Public bug reported:
unexpected crashed
ProblemType: Crash
DistroRelease: Ubuntu 25.10
Package: gnome-software 48.4-1
ProcVersionSignature: Ubuntu 6.17.0-4.4-generic 6.17.0-rc5
Uname: Linux 6.17.0-4-generic x86_64
NonfreeKernelModules: zfs nvidia_modeset nvidia
ApportVersion: 2.33.1-0ubuntu2
Architecture: amd64
CasperMD5CheckResult: pass
CrashCounter: 1
CurrentDesktop: ubuntu:GNOME
Date: Sat Sep 13 12:07:54 2025
ExecutablePath: /usr/bin/gnome-software
InstallationDate: Installed on 2025-06-04 (100 days ago)
InstallationMedia: Ubuntu 25.10 "Questing Quokka" - Daily amd64 (20250528)
InstalledPlugins:
gnome-software-plugin-flatpak 48.4-1
gnome-software-plugin-snap N/A
ProcCmdline: /usr/bin/gnome-software --gapplication-service
RebootRequiredPkgs: Error: path contained symlinks.
SegvAnalysis:
Segfault happened at: 0x73f6c19af762 <gs_packagekit_helper_get_plugin+34>:
cmp (%rdx),%rax
PC (0x73f6c19af762) not located in a known VMA region (needed executable
region)!
source "(%rdx)" (0x5d0c4223ac14) not located in a known VMA region (needed
readable region)!
destination "%rax" ok
SegvReason:
executing unknown VMA
reading unknown VMA
Signal: 11
SignalName: SIGSEGV
SourcePackage: gnome-software
StacktraceTop:
gs_packagekit_helper_get_plugin () from
/usr/lib/x86_64-linux-gnu/gnome-software/plugins-22/libgs_plugin_packagekit.so
gs_packagekit_helper_cb () from
/usr/lib/x86_64-linux-gnu/gnome-software/plugins-22/libgs_plugin_packagekit.so
pk_progress_set_allow_cancel () from
/lib/x86_64-linux-gnu/libpackagekit-glib2.so.18
?? () from /lib/x86_64-linux-gnu/libpackagekit-glib2.so.18
?? () from /lib/x86_64-linux-gnu/libpackagekit-glib2.so.18
Title: gnome-software crashed with SIGSEGV in gs_packagekit_helper_get_plugin()
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip libvirt lpadmin lxd nordvpn plugdev sudo users
separator:
** Affects: gnome-software (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-crash need-amd64-retrace questing wayland-session
** Information type changed from Private to Public
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https://bugs.launchpad.net/bugs/2122735
Title:
gnome-software crashed with SIGSEGV in
gs_packagekit_helper_get_plugin()
Status in gnome-software package in Ubuntu:
New
Bug description:
unexpected crashed
ProblemType: Crash
DistroRelease: Ubuntu 25.10
Package: gnome-software 48.4-1
ProcVersionSignature: Ubuntu 6.17.0-4.4-generic 6.17.0-rc5
Uname: Linux 6.17.0-4-generic x86_64
NonfreeKernelModules: zfs nvidia_modeset nvidia
ApportVersion: 2.33.1-0ubuntu2
Architecture: amd64
CasperMD5CheckResult: pass
CrashCounter: 1
CurrentDesktop: ubuntu:GNOME
Date: Sat Sep 13 12:07:54 2025
ExecutablePath: /usr/bin/gnome-software
InstallationDate: Installed on 2025-06-04 (100 days ago)
InstallationMedia: Ubuntu 25.10 "Questing Quokka" - Daily amd64 (20250528)
InstalledPlugins:
gnome-software-plugin-flatpak 48.4-1
gnome-software-plugin-snap N/A
ProcCmdline: /usr/bin/gnome-software --gapplication-service
RebootRequiredPkgs: Error: path contained symlinks.
SegvAnalysis:
Segfault happened at: 0x73f6c19af762 <gs_packagekit_helper_get_plugin+34>:
cmp (%rdx),%rax
PC (0x73f6c19af762) not located in a known VMA region (needed executable
region)!
source "(%rdx)" (0x5d0c4223ac14) not located in a known VMA region (needed
readable region)!
destination "%rax" ok
SegvReason:
executing unknown VMA
reading unknown VMA
Signal: 11
SignalName: SIGSEGV
SourcePackage: gnome-software
StacktraceTop:
gs_packagekit_helper_get_plugin () from
/usr/lib/x86_64-linux-gnu/gnome-software/plugins-22/libgs_plugin_packagekit.so
gs_packagekit_helper_cb () from
/usr/lib/x86_64-linux-gnu/gnome-software/plugins-22/libgs_plugin_packagekit.so
pk_progress_set_allow_cancel () from
/lib/x86_64-linux-gnu/libpackagekit-glib2.so.18
?? () from /lib/x86_64-linux-gnu/libpackagekit-glib2.so.18
?? () from /lib/x86_64-linux-gnu/libpackagekit-glib2.so.18
Title: gnome-software crashed with SIGSEGV in
gs_packagekit_helper_get_plugin()
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip libvirt lpadmin lxd nordvpn plugdev sudo users
separator:
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