Hey Adrian, thanks so much for taking the time to write all this, this is very appreciated.
I'll comment only on the parts that I know best. Le 13/12/2013 13:49, Adrian Custer a écrit : > > > Users are the ultimate key to making the project a success. If users > hate the platform, it is sunk; if they love it, they will leave room for > the inevitable mistakes and errors made along the way. > > I worry for the users of 1.1. I doubt any of us is dogfooding v1.1; it > is too painful. I actually do for 6 months ;) It's not that painful. I mean, it probably is if you're used to high-end phones, but when you come from feature phones, I can assure you it's a lot better than those phones. But yeah, 1.2 and 1.3 are definitely very good upgrades. > > > The Clock - v1.2 adds the Alarm clock and a Timer. Great, now it is > actually an app. The Alarm sounds leave a lot to be desired. Are any > of you willing to be heard in a meeting emitting these sounds when > the alarm goes off to remind you you have to go pick up your > sister's kids? The alarm actually survives long term, unlike > the timer which dies when opening another app (or two). That is > actually dangerous, since an obvious use is timing things on the > stove. Also, when I overcook my pasta because of a crummy Clock app, > I blame the phone, which is exactly what we want to avoid. Can you please file a bug about this issue? I agree with you: I don't like overcooked pasta ;) > > Contacts - It's starting to be usable. The backup to sdcard saved me > lots of work when downgrading from v1.3 to v1.2 (which hosed the > contacts and SMS messages for some reason). Downgrading is not supported. We use indexedDB internally, and indexedDB can't go back in version. It's very difficult (if possible at all) to support in version n-1 whatever structure and data you have in version n. So you probably still had your data, it was only not accessible from a v1.2 phone. > So, good. > Adding a contact is less obvious. The UI is all backwards where > I have to look deep into the block to know what it is about. Can > any of you tell me what "Perso..." is going to be about? Oh, okay > this is an email field, and it is preset to not be 'work' and has > chosen something like 'Personal' as the text but doesn't fit. This needs a bug too. > Having > that 'Company' field as the second entry is irksome, suggests this > has been developed by corporate land. Then in the phone number there > is this 'Carrier' thing which is puzzling. In Belgium, France, and > Uruguay, everyone knows the carriers by how the numbers start. In France, not really :-) But the truth is that in France we don't really care about the carriers. But in some of our target countries, this is something users usually do. Is it really a problem to have the carrier field if you don't need to fill it in? > => the |X| dialog dismissal button should always be a < back or > an escape symbol like up and left arrow. The |X| has too much > semantic baggage: you need to know what you are ex-ing, the dialog > or the content. (Same is true when editing SMS messages, for > example.) Basically, the UX design is: the "<" arrow is to move between views, the "X" exit icon is to escape a dialog. I'm not an UX designer so I won't make more comments about this. > > Messages- Works pretty well. > Well except when you are typing messages in languages other than > your locale which is an exercise in total frustration. Let alone > what a non-monolingual human being does which is write in several > languages at once: english with a quote in french, spanish but with > english directions, ... Have yet to find how to disable the > auto-correct. (Auto-correct has to be very, very, very good to be > better than no correction. As it is, I have to fight auto-correction > the whole way which is a pain.) I use 1.1 all the day and I find auto correction to be really good. To use several languages, you actually need to enable several keyboards layout. We connected the autocorrection language and the keyboard layout, assuming that when you write french you want a french keyboard, when you write serbian you want a cyrillic serbian keyboard, and the other way around. This does not seem to be so easy to find, maybe we need to find another way. > I keep hitting the 'home' button when trying to type the space > bar. At least the message survives when I reopen the app---nice. > Why is the 'Edit messages' which means deleting them, three > dots with a check mark? Very strange iconography. This has been changed in v1.3. Now we have a settings menu, with a "Delete Messages" option. Sounds better heh? :) > > > > 6. Improve Communication Channels > > My experience this past month interacting with Mozilla is essentially > of being completely ignored. > > The IRC channel is mostly dead. Occasionally you talk amongst > yourselves. If I ask a question there, at best I will get an answer > many hours later. Still, thanks for the answers along the way. It really depends on the timezone or whether it's week day or week end. On week-ends, we basically need our community, that means people like you, to be here and help other people :) > > Bugzilla reports get read quickly. Good. However, they do not get > confirmed or denied. I am not sure when bugs are due to my setup and > when they are actual bugs. That is frustrating. That first triage step > should be happening daily, especially since you can probably close a > bunch of these bugs immediately which both helps your bugzilla count > and helps the submitter figure out what they did wrong. There are also > what I would consider showstopper bugs which are apparently totally > ignored. Poor users. Can you tell us some bugs you opened in the past? This would help gaining a little view count :) Cheers, -- Julien
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