Good points Steve! I will definitely check in on SO, especially for BB related questions.
On Fri, Apr 11, 2014 at 3:26 PM, Steven Gill <[email protected]> wrote: > From my experience of helping out on the PG google group, many people ask > very simple questions and don't bother searching. > > My worries about having a users group: > * searchability of answers. We would have to point people towards markmail > to search (or Google) > * lack of responding from committers. If we end up not being responsive, > doesn't look good for Cordova. > * flood of simple basic questions over and over > > With stack overflow, we can point users to a well established community for > answering questions. Our community seems to enjoy gathering SO points and > building rep. We take advantage of the search and ranking ability on SO. > The cordova/phonegap tags are also very highly used and answered already. > > I agree with Michal that we should direct people to SO from our site. > > We also offer support on #cordova on freenode (even though this was > intended to be more of a dev channel) > > My own personal thoughts about the PG Google group have been that we > should migrate users to SO. Unfortunately, it is never easy forcing a well > established community to change. > +1 to stackoverflow. > > > On Fri, Apr 11, 2014 at 8:43 AM, Steven Gill <[email protected]> > wrote: > > > +1 to Michal. > > > > I would prefer stack overflow over more email. > > On Apr 11, 2014 7:58 AM, "Michal Mocny" <[email protected]> wrote: > > > > > Not sure I would use the argument "make users less aware of phonegap" > as > > a > > > reason for this ;) but I agree that its a bit confusing for existing > > users > > > of cordova core to be directed to phonegap support (see timely reply to > > the > > > original thread from another user). > > > > > > I much prefer directing user questions to stack overflow, though, where > > > there is much better support for handling duplicate questions, > > prioritizing > > > useful answers, and you generally get much more community contributions > > for > > > answering questions, so I'd really prefer we advertise that avenue for > > > support on our website first and foremost. > > > > > > For user questions that do need to go to a mailing list (is there ever > a > > > case?), I guess I don't mind which list it goes to (dev@ or users@). > I > > > just mind the inevitably frequent repetitive low quality questions by > > users > > > who just didn't do their research. Stack overflow solves that problem > > much > > > better. > > > > > > My 2cents. > > > > > > -Michal > > > > > > > > > On Fri, Apr 11, 2014 at 10:23 AM, Bryan Higgins < > [email protected] > > > >wrote: > > > > > > > +1 > > > > > > > > > > > > On Fri, Apr 11, 2014 at 9:56 AM, Lisa Seacat DeLuca < > > [email protected] > > > > >wrote: > > > > > > > > > After attending ApacheCon it was clear that most projects have a > user > > > > > group mailing list to handle questions like this rather than > > forwarding > > > > > people to a product specific distribution. I know there is a big > > > > community > > > > > around PhoneGap and the Google Group has a lot of great existing > > > content > > > > > but we should create a user group for Cordova to make developers > more > > > > aware > > > > > that we exist. Right now if you ask a developer if they know what > > > > Cordova > > > > > is they stare at your blankly... but if you ask then what Phonegap > is > > > > they > > > > > are more likely to know. This would be a small change that could > go > > a > > > > long > > > > > way to helping to disrupt that way of thinking. thoughts? +1's? > > > > > > > > > > > > > > > Lisa > > > > > > > > > > Lisa Seacat DeLuca > > > > > Mobile Engineer | t: +415.787.4589 | *[email protected]*< > > > > [email protected]>| | > > > > > *[email protected]* <[email protected]> | *lisaseacat.com*< > > > > http://www.lisaseacat.com/>| [image: > > > > > follow @LisaSeacat on twitter] <http://www.twitter.com/LisaSeacat > >| > > > > [image: > > > > > follow Lisa Seacat DeLuca on linkedin]< > > > > http://www.linkedin.com/in/lisaseacat> > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > From: Andrew Grieve <[email protected]> > > > > > To: dev <[email protected]> > > > > > Date: 04/09/2014 06:16 PM > > > > > Subject: Re: support on phonegap/cordova? > > > > > Sent by: [email protected] > > > > > ------------------------------ > > > > > > > > > > > > > > > > > > > > StackOverflow works really well as well. If it's a possible but in > > the > > > > > framework or an Apache plugin though, this is the list :) > > > > > > > > > > > > > > > On Wed, Apr 9, 2014 at 6:21 AM, Ray Camden <[email protected]> > > wrote: > > > > > > > > > > > I'd use the Google Group: > > > > > https://groups.google.com/forum/#!forum/phonegap > > > > > > ________________________________________ > > > > > > From: smo <[email protected]> > > > > > > Sent: Wednesday, April 09, 2014 2:35 AM > > > > > > To: [email protected] > > > > > > Subject: support on phonegap/cordova? > > > > > > > > > > > > hi > > > > > > > > > > > > where must i post to get support on phonegap/cordova ios ? > > > > > > > > > > > > thanks > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > >
