On Mon, May 20, 2013 at 4:49 PM, Cheng Wang <[email protected]> wrote:
> As you know, Geeksphones have shipped and people are just starting to get
> them, so here's some feedback. The feedback is super limited, though so this
> is basically everything (n=1 for most things)
>
> Overall:
>
> People seem to be happy with it as a pre-release beta but it needs work.
> Given how little feedback we have, the following issues get mentioned a
> number of times:
>
> 1) Marketplace apps don't install.
> 2) Connectivity problems
> 3) Problems migrating contacts from SIM card
> 4) SIM card support is lacking for some carriers
> 5) General responsiveness could be improved (some comments that this is
> better if you update to latest Gaia)
> 6) Font size is too tiny (probably on the Peak)
> 7) Youtube doesn't play
> 8) SMS doesn't work (may be people updating to a non-official build?)
>
> There are also a lot of recommendations around telling people to move off
> the official GP builds and onto Gaia v1-train. This concerns me because this
> means we're getting less testing on the actual builds that will ship in July
> and there may be an issue with 1.0.1 builds that is driving this move that
> isn't getting attention.
>
> Lastly, given that we can't get build/device information automatically via
> the user agent, it's making my job very difficult, since there are now at
> least 6-7 builds out there, not to mention people using the emulator. I
> can't promise anything about how current this feedback is.

How is this feedback reported. I would imagine it's quite possible to
pull out hardware and more specific software information if the
feedback is done through a built-in certified app.

/ Jonas

> Detailed feedback:
>
> Positives:
>
> 1. "This is amazing!!!!! PLEASE PLEASE PLEASE port it to Android devices,
> such as Samsung Galaxy S2,3,4, etc. Please make Google Play/App Store apps
> available... Thanks for being great! :) P.S.: Love the keyboard too!"
> 2. "excellent, encore pas de boulot à faire dessus mais pour le moment c'est
> correct et je suis d'accord avec d'autre utilisateur il a beaucoup de
> potenciel Je l'attends avec impatience personnellement "
> 3. "Using my brand new geeksphone with #firefoxos … it's really cool! I love
> it!"
> 4. "After updating to latest Gaia on #FirefoxOS Peak phone the whole user
> experience makes a big leap forward."
>
> GP forums:
>
> Keon:
> 1. Reset to factory defaults breaks the phone:
> http://forum.geeksphone.com/index.php?topic=4783.0
> 2. No support for SDHC cards (not verified):
> http://forum.geeksphone.com/index.php?topic=5189.0
> 3. Difficulties importing Gmail contacts (importer tool doesn't work):
> http://forum.geeksphone.com/index.php?topic=4794.msg57702#msg57702
>
> Peak: There's a lot more here probably because peaks are outselling Keons:
> Here's a long review thread:
> http://forum.geeksphone.com/index.php?topic=4711.0,
>
> summarizing it and other threads:
> 1. Feels very beta but the interface looks good.
> 2. Issue with sound recording and camera
> 3. Touch/scrolling is unreliable
> 4. Browser doesn't wait for connection before erroring out
> 5. OS can get unresponsive when trying to download or on bad connections
> 6. Landscape mode/portrait mode issues
> 7. Poor bluetooth audio quality and needs contact support
> 8. SIM import of contacts truncates names and merges fields
> 9. Lots of connectivity issues (especially after extended use). We hear this
> a lot from Telefonica as well.
> 10. Problems with SIM cards in Israel
> http://forum.geeksphone.com/index.php?topic=5183.0 here's another (location
> unknown): http://forum.geeksphone.com/index.php?topic=4755.0
> 11. Camera has a fixed (low) resolution
> http://forum.geeksphone.com/index.php?topic=5176.0
> 12. Other problems with contacts and importing:
> http://forum.geeksphone.com/index.php?topic=5187.0
> 13. Font size is too small.
>
> Mozilla reps (keons):
>
> 1. Marketplace app is not working -- some comments that you have to open it
> in the browser first
> 2. Youtube videos aren't playing
> 3. Lots of audio problems: confusion around things not making sound when
> they should. Seems to be related to different audio levels for different
> streams but the one for the radio seems to override the others.
> 4. Some issues when switching to and from landscape mode.
>
>
> Twitter:
>
> Discounting blogs/news links and posts by Mozilla employees/acccounts, it's
> mostly "I got a phone", "look at the potential" so far. General theme seems
> to be that it's a low-end device and it's worth keeping an eye on for future
> developments.
>
> Twitter is definitely more positive than other channels but possibly because
> it's not a good place to report issues and it's more likely where people go
> when they're excited.
>
> Input:
>
> Lots of developer questions/concerns and people clearly using the browser
> tool.
>
> Some (likely) physical phone feedback:
> 1. Installing marketplace apps doesn't work
> https://input.mozilla.org/en-US/dashboard/response/3753474
> 2. Pairing bluetooth devices that require a 6-digit pin isn't possible:
> https://input.mozilla.org/en-US/dashboard/response/3737569
> 3. SIM import: https://input.mozilla.org/en-US/dashboard/response/3735311
> 4. SIM card support:
> https://input.mozilla.org/en-US/dashboard/response/3735219
> 5. Gallery isn't picking up all the pictures on the SD card:
> https://input.mozilla.org/en-US/dashboard/response/3732809
> 6. Font size issues (likely peak):
> https://input.mozilla.org/en-US/dashboard/response/3729668 &
> https://input.mozilla.org/en-US/dashboard/response/3731692
> 7. Need to switch off of Bing:
> https://input.mozilla.org/en-US/dashboard/response/3730944
>
>
> Let me know if I can follow up on anything. Also, this kind of report gets a
> lot better if I know what kind of information you are looking for
> specifically as I can focus my efforts and even proactively get feedback.
>
> Cheng.
>
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