On Tue, Nov 24, 2015 at 9:08 PM, Jim Porter <[email protected]> wrote:
> No bug should be ignored. I know that's hard, especially in large > components, but I don't think we can just crowdsource triage. To a user, > any bug they file is ipso facto valid, and we should do our very best to > at least give them the time it takes for us to reply to the bug. Even if > our response is WONTFIX, it's better than leaving those bugs in limbo. > > This might prove unmanageable for some large components, but even if we > just made it a goal to be really diligent about triaging *new* bugs, > we'd likely get better results (and avoid frustrating new bug-filers who > try to help us). > To clarify what I said, votes are in no way a replacement for bug triage. Dealing with all the bugs that get filed but never looked at is another problem, one which is indeed *not* addressed by votes. But, votes might proves useful in helping us get an idea of which features a lot of foxfooders care about. I believe that is the intent here. > As a former(?) Thunderbird developer, I've seen some of the problems > with Bugzilla votes first-hand. I imagine Desktop developers have seen > even more problems. To quote Ehsan Akhgari from a discussion about > removing the "votes" feature from Bugzilla[1]: > > "I cannot remember a single instance where I or someone who I know has > used the number of votes on a bug as an input for making a decision, and > that is for good reason, since the number of votes tell you nothing > about how severe a problem actually is, and everything about, well, how > many people have voted for it. > >From what Peter described, finding out how many people are interested in a feature is exactly what they are looking for. So far, I haven't seen a counter proposal to votes for tracking this, and I don't think your suggestion of evaluating when "members of the community post well-reasoned arguments for why a feature matters" gives us this metric. What we are looking for is an easy way to track when foxfooders want to "+1" a feature. Are there better ways to collect a count of how many foxfooders are interesting in particular features? > > If they haven't already, I highly recommend the participation team > discuss this with the Desktop team, since they've been around for a long > time and I'm sure many people there have strong opinions about how > well-suited Bugzilla votes are to this problem. > +1. Leveraging past experience here can only help.
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