On Thu, 11 Apr 2002, Charles Daminato wrote:
> These are all great suggestions for altering the transfer away message.
> The only problem is, with these invoices, if someone goes and "renews"
> their domain, THAT'S what starts the transfer process - the "Transfer
> Away" message is too late to stop this.
Lets not forget the transfer away message is there to help stop
unauthorized transfers like this.
> In our experience, even if
> someone denies the transfer away, after the "renew" fee is paid the
> registrar places subsequent attempts to transfer the domain until the
> domain is gone, or the registrant gets fed up and figures out what's going
> on to cancel the transfer at the source.
At least one client had first hand experience with this. We figured out
that netsol wasn't giving up when the second request came through. They
decline the second one and then we enabled registry lock on their domain
to end it once and for all. They were so impressed with our customer
service in this issue (we brought it to their attention and suggested the
lock) that they are going to renew with us for 10 years...
I agree with Jonathan that the transfer away could use some work.
> On Thu, 11 Apr 2002, Jonathan wrote:
> >
> > > Read up everyone: Here is the easiest solution to the
> > > Network Solutions and Domain Registry of America problem
> > > where they send mass postal mail to your clients
> > > and try to get them to transfer away.
> > > Alot of these customers accidentally think the renewal
> > > notice is from you, and Network Solutions tranfers them away.
> >
> > >Here is the solution to stop this. Its simple.
> > >OPENSRS needs to change their "Reseller Message" for domains
> > >transfering away from the reseller's account.
> >
> > >The current doesn't make much sense and is ineffective.
> > >I'll explain why below with inserts line by line.
> > >The objective of the message should be to "retain client"
> > >and the current message does not meet that objective at all.
> >
> > Current Transfer-Away Message from Reseller reads:
> >
> > A request has been received to transfer the domain {{domain}}
> > away from the Registrar Tucows. This request was entered at {{order_time}}
> > by {{gaining_registrar}}
> >
> > >Why this paragraph doesn't make much sense?
> > >The customer who is looking at this message does not know who
> > >TUCOWS is, since they only deal with the RSP reseller.
> > >Why not replace "Registrar Tucows" with {{rsp_orgname}} instead.
> > >That would definitely make more sense to the Registrant and
> > >they would be more likely to stay and decline the tranfer-away
> > >if they knew what the message was talking about.
> > >Doesn't everyone just think that this makes perfect sense?
> > >At this point of the transfer-away, it doesn't do any good
> > >at all to mention Tucows. However, mentioning the Reseller
> > >instead will save the transfer if it is a false transfer.
> > >The customer will at least know who they are transfering away from.
> > >and may reject it.
> >
> > If this is a valid request and you wish to approve this transfer,
> > please visit the following url and follow the instructions:
> >
> > {{transfer_url}}?away=1
> >
> > > Why is this sentence directing/encouraging them to transfer away?
> > > Why not direct them through the opposite with something like:
> >
> > > "If you did not request the transfer-away from {{RSP_NAME}}
> > > you must visit the following URL to decline the transfer."
> > > {{transfer_url}}?away=1 or it will be transfered away."
> >
> > If you do not wish to approve this transfer, you must visit the URL
> > above, and use the Domain Name and Password shown to Decline it.
> > Accepting this transfer will change the registrar of record for your
> > domain from Tucows, to {{gaining_registrar}}.If you are receiving this
> > email, you should have initiated, or at least been aware of this
> > request already.
> >
> > > Too lengthy. Shorten it down. This way, when we add our own custom message
> > > it wouldn't be so far down.
> >
> > If this is the first time that you've heard of this,
> > do not accept the transfer until you are satisfied that the request is
> > legitimate.
> >
> > > Add "click here" to decline if you did not request the transfer.
> >
> >
> > The transfer request will be automatically completed within 5
> > calendar days if you don't either accept or decline the request.
> >
> > > If you wouldn't change the transfer-away message, at least allow us to
> > > get rid of your current message and replace it with our own.
> > > Having us add our message to the very bottom of OpenSRS's current
> > > super long message does not help at all.
> > > No one reads that much.
> > > At least put our message on top where it can be read first.
