Hi devs, I am working on the embedding of ticket queries, I am trying to understand the ProductQueryModule class in multiproduct.ticket.query, but I don't understand how the information is being processed and returned in the process_request method. How can I retrieve the information processed by this method, as I need to embed the returned data?
I also have a question regarding ticket comments. As I understand, ticket comments are stored as ticket changes. But is there a way of retrieving all the comments (and not all the ticket changes) associated with a ticket? Thanks, Antonia
