I am facing the same problem, when ubuntu locks and I type the password, after clicking enter the screen totally freezes and I have no other option than rebooting.
This is the info of the system: Ubuntu 24.04.3 LTS Lenovo ThinkBook 14 G6 IRL 13th Gen Intel® Core™ i7-13700H × 20 32,0 GiB And this the log file with the error: Here: Okt 10 11:48:10 paudyr-ThinkBook-14-G6-IRL dbus-daemon[1156]: [system] Successfully activated service 'org.freedesktop.nm_dispatcher' Okt 10 11:48:10 paudyr-ThinkBook-14-G6-IRL systemd[1]: Started NetworkManager-dispatcher.service - Network Manager Script Dispatcher Service. Okt 10 11:48:10 paudyr-ThinkBook-14-G6-IRL NetworkManager[1255]: <info> [1760089690.0985] device (wlp0s20f3): state change: ip-check -> secondaries (reason 'none', sys-iface-state: '> Okt 10 11:48:10 paudyr-ThinkBook-14-G6-IRL csc_vpnagent[1221]: Function: GetDNSConfig File: ../../vpn/Common/Utility/linux/DBusNMHelper.cpp Line: 302 Unable to get DNS domain for inte> Okt 10 11:48:10 paudyr-ThinkBook-14-G6-IRL NetworkManager[1255]: <info> [1760089690.0990] device (wlp0s20f3): state change: secondaries -> activated (reason 'none', sys-iface-state: > Okt 10 11:48:10 paudyr-ThinkBook-14-G6-IRL NetworkManager[1255]: <info> [1760089690.1000] manager: NetworkManager state is now CONNECTED_SITE Okt 10 11:48:10 paudyr-ThinkBook-14-G6-IRL NetworkManager[1255]: <info> [1760089690.1019] device (wlp0s20f3): Activation: successful, device activated. Okt 10 11:48:10 paudyr-ThinkBook-14-G6-IRL NetworkManager[1255]: <info> [1760089690.1030] manager: NetworkManager state is now CONNECTED_GLOBAL Okt 10 11:48:10 paudyr-ThinkBook-14-G6-IRL csc_vpnagent[1221]: Function: GetDNSConfig File: ../../vpn/Common/Utility/linux/DBusNMHelper.cpp Line: 302 Unable to get DNS domain for inte> Okt 10 11:48:10 paudyr-ThinkBook-14-G6-IRL csc_vpnagent[1221]: Function: GetDNSConfig File: ../../vpn/Common/Utility/linux/DBusNMHelper.cpp Line: 302 Unable to get DNS domain for inte> Okt 10 11:48:10 paudyr-ThinkBook-14-G6-IRL systemd-resolved[1013]: Using degraded feature set UDP instead of UDP+EDNS0 for DNS server 172.19.102.233. Okt 10 11:48:10 paudyr-ThinkBook-14-G6-IRL csc_vpnagent[1221]: Function: GetDNSConfig File: ../../vpn/Common/Utility/linux/DBusNMHelper.cpp Line: 302 Unable to get DNS domain for inte> Okt 10 11:48:10 paudyr-ThinkBook-14-G6-IRL csc_vpnagent[1221]: Function: logProbeFailure File: ../../vpn/Agent/NetEnvironment.cpp Line: 1734 The HTTPS probe to 141.244.203.25 resulted> Okt 10 11:48:10 paudyr-ThinkBook-14-G6-IRL csc_vpnagent[1221]: Function: InitNSS File: ../../vpn/CommonCrypt/Certificates/NSSCertUtils.cpp Line: 344 Invoked Function: CNSSCertUtils::g> Okt 10 11:48:10 paudyr-ThinkBook-14-G6-IRL csc_vpnagent[1221]: Function: CNSSCertStore File: ../../vpn/CommonCrypt/Certificates/NSSCertStore.cpp Line: 52 Invoked Function: CNSSCertUti> Okt 10 11:48:10 paudyr-ThinkBook-14-G6-IRL csc_vpnagent[1221]: Function: addNSSStore File: ../../vpn/CommonCrypt/Certificates/CollectiveCertStore.cpp Line: 1923 Invoked Function: CNSS> Okt 10 11:48:10 paudyr-ThinkBook-14-G6-IRL csc_vpnagent[1221]: Function: OpenStores File: ../../vpn/CommonCrypt/Certificates/CollectiveCertStore.cpp Line: 470 Invoked Function: CColle> Okt 10 11:48:10 paudyr-ThinkBook-14-G6-IRL csc_vpnagent[1221]: Function: analyzeHttpResponse File: ../../vpn/Agent/NetEnvironment.cpp Line: 1949 SG (141.244.203.25) contacted Okt 10 11:48:10 paudyr-ThinkBook-14-G6-IRL csc_vpnagent[1221]: Current network state: Secure Gateway accessible Okt 10 11:48:10 paudyr-ThinkBook-14-G6-IRL csc_vpnagent[1221]: Function: determinePublicAddrCandidateFromDefRoute File: ../../vpn/AgentUtilities/HostConfigMgr.cpp Line: 3094 Invoked F> Okt 10 11:48:10 paudyr-ThinkBook-14-G6-IRL csc_vpnagent[1221]: Function: updatePotentialPublicAddresses File: ../../vpn/AgentUtilities/HostConfigMgr.cpp Line: 3228 Invoked Function: C> Okt 10 11:48:10 paudyr-ThinkBook-14-G6-IRL csc_vpnagent[1221]: Function: initiateConnectionRetry File: ../../vpn/Agent/MainThread.cpp Line: 13777 Applying Automatic VPN Policy Okt 10 11:48:20 paudyr-ThinkBook-14-G6-IRL systemd[1]: NetworkManager-dispatcher.service: Deactivated successfully. Okt 10 11:48:22 paudyr-ThinkBook-14-G6-IRL gdm-password][58576]: gkr-pam: unlocked login keyring Okt 10 11:48:23 paudyr-ThinkBook-14-G6-IRL dbus-daemon[3623]: [session uid=1000 pid=3623] Activating service name='org.freedesktop.FileManager1' requested by ':1.40' (uid=1000 pid=410> Okt 10 11:48:36 paudyr-ThinkBook-14-G6-IRL systemd[1]: fprintd.service: Deactivated successfully. Okt 