Hi,
This feature is nice to have, but it has to be more intelligent, more
customizable by shop owners. User scenario should look like this:
If user logs in and currently don’t have anything in the basket, Oxid should
show message (at notice level) that user have had some basket items before. if
user reacts to that notice, he have few options to choose:
a.. review all content of that basket, (in that window he could add some of
the items of that basket)
b.. continue using old basket
c.. discard all items.
If user have something in the basket, oxid should show also the message in
notice, but this time if some items are the same, message text differs, and
says something like “Previously you also added item X and other N items, Merge?
”. Notice level is important that user will not be distracted from buying that
he is planning to do now (he is in 2 step to the complete order). Dialog should
suggest the same options as before:
a.. review all content of that basket, (in that window he could add some of
the items of that basket)
b.. add most popular item (in Oxid case, this should be extendable very
easily as it depends on shop owner business logic )
c.. discard all items.
Mažvydas
From: Dainius Bigelis
Sent: Thursday, June 23, 2011 3:33 PM
To: [email protected]
Subject: [oxid-dev-general] Merging old and current baskets
Hi,
Currently we‘re considering about concept, how to handle basket saved for user
from previous session (when user not finishes the order, so it‘s stored to DB).
One of the ideas is written in the bugtrack entry:
https://bugs.oxid-esales.com/view.php?id=2260
… that baskets from the previous session and current order would be merged
using simple rule.
Though tjungl (see comments from him next to the bug entry) is right that this
concept still would be confusing for customer as some stuff may occur in the
current basket unexpectedly.
So suggestion is to ask user if he want to merge baskets or no.
Going further – would be even better to give user possibility to choose which
of the products should be merged, which not. The vision is like displaying
content of two baskets and moving it between right <-> left -> or cancel some.
Or just display popup with content of previous basket and checkboxes for
products, which should be merged.
Anyway such feature would be additional stuff to the order processing area.
But – what are your ideas about that:
- Do we need such feature at all? Would it be useful?
- Or better just apply some simple rule for merging and inform about
changes done?
- Would it affect/reduce the conversion rate (by adding more complex
content to critical place)?
- Or maybe you have better ideas how to handle that in the simpler way?
Best regards,
Dainius Bigelis
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