This is an automated response. We're currently working on a skeletal workforce
due to the Covid-19 pandemic and it may take us 4-5 days to respond to your
email. We apologize for the delay.
Para sa account specific concerns, please make sure na naisulat ninyo sa email
ang inyong Loan Account Number at Date of Birth, para mapabilis ang inyong
transaction.
Here���s a quick guide para sa mga dapat asahan ngayong new normal:
Para sa mga loan customers na nag-avail ng grace period para sa mga due dates
mula March 17-May 31, ang inyong loan term ay na-extend at ito ay naka-reflect
na sa mobile app. Makikita rin ang equivalent na accrued interest para dito.
Siguraduhin lamang na gamit ang latest version ng Home Credit app para makita
ang tamang impormasyon.
For more information, visit:
https://homecredit.ph/payments/frequently-asked-questions/.
If you���re contacting us about payment arrangements, feel free to call us at
02(7753-5712) to discuss your options.
Gift payment eligibility will not be affected by the grace period and will
automatically be applied on your account. You just need to make sure to keep
your account updated according to the new installment schedule.
For credit card customers, siguraduhing magbayad ng at least minimum amount due
para mapanatiling active ang inyong card at maiwasan ang late payment fee.
Maaari ninyong puntahan ang bit.ly/HCPayNow para magbayad online o tignan ang
list of available payment partners dito.
Para sa mga enrolled sa ADA, we have resumed regular bank debiting on your loan
due date in the month of June. We will resume regular debiting three days
before your due date from July 1 due date onwards.
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