64: installed
ExtraDebuggingInterest: Yes
GraphicsCard:
Intel Corporation Alder Lake-P GT2 [Iris Xe Graphics] [8086:46a6] (rev 0c)
(prog-if 00 [VGA controller])
Subsystem: Micro-Star International Co., Ltd. [MSI] Device [1462:1324]
NVIDIA Corporation GA106M [GeForce RTX 3060 Mobile / Max-Q] [10de:2520] (rev
a1) (prog-if 00 [VGA controller])
Subsystem: Micro-Star International Co., Ltd. [MSI] Device [1462:1324]
MachineType: Micro-Star International Co., Ltd. Raider GE76 12UE
ProcEnviron:
LANG=en_US.utf8
LANGUAGE=en_US
PATH=(custom, no user)
SHELL=/bin/bash
TERM=xterm-256color
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-6.11.0-9-generic root=ZFS=UbuntuZFS/root
ro quiet splash intel_pstate=enable vt.handoff=1
SourcePackage: xorg
UpgradeStatus: Upgraded to oracular on 2024-10-14 (34 days ago)
dmi.bios.date: 06/26/2023
dmi.bios.release: 2.13
dmi.bios.vendor: American Megatrends International, LLC.
dmi.bios.version: E17K4IMS.20D
dmi.board.asset.tag: Default string
dmi.board.name: MS-17K4
dmi.board.vendor: Micro-Star International Co., Ltd.
dmi.board.version: REV:1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Micro-Star International Co., Ltd.
dmi.chassis.version: N/A
dmi.modalias:
dmi:bvnAmericanMegatrendsInternational,LLC.:bvrE17K4IMS.20D:bd06/26/2023:br2.13:svnMicro-StarInternationalCo.,Ltd.:pnRaiderGE7612UE:pvrREV1.0:rvnMicro-StarInternationalCo.,Ltd.:rnMS-17K4:rvrREV1.0:cvnMicro-StarInternationalCo.,Ltd.:ct10:cvrN/A:sku17K4.2:
dmi.product.family: GE
dmi.product.name: Raider GE76 12UE
dmi.product.sku: 17K4.2
dmi.product.version: REV:1.0
dmi.sys.vendor: Micro-Star International Co., Ltd.
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.122-1
version.libgl1-mesa-dri: libgl1-mesa-dri 24.2.3-1ubuntu1
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.nvidia-graphics-drivers: nvidia-graphics-drivers-* N/A
version.xserver-xorg-core: xserver-xorg-core 2:21.1.13-2ubuntu1.1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:22.0.0-1build1
version.xserver-xorg-video-intel: xserver-xorg-video-intel
2:2.99.917+git20210115-1build1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.17-3ubuntu1
** Affects: xorg (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug oracular possible-manual-nvidia-install ubuntu
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You received this bug notification because you are a member of Desktop
Packages, which is subscribed to xorg in Ubuntu.
https://bugs.launchpad.net/bugs/2088416
Title:
Additional monitor screen freeze frame but still responds underneath
Status in xorg package in Ubuntu:
New
Bug description:
- I have a laptop that I connected two additional monitors to. 1, via USB C,
and the 2nd via HDMI output.
- At some point, the USB C connected monitor froze. The monitor was still
responsive and working normally, but the image on it did not change according
to input / move the mouse etc.
- The computer was not locked up at all, the other two screens functioned
normally.
- When I alt-tabbed, I could see the browser window (in the window preview)
that was up on that screen did not match the image displayed on the screen (the
web page was scrolled down).
- I found that I could manipulate the browser and even drag it from the
right/USB C monitor to the other screens, and it worked normally.
- Unplugging and replugging the USB C cable refreshed it and it worked
normally.
- I found another instance of this also happening -
https://askubuntu.com/questions/1501080/intermittent-freezing-of-external-display-on-ubuntu-22-04-with-dual-screen-setup
I'm not sure if it's Xorg or Wayland, but this occurred on Ubuntu
24.10.
ProblemType: Bug
DistroRelease: Ubuntu 24.10
Package: xorg 1:7.7+23ubuntu3
ProcVersionSignature: Ubuntu 6.11.0-9.9-generic 6.11.0
Uname: Linux 6.11.0-9-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia zfs
.proc.driver.nvidia.capabilities.fabric-imex-mgmt:
DeviceFileMinor: 4323
DeviceFileMode: 256
DeviceFileModify: 1
.proc.driver.nvidia.capabilities.gpu0: Error: path was not a regular file.