10 11:48:47 paudyr-ThinkBook-14-G6-IRL Keybase[5104]: [5104:1010/114847.966960:ERROR:object_proxy.cc(577)] Failed to call method: org.kde.StatusNotifierWatcher.RegisterStatusNotif> Okt 10 11:48:47 paudyr-ThinkBook-14-G6-IRL gsd-power[4367]: Error setting property 'PowerSaveMode' on interface org.gnome.Mutter.DisplayConfig: Timeout was reached (g-io-error-quark, > Okt 10 11:48:47 paudyr-ThinkBook-14-G6-IRL rustdesk[37564]: Unable to connect to the Notification Watcher: Timeout was reached Okt 10 11:48:47 paudyr-ThinkBook-14-G6-IRL update-notifier[7233]: Unable to connect to the Notification Watcher: Timeout was reached Okt 10 11:48:47 paudyr-ThinkBook-14-G6-IRL update-notifier[7233]: Unable to connect to the Notification Watcher: Timeout was reached Okt 10 11:48:48 paudyr-ThinkBook-14-G6-IRL nautilus[58773]: The peer-to-peer connection failed: Timeout was reached. Falling back to the session bus. Your application is probably miss> Okt 10 11:49:02 paudyr-ThinkBook-14-G6-IRL gsd-power[4367]: Error setting property 'PowerSaveMode' on interface org.gnome.Mutter.DisplayConfig: Timeout was reached (g-io-error-quark, > Okt 10 11:49:10 paudyr-ThinkBook-14-G6-IRL rtkit-daemon[1860]: Supervising 0 threads of 0 processes of 0 users. Okt 10 11:49:10 paudyr-ThinkBook-14-G6-IRL rtkit-daemon[1860]: Supervising 0 threads of 0 processes of 0 users. Okt 10 11:49:18 paudyr-ThinkBook-14-G6-IRL xdg-desktop-por[5018]: Failed to get application states: GDBus.Error:org.freedesktop.portal.Error.Failed: Could not get window list Okt 10 11:49:20 paudyr-ThinkBook-14-G6-IRL kernel: ucsi_acpi USBC000:00: UCSI_GET_PDOS failed (-95) Okt 10 11:49:21 paudyr-ThinkBook-14-G6-IRL kernel: ucsi_acpi USBC000:00: UCSI_GET_PDOS failed (-95) Okt 10 11:49:21 paudyr-ThinkBook-14-G6-IRL kernel: ucsi_acpi USBC000:00: UCSI_GET_PDOS failed (-95) Okt 10 11:49:21 paudyr-ThinkBook-14-G6-IRL kernel: ucsi_acpi USBC000:00: UCSI_GET_PDOS failed (-95) Okt 10 11:49:28 paudyr-ThinkBook-14-G6-IRL systemd-logind[1187]: Power key pressed short. Okt 10 11:49:28 paudyr-ThinkBook-14-G6-IRL systemd-logind[1187]: Power key pressed short. Okt 10 11:49:31 paudyr-ThinkBook-14-G6-IRL systemd-logind[1187]: Power key pressed short. ... I hope that you can help me. Thank you. Best Pau -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1730540 Title: gnome-shell freezes after resume then unlock Status in gnome-shell package in Ubuntu: Expired Bug description: Often after resuming and then entering my password to unlock gnome- shell, when I press the enter key gnome-shell immediately freezes. The lock screen is still displayed, the mouse no longer responds, and the keys no longer respond (I can't even get a tty console with CTRL-ALT- Fn key). I have to perform a hard reset at this point because gnome- shell remains frozen even after leaving the PC alone for 15 minutes. I haven't been able to find any crash files or error logs. It seems that this freeze is much more likely to occur if I have changed location between suspending and resuming and am therefore connecting to a different wifi router. Once, however, it happened at home on the same router and I was able to log in via ssh from another machine (so only gnome-shell was frozen, not the kernel). However, I couldn't see any messages or reason that gnome-shell had crashed, so all I could do was reboot (any hints as to what I should try at this stage are welcome). Bug #1709994 looks similar but in that case a) the user is using Xorg, not Wayland, b) he also gets past the lock screen, and c) gnome-shell eventually restarts. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: gnome-shell 3.26.1-0ubuntu5 Uname: Linux 4.14.0-rc8-generic x86_64 ApportVersion: 2.20.7-0ubuntu3.1 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Tue Nov 7 08:46:43 2017 DisplayManager: gdm3 InstallationDate: Installed on 2017-08-16 (82 days ago) InstallationMedia: Ubuntu 17.04 "Zesty Zapus" - Release amd64 (20170412) JournalErrors: Error: command ['journalctl', '-b', '--priority=warning', '--lines=1000'] failed with exit code 1: Hint: You are currently not seeing messages from other users and the system. Users in the 'systemd-journal' group can see all messages. Pass -q to turn off this notice. No journal files were opened due to insufficient permissions. SourcePackage: gnome-shell UpgradeStatus: Upgraded to artful on 2017-08-17 (81 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1730540/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : [email protected] Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
