Thank you for taking the time to report this bug and helping to make
Ubuntu better. It sounds like some part of the system has crashed. To
help us find the cause of the crash please follow these steps:
1. Run these commands:
journalctl -b0 > journal.txt
journalctl -b-1 > prevjournal.txt
and attach the resulting text files here.
2. Look in /var/crash for crash files and if found run:
ubuntu-bug YOURFILE.crash
Then tell us the ID of the newly-created bug.
3. If step 2 failed then look at https://errors.ubuntu.com/user/ID where
ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine.
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** Summary changed:
- Xorg crash
+ Shell crash
** Package changed: xorg (Ubuntu) => gnome-shell (Ubuntu)
** Changed in: gnome-shell (Ubuntu)
Status: New => Incomplete
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You received this bug notification because you are a member of Desktop
Packages, which is subscribed to xorg in Ubuntu.
https://bugs.launchpad.net/bugs/2106656
Title:
Shell crash
Status in gnome-shell package in Ubuntu:
Incomplete
Bug description:
System freeze, and finally (after some minutes) goes back to login screen
It seems happening every time I'm in a meeting in Teams (web version ), I
don't know if it's linked or not...
ProblemType: Bug
DistroRelease: Ubuntu 24.04
Package: xorg 1:7.7+23ubuntu3
ProcVersionSignature: Ubuntu 6.11.0-21.21~24.04.1-generic 6.11.11
Uname: Linux 6.11.0-21-generic x86_64
ApportVersion: 2.28.1-0ubuntu3.5
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CasperMD5CheckResult: unknown
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Wed Apr 9 17:44:31 2025
DistUpgraded: Fresh install
DistroCodename: noble
DistroVariant: ubuntu
DkmsStatus:
evdi/1.14.8, 6.11.0-19-generic, x86_64: installed
evdi/1.14.8, 6.11.0-21-generic, x86_64: installed
evdi/1.14.8, 6.8.0-41-generic, x86_64: installed
ExtraDebuggingInterest: No
GraphicsCard:
Intel Corporation Alder Lake-UP3 GT2 [Iris Xe Graphics] [8086:46a8] (rev 0c)
(prog-if 00 [VGA controller])
Subsystem: Hewlett-Packard Company Alder Lake-UP3 GT2 [Iris Xe Graphics]
[103c:897c]
MachineType: HP HP EliteBook 650 15.6 inch G9 Notebook PC
ProcEnviron:
LANG=fr_FR.UTF-8
PATH=(custom, no user)
SHELL=/bin/bash
TERM=xterm-256color
XDG_RUNTIME_DIR=<set>
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-6.11.0-21-generic
root=/dev/mapper/ubuntu--vg-ubuntu--lv ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
Title: Xorg crash
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 11/22/2024
dmi.bios.release: 13.0
dmi.bios.vendor: HP
dmi.bios.version: U75 Ver. 01.13.00
dmi.board.name: 897C
dmi.board.vendor: HP
dmi.board.version: KBC Version 07.70.00
dmi.chassis.asset.tag: LH33976
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.ec.firmware.release: 7.112
dmi.modalias:
dmi:bvnHP:bvrU75Ver.01.13.00:bd11/22/2024:br13.0:efr7.112:svnHP:pnHPEliteBook65015.6inchG9NotebookPC:pvrSBKPF,SBKPFV2:rvnHP:rn897C:rvrKBCVersion07.70.00:cvnHP:ct10:cvr:sku4D173AV:
dmi.product.family: 103C_5336AN HP EliteBook
dmi.product.name: HP EliteBook 650 15.6 inch G9 Notebook PC
dmi.product.sku: 4D173AV
dmi.product.version: SBKPF,SBKPFV2
dmi.sys.vendor: HP
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.122-1~ubuntu0.24.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 24.2.8-1ubuntu1~24.04.1
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.xserver-xorg-core: xserver-xorg-core 2:21.1.12-1ubuntu1.2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:22.0.0-1build1
version.xserver-xorg-video-intel: xserver-xorg-video-intel
2:2.99.917+git20210115-1build1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau
1:1.0.17-2build1
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