On Wed, Feb 18, 2015 at 12:37 AM, Frederik Braun <[email protected]> wrote:

> I had the impression a lot of components just don't have any people
> watching them. :/ Is triage a program manager job? I honestly wouldn't
> even know whom to poke..
>


The unfortunate truth here is that unless a bug get's nominated to block a
release, it might never get looked out. There are some nice module owners
that follow their component and triage the new bugs that come in (see
Julien's email above), but this level of attention is not uniform across
the FxOS components. I agree this is a huge problem and we need to fix it
if dogfooding is to be effective.

As a corollary, if a bug does not get marked to block a release, the
chances of it getting worked on/fixed are relatively small since resources
are already constrained for blockers. The end result is we get a lot of
"papercut" bugs [1] that everyone is aware of but nobody has the time to
fix. Leveraging the community with mentored bugs only solves part of the
problem. The other part would be a greater focus on polishing our existing
experience vs. adding new features. It's tough though, eg. do we take the
time to add email thread grouping, or should we focus on list scrolling
performance? We are already playing catch up to products that have vastly
more resources, so the reality is we must both add new features and
polishing existing ones simultaneously. This is why dogfooding across ALL
of Mozilla (developers, UX, marketplacers, platformers, EVERYONE) is so
important. Only with everyone feeling the pain can we make the most
informed decision about what are the important polish bugs and features.
Making far reaching decisions about the future of our device without
intimate knowledge of what it's like to use our phone on a daily bases is
the opposite of helpful. We need everyone dogfooding.


1.) https://bugzilla.mozilla.org/show_bug.cgi?id=949551
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