d4x1 commented on issue #7491:
URL: 
https://github.com/apache/incubator-devlake/issues/7491#issuecomment-2122401366

   > @klesh Added the sync policy details . please see <img alt="Screenshot 
2024-05-21 at 11 47 24 AM" width="1048" 
src="https://private-user-images.githubusercontent.com/137270549/332305887-56096256-80e6-4611-af65-1259314710ca.png?jwt=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpc3MiOiJnaXRodWIuY29tIiwiYXVkIjoicmF3LmdpdGh1YnVzZXJjb250ZW50LmNvbSIsImtleSI6ImtleTUiLCJleHAiOjE3MTYyODk0MjgsIm5iZiI6MTcxNjI4OTEyOCwicGF0aCI6Ii8xMzcyNzA1NDkvMzMyMzA1ODg3LTU2MDk2MjU2LTgwZTYtNDYxMS1hZjY1LTEyNTkzMTQ3MTBjYS5wbmc_WC1BbXotQWxnb3JpdGhtPUFXUzQtSE1BQy1TSEEyNTYmWC1BbXotQ3JlZGVudGlhbD1BS0lBVkNPRFlMU0E1M1BRSzRaQSUyRjIwMjQwNTIxJTJGdXMtZWFzdC0xJTJGczMlMkZhd3M0X3JlcXVlc3QmWC1BbXotRGF0ZT0yMDI0MDUyMVQxMDU4NDhaJlgtQW16LUV4cGlyZXM9MzAwJlgtQW16LVNpZ25hdHVyZT02NGZkNzdkZTJjMjE5ODc3NzliNTJhZGMxNjg0NjRjZjllNTQ0MzcxYzE5NmFhNjQ0YThmMTZjYmI1OGM4MTFkJlgtQW16LVNpZ25lZEhlYWRlcnM9aG9zdCZhY3Rvcl9pZD0wJmtleV9pZD0wJnJlcG9faWQ9MCJ9.NxD_D5k41WAcKnQLU16Z59tJ0A-18XBh2PlZYbxgOUY";>
   
   Thank you for your screenshot.
   I think @klesh wants you to help to confirm whether theres are some records 
in table `_tool_github_pull_requests ` or not.
   
   With the addtional confirmation, we can dive into this issue, and see what's 
wrong.
   
   I have searched your log, there is an error 
   ```
    [pipeline service] [pipeline #7] [task #67] [Clone Git Repo] [gitcli] git 
exited with error\nstderr: Cloning into bare repository 
'/tmp/gitextractor83455746'...\nstderr: fatal: error processing shallow info: 
4\n\n\tcaused by: exit status 128"
   ```
   This error occurs randomly. @Rbathular  You can try to re run this pipeline, 
until there is no errors in config ui.(If there are errors in log, the config 
ui will show failed tasks.)
   
   And, at the same time, @klesh  Can you help to confirm whether it's the root 
cause ?


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