Here are the attachment files. Unfortunately, I failed in step 2 and couldn't find any links to recent problems.
Steven [email protected] ------------------ 原始邮件 ------------------ 发件人: "Bug 2117703" <[email protected]>; 发送时间: 2025年7月24日(星期四) 上午9:27 收件人: "Steven"<[email protected]>; 主题: [Bug 2117703] Re: The computer often crashes or goes black. Thank you for taking the time to report this bug and helping to make Ubuntu better. It sounds like some part of the system has crashed. To help us find the cause of the crash please follow these steps: 1. Run these commands: journalctl -b0 > journal.txt journalctl -b-1 > prevjournal.txt and attach the resulting text files here. 2. Look in /var/crash for crash files and if found run: ubuntu-bug YOURFILE.crash Then tell us the ID of the newly-created bug. 3. If step 2 failed then look at https://errors.ubuntu.com/user/ID where ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine. Do you find any links to recent problems on that page? If so then please send the links to us. Please take care to avoid attaching .crash files to bugs as we are unable to process them as file attachments. It would also be a security risk for yourself. ** Changed in: gnome-shell (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are subscribed to the bug report. https://bugs.launchpad.net/bugs/2117703 Title: The computer often crashes or goes black. Status in gnome-shell package in Ubuntu: Incomplete Bug description: ACPI Error: AE_ALREADY_EXISTS, During name lookup/catalog (20240827/psobject-220) ACPI BIOS Error (bug): Failure creating named object [\_SB.PC00.XHCI.RHUB.HS09._PLD], AE_ALREADY_EXISTS (20240827/dswload2-326)) ProblemType: Bug DistroRelease: Ubuntu 24.04 Package: gnome-shell 46.0-0ubuntu6~24.04.9 ProcVersionSignature: Ubuntu 6.14.0-24.24~24.04.3-generic 6.14.6 Uname: Linux 6.14.0-24-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.28.1-0ubuntu3.8 Architecture: amd64 CasperMD5CheckResult: pass CurrentDesktop: ubuntu:GNOME Date: Wed Jul 23 19:08:21 2025 DisplayManager: gdm3 InstallationDate: Installed on 2025-07-21 (2 days ago) InstallationMedia: Ubuntu 24.04.2 LTS "Noble Numbat" - Release amd64 (20250215) RelatedPackageVersions: mutter-common 46.2-1ubuntu0.24.04.9 SourcePackage: gnome-shell UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/2117703/+subscriptions -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/2117703 Title: The computer often crashes or goes black. Status in gnome-shell package in Ubuntu: Incomplete Bug description: ACPI Error: AE_ALREADY_EXISTS, During name lookup/catalog (20240827/psobject-220) ACPI BIOS Error (bug): Failure creating named object [\_SB.PC00.XHCI.RHUB.HS09._PLD], AE_ALREADY_EXISTS (20240827/dswload2-326)) ProblemType: Bug DistroRelease: Ubuntu 24.04 Package: gnome-shell 46.0-0ubuntu6~24.04.9 ProcVersionSignature: Ubuntu 6.14.0-24.24~24.04.3-generic 6.14.6 Uname: Linux 6.14.0-24-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.28.1-0ubuntu3.8 Architecture: amd64 CasperMD5CheckResult: pass CurrentDesktop: ubuntu:GNOME Date: Wed Jul 23 19:08:21 2025 DisplayManager: gdm3 InstallationDate: Installed on 2025-07-21 (2 days ago) InstallationMedia: Ubuntu 24.04.2 LTS "Noble Numbat" - Release amd64 (20250215) RelatedPackageVersions: mutter-common 46.2-1ubuntu0.24.04.9 SourcePackage: gnome-shell UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/2117703/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : [email protected] Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
