Github user sjcorbett commented on a diff in the pull request:
https://github.com/apache/incubator-brooklyn/pull/741#discussion_r34261369
--- Diff: docs/guide/dev/tips/troubleshooting-connectivity.md ---
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+---
+layout: website-normal
+title: Troubleshooting Server Connectivity Issues in the Cloud
+toc: /guide/toc.json
+---
+
+A common problem when setting up an application in the cloud is getting
the basic connectivity right - how
+do I get my service (e.g. a TCP host:port) publicly accessible over the
internet.
+
+This varies a lot - e.g. is the VM public or in a private network, is the
service only accessible through
+a load balancer, should the service be globally reachable or only to a
particular CIDR.
+
+This blog post gives some general tips for debugging connectivity issues,
which are applicable to a
+range of different service types. Choose those that are appropriate for
your use-case.
+
+## VM reachable
+If the VM is supposed to be accessible directly (e.g. from the public
internet, or if in a private network
+then from a jump host)...
+
+### ping
+Can you `ping` the VM from the machine you are trying to reach it from.
+
+However, ping is over ICMP. If the VM is unreachable, it could be that the
firewall forbids ICMP but still
+lets TCP traffic through).
+
+### telnet to TCP port
+You can check if a given TCP port is reachable and listening using `telnet
<host> <port>`, such as
+`telnet www.google.com 80`, which gives output like:
+
+```
+ Trying 31.55.163.219...
+ Connected to www.google.com.
+ Escape character is '^]'.
+```
+
+If this is very slow to respond, it can be caused by a firewall blocking
access. If it is fast, it could
+be that the server is just not listening on that port.
+
+### DNS and routing
+If using a hostname rather than IP, then is it resolving to a sensible IP?
+
+Is the route to the server sensible? (e.g. one can hit problems with proxy
servers in a corporate
+network, or ISPs returning a default result for unknown hosts).
+
+The following commands can be useful:
+
+* `host` is a DNS lookup utility. e.g. `host www.google.com`.
+* `dig` stands for âdomain information groperâ. e.g. `dig
www.google.com`.
+* `traceroute` prints the route that packets take to a network host. e.g.
`traceroute www.google.com`.
+
+## Service is listening
+
+### Service responds
+Try connecting to the service from the VM iteslf. For example, `curl
http://localhost:8080` for a
+web-service.
+
+On dev/test VMs, donât be afraid to install the utilities you need such
as `curl`, `telnet`, `nc`,
+etc. Cloud VMs often have a very cut-down set of packages installed. For
example, execute
+`sudo apt-get update; sudo apt-get install -y curl` or `sudo yum install
-y curl`.
+
+### Listening on port
+Check that the service is listening on the port, and on the correct NIC(s).
+
+Execute `netstat -antp` (or on OS X `netstat -antp TCP`) to list the TCP
ports in use (or use
+`-anup` for UDP). You should expect to see the something like the output
below for a service.
+
+```
+Proto Recv-Q Send-Q Local Address Foreign Address
State PID/Program name
+tcp 0 0 :::8080 :::*
LISTEN 8276/java
+```
+
+In this case a Java process with pid 8276 is listening on port 8080. The
local address `:::8080`
+format means all NICs (in IPv6 address format). You may also see
`0.0.0.0:8080` for IPv4 format.
+If it says 127.0.0.1:8080 then your service will most likely not be
reachable externally.
+
+Use `ip addr show` (or the obsolete `ifconfig -a`) to see the network
interfaces on your server.
+
+For `netstat`, run with `sudo` to see the pid for all listed ports.
+
+## Firewalls
+On Linux, check if `iptables` is preventing the remote connection. On
Windows, check the Windows Firewall.
+
+If it is acceptable (e.g. it is not a server in production), try turning
off the firewall temporarily,
+and testing connectivity again. Remember to re-enable it afterwards! On
CentOS, this is `sudo service
+iptables stop`. On Ubuntu, use `sudo ufw disable`. On Windows, go to
`Start` -> `Control Panel` ->
+`Windows Firewall`, and use the âTurn off Windows Firewallâ.
+
+If you cannot temporarily turn off the firewall, then look carefully at
the firewall settings. For
+example, execute `sudo iptables -n --list` and `iptables -t nat -n --list`.
+
+## Cloud firewalls
+Some clouds offer a firewall service, where ports need to be explicitly
listed to be reachable.
+
+For example, (security groups for EC2-classic)
+[http://docs.aws.amazon.com/AWSEC2/latest/UserGuide/using-network-security.html#ec2-classic-security-groups]
+have rules for the protocols and ports to be reachable from specific CIDRs.
+
+Check these settings via the cloud providerâs web-console (or API).
+Quick test of a listener port
+It can be useful to start listening on a given port, and to then check if
that port is reachable.
+This is useful for testing basic connectivity when your service is not yet
running, or to a
+different port to compare behaviour, or to compare with another VM in the
network.
+
+The `nc` netcat tool is useful for this. For example, `nc -l 0.0.0.0 8080`
will listen on port
+TCP 8080 on all network interfaces. On another server, you can then run
`echo hello from client
+| nc <hostname> 8080`. If all works well, this will send âhello from
clientâ over the TCP port 8080,
+which will be written out by the `nc -l` process before exiting.
+
+Similarly for UDP, you use `-lU`.
+
+You may first have to install `nc`, e.g. with `sudo yum install -y nc` or
`sudo apt-get install netcat`.
+
+### Cloud load balancers
+For some use-cases, it is good practice to use the load balancer service
offered by the cloud provider
+(e.g. (ELB in AWS)[http://aws.amazon.com/elasticloadbalancing/] or the
(Cloudstack Load Balancer)
--- End diff --
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