dosubot[bot] commented on issue #7826: URL: https://github.com/apache/incubator-devlake/issues/7826#issuecomment-2283379739
<!-- Answer --> The issue you're experiencing with Jira issues disappearing is likely related to the progressive load mechanism in DevLake. This mechanism first deletes existing data and then inserts new data. If the deletion step completes but the insertion step fails, it can result in data loss <sup>[[1]](https://github.com/apache/incubator-devlake-website/blob/main/versioned_docs/version-v0.19/Troubleshooting/MySqlSizeIssue.md)</sup>. To gather more information and troubleshoot further, you can: 1. **Check Logs**: Look for any errors or warnings in the container logs during the refresh process. This can help identify if the insertion step is failing. 2. **Verify Unique IDs**: Ensure that the `id` field for Jira issues is correctly composed and unique. Verify that the `JiraSourceId` and `JiraIssueId` are correctly set and unique across different Jira instances <sup>[[2]](https://github.com/apache/incubator-devlake-website/blob/main/versioned_docs/version-v0.15/DataModels/DevLakeDomainLayerSchema.md)</sup>. 3. **Review Webhooks**: Ensure each project has its own webhook. Using a single webhook for multiple projects can cause data inconsistencies <sup>[[3]](https://github.com/apache/incubator-devlake-website/blob/main/docs/Troubleshooting/Dashboard.md)</sup>. 4. **Use DORA Validation Dashboard**: Utilize the DORA Validation Dashboard in DevLake to check which step went wrong for the DORA metrics. This can help identify issues in the data mapping or querying process <sup>[[3]](https://github.com/apache/incubator-devlake-website/blob/main/docs/Troubleshooting/Dashboard.md)</sup>. By following these steps, you should be able to gather more information and potentially identify the root cause of the issue. <!-- Dosu Comment Footer --> *To continue talking to [Dosu](https://dosu.dev), mention @dosu.* -- This is an automated message from the Apache Git Service. To respond to the message, please log on to GitHub and use the URL above to go to the specific comment. To unsubscribe, e-mail: dev-unsubscr...@devlake.apache.org For queries about this service, please contact Infrastructure at: us...@infra.apache.org
