Support procedures
-------------------
Key: DOCU-168
URL: http://jira.magnolia-cms.com/browse/DOCU-168
Project: Documentation
Issue Type: Task
Security Level: Public
Components: content
Reporter: Antti Hietala
Assignee: Antti Hietala
Document tasks that Support commonly asks clients to do:
* Exporting configuration
* Configuring a debug log
* Debugging a particular class. (How to know which class to debug? Erroring
class name is usually in the error log.)
* Where does the log write?
* How to copy a log file to a service like pastebin.com and send a link
If Support asks to "turn on your debug log and send it", these procedures
should tell you how to do exactly that.
Publish the documents under the [Support section on documentation
site|http://documentation.magnolia-cms.com/support.html]. They need to be
standardized and publicly available so Support can point users to them
systematically.
Resources and existing material:
* [Support page on wiki|http://wiki.magnolia-cms.com/display/Support/Home] has
some procedures the. See child pages titled "Tracking..." Make them official.
* [Mail module
article|http://documentation.magnolia-cms.com/modules/mail.html#Errorlogging]
has a good procedure for error logging. Don't reinvent the wheel. Adapt
procedure to debug logging.
* [Running
Magnolia|http://documentation.magnolia-cms.com/administration/installation/ce/ce-osx.html#Run]
explains how to start Magnolia so that startup log is displayed in the
terminal.
* [Audit trail|http://documentation.magnolia-cms.com/administration/audit.html]
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