.proc.driver.nvidia.capabilities.mig: Error: path was not a regular file.
.proc.driver.nvidia.gpus.0000.01.00.0: Error: path was not a regular file.
.proc.driver.nvidia.registry: Binary: ""
.proc.driver.nvidia.suspend: suspend hibernate resume
.proc.driver.nvidia.suspend_depth: default modeset uvm
.proc.driver.nvidia.version:
NVRM version: NVIDIA UNIX x86_64 Kernel Module 560.35.03 Fri Aug 16
21:39:15 UTC 2024
GCC version: gcc version 14.2.0 (Ubuntu 14.2.0-4ubuntu2)
ApportVersion: 2.30.0-0ubuntu4
Architecture: amd64
BootLog:
CasperMD5CheckResult: unknown
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Sun Nov 17 22:58:27 2024
DistUpgraded: 2024-10-14 17:33:34,811 DEBUG Running PostInstallScript:
'/usr/lib/ubuntu-advantage/upgrade_lts_contract.py'
DistroCodename: oracular
DistroVariant: ubuntu
DkmsStatus:
nvidia/560.35.03, 6.11.0-8-generic, x86_64: installed (WARNING! Diff between
built and installed module!) (WARNING! Diff between built and installed
module!) (WARNING! Diff between built and installed module!) (WARNING! Diff
between built and installed module!) (WARNING! Diff between built and installed
module!)
nvidia/560.35.03, 6.11.0-9-generic, x86_64: installed
virtualbox/7.0.20, 6.11.0-8-generic, x86_64: installed
virtualbox/7.0.20, 6.11.0-9-generic, x86_64: installed
ExtraDebuggingInterest: Yes
GraphicsCard:
Intel Corporation Alder Lake-P GT2 [Iris Xe Graphics] [8086:46a6] (rev 0c)
(prog-if 00 [VGA controller])
Subsystem: Micro-Star International Co., Ltd. [MSI] Device [1462:1324]
NVIDIA Corporation GA106M [GeForce RTX 3060 Mobile / Max-Q] [10de:2520] (rev
a1) (prog-if 00 [VGA controller])
Subsystem: Micro-Star International Co., Ltd. [MSI] Device [1462:1324]
MachineType: Micro-Star International Co., Ltd. Raider GE76 12UE
ProcEnviron:
LANG=en_US.utf8
LANGUAGE=en_US
PATH=(custom, no user)
SHELL=/bin/bash
TERM=xterm-256color
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-6.11.0-9-generic
root=ZFS=UbuntuZFS/root ro quiet splash intel_pstate=enable vt.handoff=1
SourcePackage: xorg
UpgradeStatus: Upgraded to oracular on 2024-10-14 (34 days ago)
dmi.bios.date: 06/26/2023
dmi.bios.release: 2.13
dmi.bios.vendor: American Megatrends International, LLC.
dmi.bios.version: E17K4IMS.20D
dmi.board.asset.tag: Default string
dmi.board.name: MS-17K4
dmi.board.vendor: Micro-Star International Co., Ltd.
dmi.board.version: REV:1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Micro-Star International Co., Ltd.
dmi.chassis.version: N/A
dmi.modalias:
dmi:bvnAmericanMegatrendsInternational,LLC.:bvrE17K4IMS.20D:bd06/26/2023:br2.13:svnMicro-StarInternationalCo.,Ltd.:pnRaiderGE7612UE:pvrREV1.0:rvnMicro-StarInternationalCo.,Ltd.:rnMS-17K4:rvrREV1.0:cvnMicro-StarInternationalCo.,Ltd.:ct10:cvrN/A:sku17K4.2:
dmi.product.family: GE
dmi.product.name: Raider GE76 12UE
dmi.product.sku: 17K4.2
dmi.product.version: REV:1.0
dmi.sys.vendor: Micro-Star International Co., Ltd.
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.122-1
version.libgl1-mesa-dri: libgl1-mesa-dri 24.2.3-1ubuntu1
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.nvidia-graphics-drivers: nvidia-graphics-drivers-* N/A
version.xserver-xorg-core: xserver-xorg-core 2:21.1.13-2ubuntu1.1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:22.0.0-1build1
version.xserver-xorg-video-intel: xserver-xorg-video-intel
2:2.99.917+git20210115-1build1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau
1:1.0.17-3ubuntu1
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