I receveid a log of this bug but it appeared to be a telepathy-butterfly
bug. I suggest you to switch to telepathy-haze instead as butterfly is
not supported any more.

If you manage to reproduce it with another connection manager please
mail me dbus-monitor logs.

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https://bugs.launchpad.net/bugs/912454

Title:
  Blank incoming messages

Status in “empathy” package in Ubuntu:
  Incomplete

Bug description:
  I keep receiving notifications for new incoming messages, by when I click the 
bubble in the notification area to see the message, a blank chat window opens.
  The message is actually received correctly, since when I close the window and 
open it again (by starting a new chat with the sender), the text of the message 
appears in the recent log (I mean, in the chat window I've just opened).

  This problem seems to happend with every account I have configured.
  Protocols used are: msn, gtalk, facebook chat, yahoo, icq. I mostly
  chat using the first two accounts.

  
  ProblemType: Bug
  DistroRelease: Ubuntu 11.10
  Package: empathy 3.2.0.1-0ubuntu1.1
  ProcVersionSignature: Ubuntu 3.0.0-14.23-generic 3.0.9
  Uname: Linux 3.0.0-14-generic x86_64
  ApportVersion: 1.23-0ubuntu4
  Architecture: amd64
  Date: Thu Jan  5 16:40:57 2012
  ExecutablePath: /usr/bin/empathy
  InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release amd64 (20110427.1)
  SourcePackage: empathy
  UpgradeStatus: Upgraded to oneiric on 2011-10-16 (81 days ago)
  XsessionErrors: (jupiter:1684): Gdk-CRITICAL **: 
IA__gdk_window_thaw_toplevel_updates_libgtk_only: assertion 
`private->update_and_descendants_freeze_count > 0' failed

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