Public bug reported:
Additional information (may be helpful for diagnosis)
In the days before that problem, I was struggling with the Nvidia
drivers, installing the driver myself (NVIDIA-Linux-x86_64-550.135)
every time there was a kernel update in Ubuntu. However, before this
problem (the network problem), I saw that one of the generic drivers
they offer actually worked correctly that time. So I decided to use that
driver that comes with Ubuntu and save myself the trouble of installing
it after each update.
The problem at hand.
One day, when I turned on the computer and logged into my Ubuntu 24 desktop
version, I noticed I had no internet access.
I checked the network cable and it was working properly.
I started Windows 10 on my other partition, and there it was, the internet was
working correctly.
So I deduced it was an Ubuntu issue.
I tried network manager, systemctil, etc. commands, without success. I left
everything as is and decided to use the notebook (with Ubuntu 20.4).
Today I decided to get this working, and this time I tried modinfo,
modprob, sudo lshw -C network, nmcli devices status, etc. commands. I
came to the conclusion that the system recognizes the network, but
something is preventing it from connecting (probably the rtl8169 or
rtl8168 driver).
In the end, I don't know exactly what happened. What I tried didn't solve the
problem (I didn't have internet access during that session).
But then I restarted the PC (to download the driver packages from Windows), and
when I started Ubuntu, the network was working again.
I don't know what fixed it, and I'm not sure if it was really the
Realtek drivers. I hope this report helps you in some way, to improve
the system or whatever.
ProblemType: Bug
DistroRelease: Ubuntu 24.04
Package: ubuntu-drivers-common 1:0.9.7.6ubuntu3.1
ProcVersionSignature: Ubuntu 6.8.0-60.63-generic 6.8.12
Uname: Linux 6.8.0-60-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.28.1-0ubuntu3.7
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Mon Jul 7 09:40:06 2025
InstallationDate: Installed on 2022-09-26 (1015 days ago)
InstallationMedia: Ubuntu 22.04.1 LTS "Jammy Jellyfish" - Release amd64
(20220809.1)
RebootRequiredPkgs: Error: path contained symlinks.
SourcePackage: ubuntu-drivers-common
UpgradeStatus: No upgrade log present (probably fresh install)
** Affects: ubuntu-drivers-common (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug noble
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https://bugs.launchpad.net/bugs/2116094
Title:
I lost my Ethernet network after some kernel update (probably RTL
issues).
Status in ubuntu-drivers-common package in Ubuntu:
New
Bug description:
Additional information (may be helpful for diagnosis)
In the days before that problem, I was struggling with the Nvidia
drivers, installing the driver myself (NVIDIA-Linux-x86_64-550.135)
every time there was a kernel update in Ubuntu. However, before this
problem (the network problem), I saw that one of the generic drivers
they offer actually worked correctly that time. So I decided to use
that driver that comes with Ubuntu and save myself the trouble of
installing it after each update.
The problem at hand.
One day, when I turned on the computer and logged into my Ubuntu 24 desktop
version, I noticed I had no internet access.
I checked the network cable and it was working properly.
I started Windows 10 on my other partition, and there it was, the internet
was working correctly.
So I deduced it was an Ubuntu issue.
I tried network manager, systemctil, etc. commands, without success. I left
everything as is and decided to use the notebook (with Ubuntu 20.4).
Today I decided to get this working, and this time I tried modinfo,
modprob, sudo lshw -C network, nmcli devices status, etc. commands. I
came to the conclusion that the system recognizes the network, but
something is preventing it from connecting (probably the rtl8169 or
rtl8168 driver).
In the end, I don't know exactly what happened. What I tried didn't solve the
problem (I didn't have internet access during that session).
But then I restarted the PC (to download the driver packages from Windows),
and when I started Ubuntu, the network was working again.
I don't know what fixed it, and I'm not sure if it was really the
Realtek drivers. I hope this report helps you in some way, to improve
the system or whatever.
ProblemType: Bug
DistroRelease: Ubuntu 24.04
Package: ubuntu-drivers-common 1:0.9.7.6ubuntu3.1
ProcVersionSignature: Ubuntu 6.8.0-60.63-generic 6.8.12
Uname: Linux 6.8.0-60-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.28.1-0ubuntu3.7
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Mon Jul 7 09:40:06 2025
InstallationDate: Installed on 2022-09-26 (1015 days ago)
InstallationMedia: Ubuntu 22.04.1 LTS "Jammy Jellyfish" - Release amd64
(20220809.1)
RebootRequiredPkgs: Error: path contained symlinks.
SourcePackage: ubuntu-drivers-common
UpgradeStatus: No upgrade log present (probably fresh install)
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