dosubot[bot] commented on issue #7540:
URL:
https://github.com/apache/incubator-devlake/issues/7540#issuecomment-2137166968
<!-- Answer -->
The Jira plugin is likely failing with a 502 error on the "collectIssues"
subtask due to an issue with the API request to Jira. A 502 error typically
indicates a bad gateway, meaning the server received an invalid response from
an inbound server.
To resolve this issue, you can try the following steps:
1. **Check the API Client Configuration**: Ensure that the `ApiClient` is
correctly configured and that the Jira server is reachable.
2. **Verify the JQL Query**: The JQL query used in the request might be
causing issues. Ensure that the JQL query is correctly formed and does not
result in a large dataset that could overwhelm the server.
3. **Reduce Concurrency**: The current concurrency level is set to 10.
Reducing the concurrency might help if the server is being overwhelmed by too
many simultaneous requests.
4. **Check the Response Parser**: Ensure that the response parser is
correctly handling the responses from Jira.
Here is the relevant code snippet for setting up the API collector and
making the request:
```go
err = apiCollector.InitCollector(api.ApiCollectorArgs{
ApiClient: data.ApiClient,
PageSize: data.Options.PageSize,
UrlTemplate: "agile/1.0/board/{{ .Params.BoardId }}/issue",
Query: func(reqData *api.RequestData) (url.Values, errors.Error) {
query := url.Values{}
query.Set("jql", jql)
query.Set("startAt", fmt.Sprintf("%v", reqData.Pager.Skip))
query.Set("maxResults", fmt.Sprintf("%v", reqData.Pager.Size))
query.Set("expand", "changelog")
return query, nil
},
GetTotalPages: GetTotalPagesFromResponse,
Concurrency: 10,
ResponseParser: func(res *http.Response) ([]json.RawMessage,
errors.Error) {
var data struct {
Issues []json.RawMessage `json:"issues"`
}
blob, err := io.ReadAll(res.Body)
if err != nil {
return nil, errors.Convert(err)
}
err = json.Unmarshal(blob, &data)
if err != nil {
return nil, errors.Convert(err)
}
return data.Issues, nil
},
})
if err != nil {
return err
}
return apiCollector.Execute()
```
Consider reducing the `Concurrency` value and verifying the `jql` query to
ensure it is not causing issues. If the problem persists, further investigation
into the network and server configurations might be necessary
<sup>[[1]](https://github.com/apache/incubator-devlake/blob/main/backend/plugins/jira/tasks/issue_collector.go)</sup>.
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